Last updated January 18, 2012.
Triage is a protocol used to rapidly diagnose in first aid to separate wounded people in groups so doctors can focus on patients with the best options to be cured. This page is a starter to try to help module maintainers (and people making issues) to have an organized prioritized list.
Doing a triage on a particular issue queue relieves the developer from tracking all issues in their queue. It helps identifying bugs as real bugs. Almost everybody able to configure a particular Drupal module should be able to apply.
Doing a triage
Doing a triage is initiated when an issue is submitted. The triage team validate the issue and route it accordingly.
A triage member needs to:
- understand the Issue Status and transitions.
- find issues to triage
- find duplicate issues
- find issues with timed response needed
- have a list of Stock Responses.
When a project exists for a while issues are slipped through the developers attention. Probably most of these issues are support request, bugs already fixed or ...
For clearing these issues we need a postmortem process.
Note: comments below are standard answers that will be incorporated in the protocol and should be moved to Stock Responses