By philbar on
  • 11/06/09 - Site down for roughly 20min. I figured this was a fluke and gave them another chance.
  • 2/18/10 - Site down. Since I was at a tradeshow, I couldn't follow the issue. The site was unavailable for about an hour
  • 3/04/10 - Site down. Over 3 hours of downtime.
  • March 2010 - Database server exploited. Every database password on the Grid-Service on needs to be changed.
  • 3/22/10 - Site down. Contacted support and they needed to have a "a staff member who is better equipped to service your needs" look at the issue. This has been on going since this morning (multiple hours)

I requested an up-time guarantee, like many hosting companies provide, and they will not offer it or any other solution to ease this down-time pain.

I recommend avoiding MediaTemple like it's the plague.

⋅ Categories: Drupal 6.x, Drupal 7.x

Comments

ravis’s picture

ravis commented

thanks for sharing your experience.

I work at Drupar.com

johnhanley’s picture

johnhanley commented

I use to recommend Media Temple to all my clients, but I will not do so ever again. The recent database server exploit and subsequent password change is not the first. It happened back in November too.

dcolburn’s picture

dcolburn commented

I run a dozen or so Drupal sites at Media Temple. I've had mostly good experiences with them. Most of my problems have been self-inflicted.

billaddison’s picture

billaddison commented

I signed up about 8-9 months ago and had also signed up many clients. I've had the exact same problems that Philbar had. At least once a month there's a pretty substantial outage, hack or latency problems with the MySQL smartpool.

MT used to boast 99.xx% uptime on their website. I notice they've taken that down now probably because the uptime has dropped considerably. Anyway, I can only comment on the Grid Service shared hosting, is really unreliable and expensive considering the $20/month price tag and the massive amounts of downtime/outages.

Also, what's the use of quick support times if they don't help with anything?

Downtime is the killer for me, I'm looking for other hosts if anyone has any recommendations. Thanks

dan_k’s picture

dan_k commented

The grid service (gs) at Media Temple is basically shared hosting warmed over that comes out of the oven with 87-93% uptime, major security issues, huge (3-5s+) SQL latency, slow and often unhelpful support. Add an SQL container and move to a newer cluster with fewer users and latency will drop to 1-2s or better--for a while. You'll be paying $35-40/mo. for far worse service than you would get from the cheapest $2-5 shared hosting.

I was a grid customer since 2008 and finally pulled out 2 accounts there. One more to go. Earlier this year I wrote in detail about the latency and uptime problems with logs and graphs to illustrate both: http://www.newlocalmedia.com/blog/107-host-review-media-temple.html

I have heard little that's bad about their other offerings, but they also seem overpriced, subject to the same, slow, snotty "customer service," and I just don't trust a company that tolerates and tries to mask devastating failure.

They have promised the "cluster service (cs)" as a replacement for the (gs) since 2008 and I bet they will soon be adding another year to the "coming soon!" notice on their site. Don't be fooled.