If someone clicks on the link to the tickets in the email, they will get an access denied since it links directly to zencart. Is there a way to rout them through the drupal site to make sure they are logged in?

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bigdave’s picture

bigdave commented

This is not an answer but might help someone get to the answer...

You can control in your zendesk the email templates that contain the links to the tickets.

If we could construct a URL to the drupal site, make the user login, then redirect them back to the zendesk site...

aprice42’s picture

aprice42 commented

is there any update on this issue? would love to integrate this into our site.

aprice42’s picture

aprice42 commented

in looking more closely at my configuration, I think I discovered my issue.. On the zendesk.com > account > security settings page I had not entered the correct Remote login URL: I modified that and made it http://domain.com/services/zendesk and now I am not getting the access denied issue...

markwk’s picture

markwk commented

Great good to hear... I don't really use / maintain the 6.x branch so I'm not really 100% sure about how well it works.

haza’s picture

haza
Primary language French
commented
Status: Active » Closed (works as designed)

Mails are sent by Zendesk, there's no way for us to control that.