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| Summary | Status | Priority | Category | Version | Component | Replies |
Last updated |
Assigned to | Created |
|---|---|---|---|---|---|---|---|---|---|
| Projects for specific clients not showing up when adding a new ticket | active | normal | feature requests | 6.x-1.8 | User interface | 3 | 18 hours 58 min | 1 day 7 hours | |
| Notify me always | active | normal | feature requests | 6.x-1.8 | Miscellaneous | 1 | 21 hours 20 min | 1 day 1 hour | |
| Temporary restrictions for support | needs work | normal | tasks | 7.x-1.x-dev | Miscellaneous | 23 hours 46 min | 23 hours 46 min | ||
| User should not see other user ticket | fixed | normal | support requests | 7.x-1.0-rc1 | User interface | 7 | 2 days 5 hours | 3 days 8 hours | |
| do not delete emails from mail server | active | normal | feature requests | 6.x-1.3 | Code | 1 | 5 days 8 hours | 1 year 48 weeks | |
| Allow anonymous to submit ticket (the way anonymous would submit comment) | needs review | normal | feature requests | 6.x-1.x-dev | Code | 26 | 6 days 19 hours | 2 years 39 weeks | |
| Not understanding what a "Client" is. | fixed | normal | tasks | 7.x-1.0-rc1 | User interface | 1 | 1 week 2 days | 1 week 4 days | |
| Setting ticket creation / update time the same as email time | active | normal | feature requests | 6.x-1.x-dev | Code | 2 weeks 2 hours | 2 weeks 2 hours | ||
| Assign to Specific Members of a Role | active | normal | support requests | 7.x-1.0-rc1 | User interface | 4 | 2 weeks 18 hours | 5 weeks 2 days | |
| unexpected error with taxonomy_menu module and support ticketing module | active | normal | bug reports | 7.x-1.0-rc1 | Code | 1 | 2 weeks 21 hours | 2 weeks 2 days | |
| Undefined Property error after adding new ticket | active | minor | bug reports | 7.x-1.x-dev | Code | 2 | 2 weeks 2 days | 5 weeks 6 days | |
| Ticket & Update Text | active | normal | bug reports | 6.x-1.8 | User interface | 2 weeks 3 days | 2 weeks 3 days | ||
| Support Ticketing module schema update #7006 fails every time with PDOException: SQLSTATE[23000]: Integrity constraint violation | active | major | bug reports | 7.x-1.0-rc1 | Code | 2 weeks 4 days | 2 weeks 4 days | ||
| The user can not see the replies | needs review | critical | bug reports | 7.x-1.x-dev | Code | 16 | 2 weeks 5 days | 28 weeks 35 min | |
| sned emails to all depending on priority | active | normal | support requests | 7.x-1.0-rc1 | Miscellaneous | 3 weeks 3 days | 3 weeks 3 days | ||
| Support Ticket is inserting query requests in our Views -- and breaking the Views! | postponed (maintainer needs more info) | critical | bug reports | 7.x-1.0-beta3 | Code | 6 | 3 weeks 3 days | 22 weeks 4 days | |
| Multiple users | active | normal | support requests | 7.x-1.0-rc1 | Miscellaneous | 3 | 3 weeks 4 days | 3 weeks 4 days | |
| Fetch not working with gmail (inbound integration) | postponed (maintainer needs more info) | normal | support requests | 6.x-1.8 | User interface | 2 | 3 weeks 4 days | 18 weeks 2 days | |
| When disabling Support Ticket - Fatal error: Class 'SupportClientUIController' not found | active | major | bug reports | 7.x-1.0-rc1 | Code | 3 weeks 5 days | 3 weeks 5 days | ||
| Menu item for new client appears under the root of navigation menu, not under Support tickets | active | normal | bug reports | 6.x-1.8 | Code | 1 | 4 weeks 14 hours | 17 weeks 5 days | |
| Duplicate client name validation (patch) | needs review | normal | bug reports | 7.x-1.x-dev | User interface | 4 weeks 3 days | 4 weeks 3 days | ||
| Rules interface? | active | normal | feature requests | 7.x-1.x-dev | Miscellaneous | 4 weeks 5 days | 4 weeks 5 days | ||
| no mail sent when tickets are replied to | active | normal | support requests | 6.x-1.x-dev | Code | 10 | 5 weeks 1 day | 11 weeks 3 days | |
| "You must specify a user that has permission to view this ticket. " upon creation of a support node with "nobody" auto assigned | active | normal | bug reports | 7.x-1.0-beta3 | Code | 3 | 6 weeks 1 day | 30 weeks 1 day | |
| New submodule with enhancements. | active | normal | feature requests | 6.x-1.x-dev | Code | 1 | 7 weeks 1 day | 8 weeks 3 days | |
| Missing client attribute for node used in _support_mail_notify() | postponed (maintainer needs more info) | normal | bug reports | 7.x-1.0-beta2 | Code | 4 | 7 weeks 2 days | 30 weeks 5 days | |
| Poor formatting on Support Clients page with Internet Explorer | postponed (maintainer needs more info) | minor | bug reports | 7.x-1.0-beta3 | User interface | 2 | 7 weeks 2 days | 8 weeks 6 days | |
| Wrong path for files attached to comment | active | normal | bug reports | 6.x-1.8 | Code | 1 | 8 weeks 2 days | 8 weeks 4 days | |
| Specific Assign To Users | active | major | feature requests | 6.x-1.8 | User interface | 1 | 8 weeks 2 days | 14 weeks 4 days | |
| Attachments from mac mail being saved as noname | active | normal | bug reports | 6.x-1.3 | Code | 13 | 8 weeks 4 days | bdragon | 2 years 15 weeks |
| Cannot manually remove users from notificacions as Admin when in AutoComplete | active | normal | bug reports | 6.x-1.8 | Code | 9 weeks 1 day | 9 weeks 1 day | ||
| Translatabilty of states and priorities | needs work | normal | bug reports | 6.x-1.1 | Code | 26 | 9 weeks 2 days | 2 years 37 weeks | |
| URLs are not aliased in support notification emails | needs review | normal | bug reports | 6.x-1.x-dev | Code | 3 | 9 weeks 3 days | 31 weeks 3 days | |
| Stacked Charts | active | normal | feature requests | 6.x-1.8 | Charting | 10 weeks 3 days | rogeriodec | 10 weeks 3 days | |
| How to filter "subscribed" list | active | normal | support requests | 6.x-1.8 | User interface | 3 | 10 weeks 6 days | rogeriodec | 11 weeks 3 days |
| Ability to "lock" tickets so only 1 person replied | active | normal | feature requests | 6.x-1.8 | Code | 11 weeks 3 days | 11 weeks 3 days | ||
| Theme the Ticket Listing Page | active | normal | support requests | 6.x-1.8 | Code | 12 weeks 1 day | 12 weeks 1 day | ||
| Assign an Invoice to a ticket | active | major | support requests | 7.x-1.0-beta3 | Miscellaneous | 1 | 12 weeks 3 days | 12 weeks 3 days | |
| Change the value of the state | active | normal | support requests | 7.x-1.0-beta3 | Miscellaneous | 12 weeks 3 days | 12 weeks 3 days | ||
| Conflict with Biblio Module | active | normal | bug reports | 7.x-1.0-beta3 | Code | 5 | 12 weeks 4 days | 25 weeks 1 day | |
| Notifications - Get my own notifications | active | normal | bug reports | 7.x-1.0-beta3 | Code | 13 weeks 12 hours | 13 weeks 12 hours | ||
| Ticket Assignment Based on Role Permission | needs review | normal | feature requests | 7.x-1.x-dev | Code | 2 | 13 weeks 1 day | 13 weeks 3 days | |
| Will not fetch e-mail from server keep getting connection denied even though php code should work! | active | normal | support requests | 6.x-1.8 | Code | 13 weeks 1 day | 13 weeks 1 day | ||
| Email HTML translated into BBcode or similar | active | normal | support requests | 7.x-1.0-beta3 | User interface | 13 weeks 3 days | 13 weeks 3 days | ||
| Pager does not work properly on user ticket view page | active | major | bug reports | 6.x-1.8 | Code | 1 | 14 weeks 19 hours | natbampo | 14 weeks 2 days |
| Bulk Update Improvement | active | normal | feature requests | 6.x-1.8 | User interface | 14 weeks 2 days | 14 weeks 2 days | ||
| Auto check item in list if some state(s) changed | active | normal | tasks | 6.x-1.x-dev | Code | 14 weeks 2 days | 14 weeks 2 days | ||
| Parent Clients | postponed | normal | feature requests | 6.x-1.x-dev | User interface | 2 | 14 weeks 4 days | 14 weeks 6 days | |
| Double Header Message-ID in outbound email causing email failure | postponed (maintainer needs more info) | normal | support requests | 6.x-1.8 | Code | 11 | 14 weeks 4 days | 1 year 13 hours | |
| User without permission can create support via email | active | normal | bug reports | 6.x-1.5 | Code | 2 | 14 weeks 6 days | 25 weeks 5 days |
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