Can't figure out what is going on. The chat bar displays but shows loading. It never completes the load and when I click on the tab, it does open, but does not show anyone logged in.

Additionally, when I enabled the block, it doesn't display as a full block. I followed the readme text file and I believe I missed something here, but can't figure out what.

I attached a screenshot so you can see what I am talking about; the block on the left side at the bottom is the chat block, and that is what I mean by not showing up.

I would like a little guidance here, and would happily permit someone into my admin to get this fixed.

CommentFileSizeAuthor
scrshot1.jpg279.43 KBShadow-Hawk
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Comments

Shadow-Hawk’s picture

Shadow-Hawk CreditAttribution: Shadow-Hawk commented
Title: Chat isn't working on my site » Drupal Chat won't finish loading on this live site

I posted this two days ago and have had no response. I'm hoping that renaming the thread issue might help with getting a response.

Also, here is a link to the site, so that you might see exactly what I am talking about:
Cascades Virtual Compassion Center

I have to get this resolved, or find a new chat module- this site depends on this chat for various things- please help!

darklrd’s picture

darklrd CreditAttribution: darklrd commented

Hey Shadow-Hawk,

Please try the new beta version.

usmccampbell’s picture

usmccampbell CreditAttribution: usmccampbell commented
Version: 6.x-1.2 » 6.x-2.0-beta1

I just downloaded the 6.x-2.0-beta 1, and enabled it. I can't assign a UR Role to the item, and it continually refreshes as well.

darklrd’s picture

darklrd CreditAttribution: darklrd commented
Status: Active » Fixed

Read this issue - #1055896: Many issues one after another... FAQ & Help here!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.

chefarov’s picture

chefarov CreditAttribution: chefarov commented
Status: Closed (fixed) » Active

I am having almost the same issue. The only difference is that in my case I can't even get the window opened and empty. The tab is just spinning and is not clickable.

Firebug gives me this error under 'script' tab

$("#mainpanel li a.subpanel_toggle, .chatbox a.chatboxhead").live is not a function
http://localhost/mysite/sites/all/modules/drupalchat/js/drupalchat.js?J
Line 108

Recent log entries does not show any relevant errors.

I have tried so far:

  • Unistalling the shoutbox module due to the known conflict.
  • Installing YUI library and then Unistalling and re-installing the module.
  • All the available versions of jquery_update.
  • Changing between "ajax mode" and "long polling mode" with all the versions of jquery(previous bullet)
  • 6.x-dev and beta8 versions of the module.

    • When I download the stable (6.x-1.2) one, the tab is not showing at all and in module's configuration page I get white screen with:"Fatal error: Call to undefined function drupalchat_yui_path() in /var/www/mysite/sites/all/modules/drupalchat/drupalchat.admin.inc on line 12 "

Any Ideas?

Shadow-Hawk’s picture

Shadow-Hawk CreditAttribution: Shadow-Hawk commented
Status: Active » Closed (works as designed)
stokks’s picture

stokks CreditAttribution: stokks commented
Version: 6.x-2.0-beta1 » 6.x-2.0-beta10
Status: Closed (works as designed) » Active

Hi, I'm having the same problem, but there doesn't seem to be a solution. How can the problem be solved?

darklrd’s picture

darklrd CreditAttribution: darklrd commented

What problem are you facing? Could you please describe it? Thanks.

stokks’s picture

stokks CreditAttribution: stokks commented

hi, i get this screenshot and the chat doesn't load:

http://img829.imageshack.us/img829/4036/screenshotdrupalchatfir.png

so it's the same error,but i see it's not fixed. any ideas?

i work with drupal 6.17.

darklrd’s picture

darklrd CreditAttribution: darklrd commented

It seems like you haven't installed jquery_update module. Have you?

Thanks!

stokks’s picture

stokks CreditAttribution: stokks commented

yes, i have the jQuery Update module 6.x-2.0-alpha1 version. i don't know how to solve this problem. any suggestions?

darklrd’s picture

darklrd CreditAttribution: darklrd commented

Try clearing your cache.

stokks’s picture

stokks CreditAttribution: stokks commented

yep, already tried, but didn't fix my problem.

darklrd’s picture

darklrd CreditAttribution: darklrd commented
Issue summary: View changes
Status: Active » Fixed

This usually happens due to a JavaScript error. Please re-open if you still have this problem.

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.