Hello,

I have two affiliates who have commission amounts but no sales in uc affiliates. One of them has $0 sales and $1,000 commission, and the other shows $0 sales and over $7,000 commissions. I'm not sure where to start looking for what is causing this issue... does anyone here have any words of wisdow or a good place for me to start looking?

Thanks!

Comments

hockey2112’s picture

Status: Active » Closed (works as designed)

It turns out that the person who administers the affiliates was also placing some "corporate" donation orders via the back-end order creation functionality (the order was created, and then the order total was zeroed out). Before they did that, they had accessed the site via the new affiliates' links. Thus, the large orders that the affiliates were getting credit for without having any sales associated with said commissions.

I suppose this is another reason why we need the affiliate commissions to be paid on the net, and not the gross amount... human error aside.