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By Jim Ruby on
Ok, I'm tired of going in circles. would someone please help if you can? I am looking for:
support ticket system that can sent out and update tickets via email and also do invoices. I will not have an online store at this time, might want to look at that down the road, but for now I do not need this. I just need a way to handle support tickets both on the web or via email and a way to generate invoices to the clients. I have very fiew products and the prices can very.
I have looked at and installed storm, that has no email ticketing system, ubercart, it looks way more then what I need and I got confused. I looked at a page that compared about 5 different ticketing systems, but nothing seems to be simple. I am thinking about civicrm, but I think that might be way more then what I need as well and I am not sure if that even has an invoice system.
If anyone has gone down this rout before would you mind pointing me to a guide that will not put me in a tale spin? In short features I would like now for my clients is:
1 support ticketing system they can respond to tickets via email
2 ability to invoice my clients with products where the prices very. I will do the invoices myself.
3. I would like to keep track of my clients with my own notes and other items, but really the most important right now is items 1 and 2.
Thank you for your time.
Comments
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You have to keep in mind drupal is more of a lego system-- there are usually very few modules that provide this type of mega vertical all in one functionality. More often than not, you need to add modules for different functions. afaik, storm is the closes to what you seek and you can probably add mail handling via the mailhandler module. Another option is to use the support module, which does integrate email, and develop your own invoice.
using several modules
Thank you I guess I will go about this maybe with storm and try the mail handler module and see. It is just there is a lot of information on the drupal site it is easy to go in circles and get bigger and grander ideas as you read about all the different modules and their functionality.
If anyone is uing this setup storm and mail handler module I'd be interested in hearing about your experiences and steps you might of had to work around or other modules you might of had to add.
Thanks again for the reply
Hi, have you been able to
Hi, have you been able to find a working solution for this? I am also comparing modules for a invoicing system, in which users can login to see open invoices and pay them online.