Want to help others out? Fabulous! Whatever your skill level, you can give back to the Drupal community by sharing what you know with other users who need support. User support relies on contributions from everyone!

The tasks listed below will guide you to several channels for providing support.

Providing effective support

Read Tips for providing effective support to learn more about providing good support. The quote below is also something to keep in mind:

Foster thinking. Even if it's not a question you see go by fifty times a day... don't answer it with a direct fix (unless the person is a known non-vamp, or it's a real puzzler). Answer with questions to spur (and guide) thought. If the Help Vampire resists thinking or complains, give them the URL for the Resources page and withhold further assistance.

Reward self-help and helping others. Thank people who ask intelligent questions and do research first, and people who make an effort to help others. Tell them they're a credit to the community. Be especially generous with praise and emoticons for those who are actively reforming their ways. Help is a trickle-down economy.

-- from Help Vampires: A Spotter's Guide by Amy Hoy.

Tasks and Roles in this area

Handle or refer a support request in an issue (Contributor task)
Answer a support question, or refer the person to a more appropriate resource for support
Duration:
20 minutes
Provide support via text chat (Contributor task)
Answer questions, provide suggestions and resources to another user through text chat.
Duration:
20 minutes
Provide support via text forums (Contributor task)
Answer questions on Drupal Support forums or Drupal Answers (Stack Exchange).
Duration:
20 minutes

Skills used

There are tasks and roles in this area that require these skills:

Providing support
Sharing knowledge in a way that empowers Drupal users.

Help improve this page

Create an issue describing the problem.

Need help deciding how to contribute?

Visit the Community landing page to learn more about the Drupal community, or start at the top of the Contributor Guide to find roles and tasks organized by skills and community areas.

Need help completing a task?

Check out the Getting help with contributing section.