Sorry if this is not the correct place to request this, but I can't access my account of Drupal.org, TFA varification code always fails.
I generate code from my FREEOTP app configured with drupal.org but code doesnot seems to be working from last 2 days and I don't have recovery codes also.
Email: choprasa.....
https://www.drupal.org/u/shivalik

Please reset my drupal.org access.

Thanks
Shivalik

Comments

shivalikchopra created an issue. See original summary.

gisle’s picture

Please reset my drupal.org access.

I guess this means removing TFA from the account, so that you can login with your old username and password?

Webmasters do not have access to user accounts, so this must be done by someone with higher level access than me.

shivalikchopra’s picture

Yes, please suggest how can I reset account access. who can do this I had already mailed @ help@drupal.org but didn't received any update yet.

If you can provide any recovery code TFA account of mine of any one time recovery link.

apaderno’s picture

User administrators can disable TFA for an account, but I guess the problem here is confirming that you are the same user who created the https://www.drupal.org/u/shivalik account. That is why we usually say to contact help@drupal.org.

apaderno’s picture

I sent a message using the contact tab for https://www.drupal.org/u/shivalik. May you confirm here you received the email and reply at the email message?

apaderno’s picture

apaderno’s picture

I correct myself: It's not possible to disable the TFA, as it asks for the current password, and it's not possible to change it. It's better to wait for a reply from help@drupal.org.

apaderno’s picture

Status: Active » Fixed

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.