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By jacobmn on
I just want to post a word of caution about Drupal Value Hosting. I know there have been quite a few posts on the forums about this company, many of which I have read. Those issues aside, they have changed ownership and have been purchased by another company or have merged, so I feel that this will be useful to anyone considering them as an option.
Earlier this year, I moved a client's Drupal site to one of their servers. We chose them because they offered support for Drupal and CiviCRM (specifically allowed sending lots of e-mails with CiviMail). Everything went great. The server was fast, and although support requests were handled slowly, with a little pushing they configured the server to properly send messages through CiviMail via SMTP.
Then, two days ago, the site went down, with a DNS error and a disclaimer saying the server had moved. After contacting support, I received a reply from a new company at a different domain without any apology or explanation for moving us to a new server and IP address. Bizarre that a company would move servers and change your "static" IP without informing someone beforehand. But life goes on, no big deal. It was still fast and everything seemed to work once we updated DNS records.
Soon after I received a message from the client noting that CiviMail was no longer sending messages and was throwing an error. Of course, the new server had a completely different configuration and our SMTP settings no longer work. Without making this thread even more rambly and long... Suffice to say that many support e-mails went back and forth and the issue is still unresolved. Their responses indicate no working knowledge of the software or how to fix our problem.
There are many other issues and things that have changed with no access to cPanel, Shell, etc.
What used to be a good, thoughtful (albeit slow to respond) company with good support people is now owned by someone else and should be treated with caution. I'm sorry to post something inflammatory like this but I hope that it will help others not end up in a situation of wasting their (and client's) time, money and sanity.
