I've just set up securetrading checkout, using a template and callback reference of 1 (standard setup). I've uploaded callback.txt and callback-f.txt files from the config page. when testing I get an error from securetrading of
Cannot open Merchant Form //merchantfiles/xxx/xxxxxxxxxxxxxx/form1.html
It seems to be looking for form1.html not form.html which is all I should have created from what I've read. Has anyone else had this problem?

Comments

longwave’s picture

Status: Active » Postponed (maintainer needs more info)

So if you upload a copy of form.html as form1.html does it work as expected? From what I remember the SecureTrading documentation is not entirely clear on the use of form.html/form1.html, in both the live sites I administer that use SecureTrading I am using higher callback reference numbers for historical reasons so this issue does not affect me. If you can confirm that form1.html is the correct name when using callback reference 1 I will update the code appropriately.

Tony Sharpe’s picture

Their documentation does indeed fall a little short in this area but having talked to them and tested things I can confirm that '1' needs to be added to the various file names even when only using a single callback reference. So it's form1.html, customeremail1.txt, merchantemail1.txt and failureemail1.txt (but no change to callback.txt and callback-f.txt).
Thanks for the great module - works great.

hixster’s picture

First time configuring this payment gateway. I am using the template and callback reference set 1 and have uploaded my form file called form1.html
but I still getting the missing for error.

Also, credit card info on the checkout pages show n/a?

hixster’s picture

Nevermind - i just flushed my caches and the form is being picked up.

Still need info on how to show credit card logos alongside payment info.

longwave’s picture

Category: support » bug
Priority: Normal » Minor
Status: Postponed (maintainer needs more info) » Active