By mallet on

I have been having some issues since last week and hoping it would have gone some time. The problem I am having is, everyone can see my website but not me.

First thing I did was to try and use other computers in the house and they cant pick up my site. every other site is fine. Tried it outside on a mobile and it can pick it up fine.
I thought it was something with the router. But I always directly plugged my router into it. no wifi. Calling up my hosting company and they say theres nothing wrong on there side. and they even told me to use megaproxy.com to look up the site and I can view it.
Next on the list was my ISP. They said the exact same thing and told me to go away.

I can sometimes view my site for about a good 30mins and after that time, I will get the generic message from google chrome to see if I miss spelt my website. From there, I have to hit the refresh button until it comes back on.

I have exhausted and tired myself on getting this fix and Iam just going round in circles on whats really wrong :(

⋅ Categories: Drupal 6.x

Comments

bojanz’s picture

bojanz commented

Doesn't work for me either (I'm in Serbia).

Maybe it's a DNS problem.

bojanz’s picture

bojanz commented

And now it's working...

sunward’s picture

sunward commented

I can see it.

If you changed the nameservers, it may take up to 48 hours to get around and get updated.

mallet’s picture

mallet commented

where do I change the namesevers? what should I change it to?

Druid’s picture

Druid commented

You don't. Your nameservers appear to be pointing to your correct server, and showing your site (it looks like you're playing around with Drupal at this time). The comment was to remind you that if you change nameservers (where your domain name is pointing to), it takes time (typically less than 72 hours) for the changes to propagate around the world, and everyone who types in your domain name gets sent to the same place. Every time you go to your domain name registrar and change DNS information (such as the hosting service nameserver), that information has to be copied throughout the Domain Name System server network. It doesn't happen instantly.

jhl.verona’s picture

jhl.verona commented

Sunward was using the past tense. By your reply, this obviously isn't the case. You say it's been up for a week? You can connect via FTP without problems?
I can see the site (from Europe) pinging with ping www.malletmk2.co.uk gives 72.167.232.57 - do you get the same result?

mallet’s picture

mallet commented

yeah sorry :( I did not do a name server change. well not yet anyway.

yep, its been on and off for a whole week.
I cant even ping my own website. just says it cant find the host. I can ping other sites fine. FTP is also giving me problems. FTP will only work now when the site comes online again.

jhl.verona’s picture

jhl.verona commented

Hmm. This seems to be a very localised problem - your house to be precise! I think it's a router or DNS problem - but why so local for DNS I don't know. Perhaps using a different DNS server as your secondary DNS server (I presume you use your ISP's DNS server for primary) such as OpenDNS might help.

As a temporary fix you can set your hosts file by adding a line thus:
72.167.232.57 www.malletmk2.co.uk
That should get things going a little better.

Please note that this last suggestion is a hack. Maybe in a couple of days your DNS server settles down, so try commenting out that line (put a # at the beginning) every now and again. When things are fixed, remove that line - if your site's IP changes, this little hack could ruin your life (it will never ask the DNS server, and keep sending you to 72.167.232.57 - always).

mallet’s picture

mallet commented

thanks for the openDNS suggestion. Seems to work great with openDNS. My concern is, where the issue is. I managed to speak to my hosting company (godaddy) and applied a different name server but will take 24 hours to see any effect.

I am havent decided if its my ISP thats causing the problem or the hosting company. even some users like bojanz has stated, it works now and then.
And more recently, I got a new router from my ISP. Since I got that router 2 weeks ago the problem with my website has started. Even when I had the new router on the first week on receiving it, my website was working ok. I still sent off an email to my ISP to see if theres any problems on there side.

kayusee’s picture

kayusee commented

The problem might be with your Router configuration. Try to reconfigure your router or reset it to it's default configuration. You can also try to do a refresh of your system through the command prompt of your computer.

Click RUN > Type CMD > Type 'Refresh' at the prompt.

Hope that helps.

John Yates’s picture

John Yates commented

This happened to me. I had multiple ftp connections to my site which my host's firewall took exception to and blacklisted my IP address. Call your hosting company and ask them if this could be the case. They should be able to re-set the router.

x106’s picture

x106 commented

You could test that out by using tor.
http://www.torproject.org/

That will use another IP address.

sunward’s picture

sunward commented

another quick look and a few comments.

First, the site is hosted at godaddy.com (even though .uk). The site does come up in firefox and ie.

However, there are 4,364 domains hosted on the same IP. I doubt it is a load on the server, so, as suggested, it is your router or ISP.

I doubt it is one of the other sites has been blocked and is affecting you.

Druid’s picture

Druid commented

Some hosting services look for many connection requests coming in from a single IP address over a short time. These may be from FTP connections or web connections. If they see it, they assume it's a Denial of Service attack in progress, and immediately block your IP address at their server farm's entrance. You have to go to the Support Desk and plead mea culpa and have them remove the block. Don't blame your host — they're only trying to protect their customers against attacks. Review your FTP usage and make sure you don't throw lots and lots of connection requests in a short time. Ditto for accessing your website through a browser -- not too many attempts in too short a time.

nullifiednll’s picture

nullifiednll commented

It's been from my experience that if your trying to hit your server and it's on the same local network as the rest of your pc's that's the problem. you wont be able to hit your website from a local computer but you would be able to hit it from the IP address your router assigned the server.

for instance server = 192.168.2.111

you would do http://192.168.2.111/mywebsite and it would work just fine

you will not be able to hit your outside IP locally, and that seems to be your issue. so in otherwords locally you will not be able to goto

www.mywebsite.com instead you would have to goto www.192.168.X.XXX.com

if you have any questions please feel free to email me at vejita_45@msn.com