Ubercart Error: There were problems getting a shipping quote. Please verify the delivery and product information and try again.

By timhobert on 16 Feb 2010 at 04:12 UTC

Quotes were coming in just fine on our Ubercart/Drupal website and then out of nowhere (with no changes made to the settings on our site) we started receiving the following error on our website, which generates shipping quotes from UPS:

"There were problems getting a shipping quote. Please verify the delivery and product information and try again.
If this does not resolve the issue, please call in to complete your order."

Does anyone know how to resolve this issue?

I turned on the "Display debug information to administrators." on admin/store/settings/quotes/edit and now I see the error below but i'm not sure how to resolve:

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>12</Code>
      <Description>UPS 3-Day Select</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>07</Code>
      <Description>UPS Worldwide Express</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>08</Code>
      <Description>UPS Worldwide Expedited</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>02</Code>
      <Description>UPS 2nd Day Air</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>14</Code>
      <Description>UPS Next Day Early A.M.</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>01</Code>
      <Description>UPS Next Day Air</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>13</Code>
      <Description>UPS Next Day Air Saver</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

undefined:
Hard 250007: The UserId is currently locked out, please try again in 5 minutes.

<?xml version="1.0" encoding="UTF-8"?>
<AccessRequest xml:lang="en-US">
  <AccessLicenseNumber>xxxxxx</AccessLicenseNumber>
  <UserId>xxxxxx</UserId>
  <Password>xxxxxx</Password>
</AccessRequest>

<?xml version="1.0" encoding="UTF-8"?>
<RatingServiceSelectionRequest xml:lang="en-US">
  <Request>
    <TransactionReference>
      <CustomerContext>Complex Rate Request</CustomerContext>
      <XpciVersion>1.0001</XpciVersion>
    </TransactionReference>
    <RequestAction>Rate</RequestAction>
    <RequestOption>rate</RequestOption>
  </Request>
  <PickupType>
    <Code>01</Code>
  </PickupType>
  <CustomerClassification>
    <Code>01</Code>
  </CustomerClassification>
  <Shipment>
    <Shipper>
      <ShipperNumber>1F4481</ShipperNumber>
      <Address>
        <City>Centennial</City>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </Shipper>
    <ShipTo>
      <Address>
        <StateProvinceCode>NY</StateProvinceCode>
        <PostalCode>10012</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipTo>
    <ShipFrom>
      <Address>
        <StateProvinceCode>CO</StateProvinceCode>
        <PostalCode>80112</PostalCode>
        <CountryCode>US</CountryCode>
      </Address>
    </ShipFrom>
    <ShipmentWeight>
      <UnitOfMeasurement>
        <Code>LBS</Code>
        <Description>Pounds</Description>
      </UnitOfMeasurement>
      <Weight>1.0</Weight>
    </ShipmentWeight>
    <Service>
      <Code>03</Code>
      <Description>UPS Ground</Description>
    </Service>
    <Package><PackagingType><Code>02</Code></PackagingType><Dimensions><UnitOfMeasurement><Code>IN</Code></UnitOfMeasurement><Length>4.00</Length><Width>2.00</Width><Height>2.00</Height></Dimensions><PackageWeight><UnitOfMeasurement><Code>LBS</Code><Description>Pounds</Description></UnitOfMeasurement><Weight>1.0</Weight></PackageWeight><PackageServiceOptions><InsuredValue><CurrencyCode>USD</CurrencyCode><MonetaryValue>75</MonetaryValue></InsuredValue></PackageServiceOptions></Package><RateInformation>
          <NegotiatedRatesIndicator/>
        </RateInformation></Shipment>
</RatingServiceSelectionRequest> 

 <?xml version="1.0"?>
<RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Complex Rate Request</CustomerContext><XpciVersion>1.0001</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>250007</ErrorCode><ErrorDescription>The UserId is currently locked out, please try again in 5 minutes.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

There were problems getting a shipping quote. Please verify the delivery and product information and try again.
If this does not resolve the issue, please call in to complete your order.

Comments

Looks like there is a solution here...

clarkburbidge commented 25 February 2010 at 19:29

http://www.ubercart.org/forum/support/15521/there_were_problems_getting_...

I'm working on this and will post when/if I get things figured out. Would appreciate the same!

I think this was the trick...

clarkburbidge commented 1 March 2010 at 07:13

Sorry to be so nebulous, but it is someone else's UPS account so they are actually making the changes. I told them to do this and after it worked.

In the "XML Developers Guide.pdf" in section 1.4 "Required Steps for Integrating XML.pdf".

7. Ensure the UPS Shipper Account number is added to the user’s profile. This can be done at myups.com.

Yes, that is the solution

timhobert commented 3 March 2010 at 06:58

Yes, that is the solution (both of the posts were created by me; I forgot to add the solution here as well as on the Ubercart forum). As it turns out, it was a change in how UPS authenticates their requests. See here for a resolution.

Ubercart Error: There were problems getting a shipping quote. Please verify the delivery and product information and try again.

Comments

Looks like there is a solution here...

I think this was the trick...

Yes, that is the solution

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