New users are confused when they arrive on 'What's going on?' for the first time [#1866838]

I did a usability study. 5 of 5 were confused that they landed on 'What's going on' after going to their site for the first time:

"I feel like I landed in the middle."
"Where is the welcome page I just created?"

They couldn't find their welcome page.

I suggest we show the welcome headline and body on both authenticated and anon home pages, but make it collapsible on authenticated. Existing members could benefit from being reminded what the site is about, particularly when new to the site, or if they haven't logged in recently.

When it exists, we should redirect them to the site manager onboarding.

Comment	File	Size	Author
#4	activity-content-default-usability.png	654.94 KB	rosemeria

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Comments

Comment #1

lisarex CreditAttribution: lisarex commented 18 December 2012 at 14:48

Issue tags:

+user experience

tagging

Comment #2

dcmistry CreditAttribution: dcmistry commented 12 March 2013 at 18:21

I agree that this is an issue.

Clarification: Were they expecting to be redirected to the Welcome page? If so, what were they expecting it to see on the welcome page? Obvi, redirecting to the welcome page (or welcome headline) works for the first few times for new users but could get really annoying to the existing users.

In an ideal world, a walk-me through solution would orient the users. I am not sure if this is something that is feasible for us at this moment. So, I propose to brainstorm a few ideas to replace "What's going on?"

Thinking aloud options
- News Feed
- Latest updates
- Activity Feed

Looking for other options.

Comment #3

geresy CreditAttribution: geresy commented 12 March 2013 at 18:32

or a way to modify the wording in views .

Comment #4

rosemeria CreditAttribution: rosemeria commented 12 March 2013 at 21:08

File	Size
activity-content-default-usability.png	654.94 KB

#1 - Users confusion goes way down on authenticated homepage when green "action" buttons are present. Please add to 3.1 release. See attached demo.

Comment #5

cherrysuede CreditAttribution: cherrysuede commented 27 April 2013 at 14:03

i agree with rosemeria - that page would be considered to be much like a FB newsfeed - where they would be able to post or respond to call to actions - almost like a general area (a summary of the whole site)

could you include the action buttons like in #4 and maybe the create content button so a returning user can land there and post right away - just like most other community style sites (FB, Tumblr etc)