For some reason the module will not return any quotes when it is enabled. Do i need to enable something special in my SellOnline account?

Message in checkout: There were problems getting a shipping quote. Please verify the delivery and product information and try again.
If this does not resolve the issue, please call in to complete your order.

CommentFileSizeAuthor
#4 CP error log.txt2 KBnevosa

Comments

tr’s picture

Status: Active » Postponed (maintainer needs more info)

Does flatrate work? Are there any JavaScript errors in your console on the checkout page? What does the dblog say? What's returned from the quote Ajax call on the checkout page? There are hundreds of posts on ubercart.org dealing with debugging shipping quotes, just search for that error message. It is highly unlikely that this module is at fault - it's almost certainly a configuration problem on your end, and there's no way for me to figure that out without some detailed information about what you've tried and why you think this module is the problem. And it would help to get a link to your site so I could see for myself and check for any obvious problems.

2ninerniner2’s picture

I have the same issue. Drupal 6.16 and UC 2.2.

I am quite certain that is my lack of knowledge in Drupal and UC and that it's something obvious that I have missed. But no matter what I try, I cannot get it to return CP quotes. The flat rate and weight rates show up fine when enabled; just not the CP ones.

I have configured the CP settings with the identical credentials that work successfully on (dare I say it here) Joomla and VirtueMart where the CP quotes are returned and added as expected. This is why I am pretty sure it's something I'm missing in Drupal/UC :) Would sure like to get this sorted as the Drupal/UC combo blows the other away! :)

Cheers!
Lyle

nevosa’s picture

Using Drupal 6.16 and UC 2.2 I found the same issue as 2ninerniner2.

I have flatrate working fine, and CP doesn`t.

Home › Administer › Reports › Details, shows the following entry:

Type uc_canadapost
Date Tuesday, June 8, 2010 - 11:24
User (my user)
Location http://www.eastshore.artesania.ca/cart/checkout/shipping/quote
Referrer http://www.eastshore.artesania.ca/admin/reports/pages
Message Shipping failed. Request was: <?xml version="1.0" ?>en
10111 items

, response was <?xml version="1.0" ?> ]> -5000 XML parsing error. 5505191

Severity error
Hostname (my IP)
Operations

It is visible that the XML does not contain the address to send to nor the address to send from. There is the famous 1*1*1 package size, but the details entered don't go through.

I hope this can help.

nevosa’s picture

StatusFileSize
new2 KB

following my previous post with the log attachement.

storytellerjeff’s picture

Status: Postponed (maintainer needs more info) » Active

Subscribing - I've got the same problem with the same symptoms.

tr’s picture

@nevos: For a start, according to your error log you don't have a CPCID entered. Nothing's going to work without it. This suggests to me you haven't gone to the module's configuration page and filled out the necessary information yet.

Also, I recommend using the -dev version as it has a lot of improvements over 1.0.

nevosa’s picture

TR,
thanks,
It was the configuration, and I will consider moving to dev.

tr’s picture

Status: Active » Postponed (maintainer needs more info)
storytellerjeff’s picture

Status: Postponed (maintainer needs more info) » Closed (fixed)

Hi TR,

Just a quick note to say that in my case, I did have my config set up properly, but my host didn't allow port 30,000. After making that change, it's up and working great.

Thanks for the suggestions, keep up the great work.