Help! I am really at a loss here. Several of our subscribers have complained of not receiving their emails and after much digging it appears that only the individuals in the "admin" role are receiving the emails. This has not always been the case! I am wondering if there is a bizarre setting that I have missed? The permissions are set for all users to be able to update/change their subscriptions.

Does anyone have suggestions on how to solve this? I would rather not uninstall/reinstall but if I have to... Please, any help would be much appreciated!

Comments

wildmtsky’s picture

wildmtsky commented

Update - the only thing that possibly changed recently was the theme. If this has anything to do with it, why????

wildmtsky’s picture

wildmtsky commented

Default send interval is set to -1. Is this correct?

wildmtsky’s picture

wildmtsky commented

Are there any know conflicts with any modules? Please help I am really at a loss.

wildmtsky’s picture

wildmtsky commented

Okay, changed back to default theme and the subscriptions are ONLY sending the user with roles assigned. For example, we have staff and admin roles. The "regular" users are only assigned to the "authenticated user" role. All of the subscriptions for everyone are set to the default settings. The only users that absolutely need to see the email that subscriptions sends out, doesn't receive it. Help....

salvis’s picture

salvis
he/his
commented

Could it be that your nodes are created unpublished? Those are sent only to users with the 'administer nodes' permission.

Please update to the -dev version and check whether the issue persists.

wildmtsky’s picture

wildmtsky commented

Hi thank you for your reply!!!

Thanks for your suggestions, but that was not the case. I did get it to somewhat function but found that there was no connection between those that didn't receive the notice and should have.

If I upgrade to the dev version will it any way adversely affect the site functions? The subscriptions module is imperative to site function. Appreciate this so much!

salvis’s picture

salvis
he/his
commented

The -dev version is safe to use at this point, certainly better than 6.x-1.2.

salvis’s picture

salvis
he/his
commented

If you want me to investigate this, you'll have to break it down to a simple example such as #788990-2: Notifications not sent on updated content, subscribed via taxonomy.

Building on that test, I subscribed a user without any roles to 'red' and updated my story again. This produced the same number of rows in the {subscriptions_queue} table for the bare user as for user 1 (and will result in one notification for each user).

This is with the -dev version.

salvis’s picture

salvis
he/his
commented
Issue summary: View changes
Status: Active » Closed (outdated)