Hi there,

I am using 6.x-2.0-rc3 and I'm having trouble getting the 'Opt Out' subscription method working.

Subscription works correctly in normal circumstances, such as when the 'Show subscription options on the user registration form' option is checked, and the user keeps that checkbox ticked. However, if we hide the checkbox on user registration and create a new user account, that user will not be subscribed to the newsletter.

Any ideas?

Thanks.

Comments

levelos’s picture

Status: Active » Fixed

Only lists marked as "required" will be handled behind the scenes, either via cron or when an account is created/deleted/updated.

Anonymous’s picture

Thanks for your reply.

The 'Opt-out' method states: "Opt-out: Users are automatically signed up but may unsubscribe."

So if I have this method selected, shouldn't new users who register be automatically subscribed to the newsletter?

If not could you clarify what the Opt-out method actually does?

Thanks

Anonymous’s picture

Status: Fixed » Active
stevector’s picture

Version: 6.x-2.0-rc3 » 6.x-2.0-rc4

Has this issue been resolved? I had the same problem in rc4.

levelos’s picture

> If not could you clarify what the Opt-out method actually does?
It just defaults the checkbox to checked. The messaging / documentation needs to be improved. The only list type that's handled behind the scenes is required. The latter happens in hook_user(), where as the others just add registration options to existing forms if that helps clarify.

garbo’s picture

Hi LouBabe,

Thanks for your explanation above. But isn't Opt-out then the same as Opt-in? I want users to be automaticaly signed up for the newsletter with the possibility to sign out. Should I use the option "Required"?

levelos’s picture

Component: Code » Documentation
Status: Active » Fixed

opt-out defaults to selected, opt-in means a user has to select in, and required gives them no choice other than unsubscribing directly via MC. The latter is meant to keep a list in sync with a given role on your site.

stevector’s picture

For me, the issue is that I'm not displaying the mailchimp settings on my user registration page. So if I'm using the "opt-out" settings, a user is not added to the list upon signing up for the site.

To be included on the mailing list, a user then needs to sign in and then go to and save the mailing list form.

The work flow required for this user to become part of the mailing is then nearly identical to the work flow used if the site were set to opt-in.

The only difference comes when the user has signed in and found the mailing list page. I don't anticipate that page being one of the first that my users will seek out.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

wickwood’s picture

Version: 6.x-2.0-rc4 » 6.x-2.0
Status: Closed (fixed) » Fixed

Unfortunately, when "required" is selected, the Mailchimp Group options no longer show up either on the User's Subscription page, so there is no way to have them change their market segmentation options once they are a member of your site on the list.

Also, if you import a list of users to your website they will not be subscribed to your list if you use the "opt-out" option. It's probably debatable as to whether or not this is a bad thing though in that requiring your users to go and "opt-in" from the newsletter page may help protect you from spam. I assume that IP address information is collected and submitted to Mailchimp when someone subscribes from the User Newsletter page, but I haven't been able to test and verify this yet.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

sandeepbhalla37@gmail.com’s picture

Subscription method: required is not working as it is just hiding the lists that subscriber can subscribe !
the problem is whenever a user is created or edited it is not being added in mailchimp list even if the list subscription method is set to Required,Opt-in or Opt-out ...i tried everything but still not working

can anyone tell me what will i do if i wants to add subscribers in mailchimp list when a user being created ???? i tried to work on this from several days but still no solution found..

thanks Guys