Problems on sending webforms [#10310]

Hi, I'm new on PHP and Drupal. I have just installed webforms in my site www.transformando.info I have created some webforms and everything seems to be OK except when I submit the information on the form I don't receive any e-mail. I have changed the e-mail address 3 times in the form definition and nothing happen. If i check the webform_submissions database I have the information in there, but I dont get any e-mail. Does anybody have any idea of what I'm doing wrong. Thanks in advance Sigfredo

Comments

Comment #1

ullgren CreditAttribution: ullgren commented 24 August 2004 at 08:14

Assigned:	Unassigned	» ullgren
Category:	bug	» support

* What version of Drupal and webforms are you using ?
* What operating system, webserver, mailer deamon are you using ?
* Do you get email messages from your drupal site when you create a new account ?
* Do you have any spam filter or other filter on your mailboxes ?
* Can you access the mailserver logs to see if the mail is stuck in the sendqueue for some reason ?

Comment #2

sigfredo CreditAttribution: sigfredo commented 25 August 2004 at 15:49

ullgren, thenk you very much for your quick response.

I'm usinf Drupal 4.4.2, and webforms 4.4.0
I'm running under Linux with Apache, I have to find out wich mailer daemon I have
I use to get the messages when I created a new account, but I'm not receiveint them any more so I think that both are not working for the same reason.
I'm checking id¡f I can access the mail logs.

I think that during this day I will have an answer for the other questions

Comment #3

ullgren CreditAttribution: ullgren commented 30 August 2004 at 17:32

OK.

I would guess that this is a mail related error. Either your mailserver is not sending the mail or there is a spam filter installed somewhere that stops the mail from beeing delivered.

Double check to see that the email address used by the site (under administer -> configuration) is set to a valid address.

Please give me a update if you have solved the problem so I can close this issue.

Comment #4

SupaDucta CreditAttribution: SupaDucta commented 30 August 2004 at 17:59

Small advice - if you have Spamassasin installed on webserver, check it's settings. If you have the option of adjusting Spamassasin settings, try adding the address used for sending e-mails to WHITELIST_FROM tag in Spamassasin, and also check if Spamassasin mails get to be sent to /discard if tagged as spam.

Sometimes too conservative settings tend to produce such problems - I had a point required setting in SpamAssasin at 5.0 (default) and my own mails from the webform were tagged as spam (now isn't that stupid?). When I lifted the points required for the mail to be tagged as spam and adjusted WHITELIST_FROM, all was sent correctly.

Comment #5

sigfredo CreditAttribution: sigfredo commented 30 August 2004 at 20:15

Thank you very much for your advice, let me check on the logs and try to figure out what is going on. I have also involved the technical support from my hosting service to try to find out the problem. As soon as I have any notice I will let you know.

Comment #6

sigfredo CreditAttribution: sigfredo commented 30 August 2004 at 21:25

Thank you very much for your advice. The problem was on my server. The support people on my hosting company fixed the problem. It has nothing to do with the webforms or drupal, as you said it was something with the mail server, you can close the problem and tank you all for the support. It was great :)