This is similar to another issue with the Facebook Like button. But this is for the Twitter Tweet button. On my site, the Facebook Like buttons show the count, but the Twitter Tweet button stays at 0. I've searched for a solution, but there isn't too much written about this. Most people seem to be focused on what kind of browser, but this happens across all browsers for me.

For reference, here's an example of what URL the Tweet widget shows:
https://twitter.com/intent/tweet?original_referer=http%3A%2F%2Fwww.mysit...

Is this related to the use of the Shorten module (project/shorten)? Has anyone solved this issue?

CommentFileSizeAuthor
#7 Service-Links-Twitter-Count-1918462-7.patch1.26 KBProteo
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TheCrow’s picture

TheCrow CreditAttribution: TheCrow commented

put the address of your website...

Simon Georges’s picture

Simon Georges CreditAttribution: Simon Georges commented
Status: Active » Postponed (maintainer needs more info)
tvilms’s picture

tvilms CreditAttribution: tvilms commented

Here it is. Thanks.

http://www.musiceum.com

tvilms’s picture

tvilms CreditAttribution: tvilms commented
Issue summary: View changes

Minor edit to explain I'm not using a real URL

leeotzu’s picture

leeotzu CreditAttribution: leeotzu commented

I am also facing same issue. Any resolution to this?

Proteo’s picture

Proteo CreditAttribution: Proteo commented
Issue summary: View changes

Hi you all. I've had this issue with a brand new site that was just moved from development to production. After a few minutes I figured out the problem: the widget uses the shortened URL (I'm using the Bit.ly service) to format the counturl parameter in the link's URL, not the actual node URL (instead the Bit.ly URL I should see the canonical URL so, since I'm using Pathauto, I should see node's clean URL).

Since I was in a hurry and all i needed was a quick and dirty fix, I just added this line to the ws_twitter_widget_data() function, in the line # 95:

$service['url'][1]['counturl'] = $subst['encoded-long-url'];

That overrides the shortened URL for the counturl param. I tried doing the same thing changing &counturl=encoded-url to &counturl=encoded-long-url in the $links['twitter_widget'] array from widget_services_service_links(), but for some reason that didn't work, and as I said, didn't have time to go through the code.

I hope the mantainer can gather from this the necessary info to make a proper fix, but in the meantime you can use the little hack above.

Best regards.

jenpasch’s picture

jenpasch CreditAttribution: jenpasch commented

Still an issue.

Proteo’s picture

Proteo CreditAttribution: Proteo as a volunteer commented
Version: 7.x-2.1 » 7.x-2.3
Status: Postponed (maintainer needs more info) » Needs review
FileSize
Service-Links-Twitter-Count-1918462-7.patch1.26 KB

Hi you all. As I posted in #5, I solved the problem by changing one line in the widget_services.module file. Today, I updated a couple of sites to 7.x-2.3, again losing the counter in the Twitter button. However, I wasn't able to apply the same "fix", the counter always remains at 0.

The solution happens to be in Twitter's documentation (no surprise). The source of the problem is that Twitter no longer honors the counturl parameter in the URL. Instead, this must be provided in the form of a new attribute called data-counturl: Tweet Button Parameter Reference.

I'm attaching a patch that fixes the problem. It's done against the 7.x-2.x branch in the repo.

Please test and post your results, best regards.

drupalove’s picture

drupalove CreditAttribution: drupalove commented

This last patch makes sense but still didn't work for me. The counter doesn't show up, even by adding $params['count'] = 10; still it doesn't show up.

orcode’s picture

orcode CreditAttribution: orcode as a volunteer commented

According to Twitter, tweet counts were removed from the JSON response and the tweet button a couple of months ago:

https://twittercommunity.com/t/a-new-design-for-tweet-and-follow-buttons...