I have ask and ask_faq set up. I have created/configured everything I think I need to. I have a role for experts.

So, as a test, I ask a question with a regular user account. The experts gets an e-mail:
----------------------------------------------------------------------------------
Dear [username],

The following question has been posted.

In order to answer it you will first need to login to the site.

Once logged in, you may proceed directly to the question to answer it.
----------------------------------------------------------------------------------

The "directly to the question to answer it" link goes to /faq_ask/answer/... which takes me to create content with a FAQ content type. I thought it would take me to a list that shows me all FAQ that haven't been answered.

Instead, to answer a question, I have to go to /admin/content/node to view FAQ content that has been created, then edit it, and add an answer.

I'm not sure if this is the way it's supposed to work, but it left me a little confused. Let me know if you'd like me to test anything or if it's a PEBKAC issue.

Thanks -

Comments

stella’s picture

stella commented
Project: Frequently Asked Questions » FAQ_Ask
Version: 6.x-1.9 » 6.x-2.x-dev
Category: bug » support
bribiz’s picture

bribiz commented

Same issue. Turning on the 'Unanswered Questions' block helps. After click the more link in the block it takes me to a listing of all the unanswered questions which I assume is also restricted to only those that the expert has been granted access to answer. The link to unanswered questions is:
http://www.cfesystems.com/faq_ask/unanswered

Line 289 of the module file says
'!answer_uri' => url('faq_ask/answer/'. $params['nid'], array('absolute' => TRUE)),

As a work around I changed the link from 'answer' to 'unanswered' on line 289 of the module file until it can be properly fixed. This takes you to the list of all unanswered questions. Not ideal but far less confusing for now.

The link in the block for a question was:
http://www.mydomain.com/faq_ask/answer/221?token=25e5ec48d46310bd503f115...

The emails only show http://www.mydomain.com/faq_ask/answer/. It appears there is a problem getting the parameters added to the end of the url string. Hope this helps.

bixgomez’s picture

bixgomez commented

Is there a resolution to this issue, or a patch? I am experiencing the same, and am hesitant to modify the code in the actual module. Thanks!

stenjo’s picture

stenjo commented

Yes, the latest patch at #29 in #198828: Notify Asker on answer does correct this problem, but the solution is more or less identical to the workaround suggested above.
The display of a single unanswered queston is in code filtered by a valid token in the GET url. This token is generated in the block listing of unanswered questions, but I have not found a way of generating a valid token for the e-mail being sent to the experts.

stenjo’s picture

stenjo commented
Status: Active » Fixed

The current dev version of the module seems to be fixing this issue.
Download and install this and feel free to reopen this if neccessary.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.