I installed and enabled the module and adjusted the appropriate permissions, but when I click the links "Printer-friendly version" or "Send to friend", a 404 page not found error is returned.

I also noticed that there is no "admin/settings/print" page for configuring the print module settings on my site. I also saw that when I run the cron, it says "No PDF tool selected" and it says "Please configure it in the PDF settings page" and it points to this link: "settings/print/pdf", but that doesn't take me to the pdf settings, because there is no pdf settings page on my site for some reason even though the module is installed with the appropriate permissions.

Please someone help me, I'm stuck on this.

Comments

dsnow620’s picture

dsnow620 commented
Priority: Critical » Normal
jcnventura’s picture

jcnventura
Primary language English
commented
Status: Active » Postponed (maintainer needs more info)

My first guess is that you've got an incomplete download of the module.. Get a fresh download and reinstall it.

The symptoms you're describing should be impossible :)

João

C_D’s picture

C_D commented

Hi jcnventura, first allow me to thank you for developping that great and useful module.

I experienced the same issue than dsnow620...except only the pdf version returns the "Not found page", "print" and "send to a friend" work like a charm.

* The module is in 6.x-1.10 version
* I installed both TCPDF and DomPDF in sites/all/libraries (in their latest versions), both are recognized in http://host/admin/settings/print/pdf as

- sites/all/libraries/dompdf/dompdf_config.inc.php
- sites/all/libraries/tcpdf/tcpdf.php

So :

http://host/print/18 (the node id) : works !
http://host/printmail/18 : works !
http://host/printpdf/18 : page not found.

I tried both pdf libraries, but nothing changes, I had the problem with 1.9 version so I upgraded to the 1.10.
I uninstalled and reinstalled everything several times, ran the cron, updated the database, flushed the cache...but it did nothing.

I think this module has a conflict with one of the other modules because pdf version was working fine before I installed some new modules...

If you have any tips, it would be greatly appreciated.

jcnventura’s picture

jcnventura
Primary language English
commented

Please use the current dev version.. The 6.x-1.10 is not compatible with dompdf 0.6. Maybe there's something incompatible there with TCPDF also...

C_D’s picture

C_D commented

Thanks a lot ! Updating to the dev version was the right answer ! Both TCPDF and DomPdf work !

You saved me !

jcnventura’s picture

jcnventura
Primary language English
commented
Status: Postponed (maintainer needs more info) » Closed (fixed)