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By jsofta on
Hi!
I have read the Community Working Group Charter and wonder where I can get access to the the Conflict Resolution Process (CRP) and related documentation and "What to do in case of X" guidelines.
Background
I am not a techie guy so I hired an Indian company to do a transfer of a social media from one domain host provider to another with better terms for me.
However, they can not complete the transfer fully. There is no access to the files that was uploaded before the transfer started. It says: page not found - The requested page is not found See file http://www.somerco.com/file/80160 and backwards
Soon we are into the third month since the transfer started. My contact at the company does not call back or are out of the office when I call.
Moreover, it nearly does not work to delete forum spammers anymore. I am planning to relaunch the site after I found a partner that can build.
Your sincerely,
Jan
Comments
_
I don't believe this group gets involved with business disputes, but there's a link to the issue tracker on the charter page: https://drupal.org/governance/community-working-group
Hi! As you can see I am
Hi!
As you can see I am trying to get them to finish the transfer so it is not a business dispute. I hope to avoid it. I have the link you provided already. But I am trying to find the Conflict Resolution Process (CRP) and related documentation, including the Drupal Code of Conduct and "What to do in case of X" guidelines. The documentation is not there.
When I read scope in the Charter it describes CWGs primary goals.
However, to start with I need access to the CRP. Does anyone else know where I find it?
Thank you for the quick reply! :-)
Jan
Whilst it is unlikely to be
Whilst it is unlikely to be relevant to your situation, the direct answer to your question is that in addition to the link posted above by WorldFallz you can find the text of charter here http://drupalcode.org/project/governance.git/blob_plain/refs/heads/maste... and the discussion leading up to it is here https://drupal.org/node/1822314.
Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors
Hi John_B! I have read the
Hi John_B!
I have read the charter so I have that link. I am asking specifically for access to the Conflict Resolution Process (CPR) where CWG guide through the process. However, I cannot find it.
Thank you for your quick reply. :-)
Jan
Only for community matters
This is for community matters. If (to give a random example) you have a dispute about some code you want Dries or Webchick to commit to Drupal core, you feel the decision has been handled improperly, you or someone else would invoke the process by posting an issue to https://drupal.org/project/issues/drupal-cwg.
If you posted an issue related to the transfer of site problem you also noted in this thread, which obviously has not the remotest connection with the stated scope of the charter, it would be immediately closed, and would only waste everyone's time.
Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors
_
John is precisely correct. And this is a business dispute ... And I'm fairly certain this group, or any other for that matter, will not get involved. But that's what an issue in the issue queue will confirm if you really doubt what we're saying and what the charter says.
Me and the others both have
Me and the others both have accounts and send posts in the Drupal community.
It is not a business dispute when I am still trying to resolve it in a positive manner.
I have read the code of conduct and the charter several times - it says nothing about it has to be a about a coding issue. I just want access to the Conflict Resolution Process (CPR) where CWG guide through the process.
Lets all be positive. :-)
Jan
_
I get what you are saying, but it most definitely is a business dispute in that it's a dispute between two parties doing business together (you used the word "hire" in your op afterall) and it's not a drupal dispute(not just code, but forums, documentation, issue queues, irc, etc).
I agree the code of conduct could be clearer, but i've been a webmaster for a number of years now and every single time this type of situation has been raised the response has always, always, been 'the drupal community and drupal association don't arbitrate, participate, or otherwise interfere between parties unless it's directly related to drupal or *.drupal.org'.
No one's trying to be negative-- we're trying to stop you from wasting your time. But whatever. i think it's safe to say neither of us knows where the CRP is (or we would have linked it), so just create an issue in the issue queue.
Hi JanThe Charter is for
Hi Jan
The Charter is for "Community Members". Your posts amount to asking three questions in two years. The developer's extent of community contribution is two posts in three weeks. None of these posts evidently amount to a great deal in terms of voluntary work to make Drupal better for the public who enjoy it as a free gift (which is indeed not limited to coding). Both you and your developer are very welcome as community members. It is foreseeable, and perhaps worth mentioning now to avoid later disappointment, that the working group, most of whom will have given hundreds and in some, perhaps most, cases thousands of hours for free, will feel that, regardless of what exactly constitutes a community member, asking them to spend additional hours working on dispute resolution would under these circumstances, where your contributions to the community are, with respect, still at a fairly early stage, be a lot to ask of them.
Best wishes with settling the dispute,
John
Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors
_
wow... please don't abuse the edit privilege to wipe out content and make this thread useless.
EDIT:
And since you've chosen to demonstrate your interest in being an upstanding community member by once again wiping out the op (thereby by making this thread useless and wasting both john's and my time) even after being explicitly asked not to, the op is locked. Well done.
Hi! To Waterfalls I was wrong
Hi!
To Waterfalls I was wrong about the Conflict Resolution Process and related documentation and "What to do in case of X" guidelines.
However, the problem is still there. The Indian company cannot resolve it yet.
However, I was hoping that your replies would have focused on finding a solution to the problem. I have seen the people from Xelera communication here. Perhaps, you have a solution to the problem we have. Xelera Communication are the company who built the platform so they could have a good answer.
Or if anyone else has a solution than them I would be happy to take them.
_
Assuming 'Waterfalls' is supposed to be me, thanks for replying back and clarifying. however, I'm not about to wade into a business dispute between 2 parties with whom I am not familiar, other than to simply make a generic suggestion-- you should probably consult a lawyer/attorney in the country where the business is legally registered.
Part 1
This conversation has been edited. I have replaced the name of the server providers, invoice numbers, passwords, usernames, phone numbers, emails, links that belong to administrator accounts, names, etc to three XXX. I have let Akbar at siliconinfo have access to the chats with the service provider
[8/1/2013 6:49:05 AM] Somerco: Hi Akbar Siliconinfo, I'd like to add you as a contact. Somerco
[8/1/2013 6:49:26 AM] *** Akbar Siliconinfo has shared contact details with Somerco. ***
[8/2/2013 2:26:26 PM] Somerco: HI it is Jan from Somerco. I call you tommorow on Skype at 11.00 Indian time.
[8/3/2013 5:05:23 AM] Akbar Siliconinfo: hi sir good morning problem not solved this is not ordinary problem very critical. from last two days i am working our project to day i have check users.
[8/3/2013 5:37:40 AM] Somerco: HI I just went in on another account and saw you also logged-in 22 min ago. Can you talk on Skype now
[8/3/2013 5:39:36 AM] Akbar Siliconinfo: Ok sir
[8/3/2013 5:41:22 AM] Akbar Siliconinfo: just wait sir i setup head phones just 5 minits
[8/3/2013 5:42:08 AM] Somerco: Call to Akbar Siliconinfo, no answer.
[8/3/2013 5:49:42 AM] *** Call to Akbar Siliconinfo, duration 01:09. ***
[8/3/2013 5:51:29 AM] Akbar Siliconinfo: just wait sir head phone connection some problems
[8/3/2013 5:51:33 AM] Somerco: It disconects sometimes.
[8/3/2013 5:52:54 AM] Somerco: Type when you have fixed it
[8/3/2013 5:55:33 AM] Somerco: I try to call you now
[8/3/2013 5:57:43 AM] Somerco: Call to Akbar Siliconinfo, no answer.
[8/3/2013 6:00:34 AM] Somerco: Are you ready?
[8/3/2013 6:00:52 AM] Akbar Siliconinfo: yes sir set up ready try once
[8/3/2013 6:01:17 AM] Akbar Siliconinfo: sir i am waiting for call
[8/3/2013 6:01:23 AM] Somerco: ok
[8/3/2013 6:01:30 AM] *** Call to Akbar Siliconinfo, duration 00:44. ***
[8/3/2013 6:02:43 AM] Akbar Siliconinfo: i not heard voice it is my problem or skype problem
[8/3/2013 6:02:51 AM] Somerco: I can hear you now. But you might have some problems with your head phones
[8/3/2013 6:03:38 AM] Akbar Siliconinfo: just wait sir i inform to our technical persons
[8/3/2013 6:06:16 AM] Somerco: Before I could hardly hear you. Now I can hear you. But you cannot hear me. Why not try to change PC or laptop and see if it works without the headphones.
[8/3/2013 6:19:30 AM] Somerco: Call to Akbar Siliconinfo, no answer.
[8/3/2013 6:20:38 AM] Akbar Siliconinfo: here full rainy some connection are not working properly
[8/3/2013 6:21:32 AM] Somerco: I call with the regular phone
[8/3/2013 6:21:50 AM] Akbar Siliconinfo: Ok sir
[8/3/2013 6:24:53 AM] Akbar Siliconinfo: XXX
[8/3/2013 6:25:02 AM] Somerco: my hosting is XXX
[8/3/2013 6:31:39 AM] Somerco: Hi!
I have changed the log-in to XXX. Log-in to XXX is username: XXX Password: XXX
I have not done anything with the Ftp details. Here are instructions from XXX for the Ftp
To Upload Files Using the FTP File Manager
Log in to your Account Manager.
Click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Tools section of the Control Panel in your hosting account, click the FTP File Manager icon.
Use the directory tree to navigate to the folder where you would like to upload the file.
In the menu bar, click Upload File.
NOTE: You can upload up to 20MB at a time.
Click Browse and select the files to upload. You can select multiple files.
Click Upload.
Windows hosting supports MySQL, MS SQL (SQL Server) and Access databases while Linux only supports MySQL. This article covers MySQL and MS SQL; Access databases are covered in this article.
To Set Up a Database for Your Website
Log in to your Account Manager.
Click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Databases section of the Control Panel in your hosting account, click the icon corresponding to the database you want to create.
Click Add.
Complete the fields. If you need more information about DSN or ASP Schema, click here. To allow direct access, click Additional Options.
NOTE: If you need to Allow Direct Database Access, but do not see the field, contact customer support. Direct Database Access is only available on paid hosting plans. If you are not sure what Direct Database Access is, see Why connect remotely to hosting databases?
Verify the settings and click OK.
It takes up to 1 hour to create a database.
Once the database is created, you can click Actions, and then Details to find more information, such as its host name.
Link to permissions on XXX
Jan
[8/3/2013 6:31:56 AM] Somerco: I call on Monday same time
[8/3/2013 6:32:41 AM] Akbar Siliconinfo: ok sir
[8/3/2013 6:34:00 AM] Somerco: I just emailed you. have a nice day!
[8/3/2013 6:34:24 AM] Akbar Siliconinfo: thanks u sir
[8/4/2013 9:27:03 PM] Somerco: Hi!
I hope you had a nice weekend. I know I suggested we should talk on Monday. But why not change it to Tuesday 11.00 Indian time since it has been weekend. Then you have time to do work on the site.
We can use Skype and if that does not work I try the regular phone.
Jan
[8/5/2013 5:31:29 AM] Akbar Siliconinfo: Hi sir
[8/5/2013 5:31:47 AM] Somerco: HI
[8/5/2013 5:32:05 AM] Akbar Siliconinfo: to day i working on full time only our project
[8/5/2013 5:32:37 AM] Akbar Siliconinfo: sunday holiday
[8/5/2013 5:32:56 AM] Akbar Siliconinfo: already i taken backup
[8/5/2013 5:33:41 AM] Somerco: lets talk tomorrow 11.00 indian time
[8/5/2013 5:34:23 AM] Akbar Siliconinfo: evening is best after 4 oclock
[8/5/2013 5:35:22 AM] Akbar Siliconinfo: when did u tranfer other hosting
[8/5/2013 5:37:23 AM] Somerco: you started the transfer from XXX to XXX a time ago. do not remember the date. how about talking 5 o clock indian time.
[8/5/2013 5:37:50 AM] Somerco: siliconinfo started the transfer
[8/5/2013 5:39:41 AM] Somerco: is 5 o clock ok
[8/5/2013 5:39:48 AM] Akbar Siliconinfo: fine sir
[8/5/2013 5:40:10 AM] Somerco: lets talk then
[8/5/2013 5:40:15 AM] Akbar Siliconinfo: Ok
[8/5/2013 5:41:02 AM] Akbar Siliconinfo: my advice is take backup some times drupal not supported more users then we loss data
[8/5/2013 5:45:05 AM] Somerco: lets talk tomorrow
[8/5/2013 11:15:58 PM] Somerco: check your email
[8/6/2013 3:47:48 AM] Somerco: Hi I get this message on my site for several hours: Drupal
The site is currently not available due to technical problems. Please try again later. Thank you for your understanding.
[8/6/2013 5:37:40 AM] Akbar Siliconinfo: Ok sir i will check it
[8/6/2013 1:59:17 PM] Akbar Siliconinfo: if u will get any email from XXX please forward me actuall problem from XXX mysql db password not working. XXX said it takes 7 to 8 hours
[8/6/2013 3:05:33 PM] Somerco: I been very busy today. My mobile number: XXX You can call me anytime. I call about 9.00 tomorrow Indian time. A captcha is needed.
[8/6/2013 3:53:07 PM] Somerco: I just spoken to XXX on the phone. They sent two answers to helpout. Check your email
[8/7/2013 6:10:28 AM] Akbar Siliconinfo: sir
[8/7/2013 6:13:17 AM] Somerco: yes
[8/7/2013 6:14:54 AM] Somerco: I will be logged-in on skype all day. You can call whenever
[8/7/2013 6:17:14 AM] Somerco: I have been in contact with XXX just now. And they do not have any limits on the VPS for Msql. It is just the amount of GB that is important
[8/7/2013 6:18:35 AM] Akbar Siliconinfo: we have to purchase 8 gb now. in future we have to increase
[8/7/2013 6:19:46 AM] Akbar Siliconinfo: sir do you have invoice bill
[8/7/2013 6:19:57 AM] Somerco: the option i am looking at have 40 gb storage
[8/7/2013 6:20:16 AM] Akbar Siliconinfo: great sir
[8/7/2013 6:20:34 AM] Akbar Siliconinfo: in the future we never face this type of problems
[8/7/2013 6:21:43 AM] Somerco: I will buy it.
[8/7/2013 6:22:08 AM] Akbar Siliconinfo: if you have first invoice bill fro XXX
[8/7/2013 6:22:40 AM] Somerco: how do you mean
[8/7/2013 6:22:55 AM] Somerco: do you need it
[8/7/2013 6:24:40 AM] Akbar Siliconinfo: it means hosting plan details . i want know full details hosting planing.
[8/7/2013 6:26:07 AM] Akbar Siliconinfo: which plan we purchase first time. hosting is importent for every project. project depends on hosting.
[8/7/2013 6:37:19 AM] Somerco: You can find the current website hosting by clicking Get website hosting. It is the Ultimate option. The VPS I plan to buy now you find by
clicking All products then Hosting and servers and VPS and it is the option Economy. The invoice number for the current Ultimate option is XXX. When you are logged-in to my account you find it by clicking Payments and then order history.
[8/7/2013 6:57:29 AM] Akbar Siliconinfo: just wait sir u have to ask XXX increase database limit to more gb
[8/7/2013 7:04:26 AM] Somerco: I have chatted with the people at XXX today and asked about the size of the database. They answered that in VPS they look at the storage size for the site. You can chat with them by clicking All products then Hosting and servers and VPS then the yellow button Need advice! Chat live! Also check your email in 3 min. More info from XXX.
[8/7/2013 7:05:44 AM] Akbar Siliconinfo: vps is best option for us. other plans only 1 gb. just wait sir i will give you full details
[8/7/2013 7:09:42 AM] Akbar Siliconinfo: http://support.XXX
[8/7/2013 7:12:25 AM] Somerco: ok. i have sent the email.
[8/7/2013 7:30:39 AM] Akbar Siliconinfo: small request sir dont send email to XXX. send emails to XXX
[8/7/2013 7:35:11 AM] Somerco: See the chat I have had with XXX. I have emailed it to you at XXX
[8/7/2013 7:36:21 AM] Akbar Siliconinfo: k
[8/7/2013 7:57:23 AM] Somerco: Bandwith is 1000GB/month. The site will be rebuilt and relaunched later. I am not promoting the site before the relaunch. But for now I need the site to be up.
[8/7/2013 7:59:08 AM] Akbar Siliconinfo: website loads very slow because
[8/7/2013 8:06:09 AM] Akbar Siliconinfo: depends on ram. we have to increase the ram size if it is possible? it is drupal it loads very slow
[8/7/2013 8:23:08 AM] Somerco: There is 1GB RAM on VPS Economy.
[8/7/2013 8:25:26 AM] Akbar Siliconinfo: but bandwidth 1000 .
[8/7/2013 8:26:33 AM] Akbar Siliconinfo: this plan is fine .
[8/7/2013 8:28:09 AM] Akbar Siliconinfo: 2nd planning also better (VALUE PLAN)
[8/7/2013 8:30:49 AM] Akbar Siliconinfo: sir i am going for lunch after 40 minits i am back
[8/7/2013 8:31:42 AM] Akbar Siliconinfo: dont confuse we take best decision
[8/7/2013 9:39:58 AM] Somerco: i bought a Value VPS with 2RAM, Bandwith: 2000GB/m, Parallel Plesk Panel 30 domains, FTP backup 15GB/m XXX have sent a new email I will forward it soon.
[8/7/2013 9:41:42 AM] Akbar Siliconinfo: yes this plan is good. i am also thinking about this plan
[8/7/2013 9:58:43 AM] Somerco: I have sent two emails from XXX.
[8/7/2013 9:59:25 AM] Akbar Siliconinfo: oK
[8/7/2013 10:06:30 AM] Somerco: if you need anything more now just type me or send an email. i am logged-in on both accounts
[8/7/2013 10:08:32 AM] Akbar Siliconinfo: ok sir i have to check all details
[8/7/2013 11:58:28 AM] Somerco: Domain Name: www.somerco.com
reCAPTCHA will only work on this domain and subdomains. If you have more than one domain (or a staging server), you can create a new set of keys.
Public Key: XXX
Use this in the JavaScript code that is served to your users
Private Key: XXX
Use this when communicating between your server and our server. Be sure to keep it a secret.
Delete these keys
Resources:
reCAPTCHA plugins and libraries
reCAPTCHA API Documentation
Now what?
SUBSCRIBE to important reCAPTCHA service announcements.
Install reCAPTCHA on your site. This is done in two parts. First, you need to add some HTML that displays the reCAPTCHA widget. Second, you need to configure your form to contact our servers to verify reCAPTCHA solutions. Here are specific instructions for: PHP, WordPress, and MediaWiki. For other environments, visit our resources page.
If you need help, post your questions in the reCAPTCHA forum.
[8/7/2013 12:01:48 PM] Somerco: I have created reCapcha keys that can be used to block robots from registering as members on the site. The proceedur is easy to implement. I can give you access to my gmail account later if you need it.
[8/7/2013 12:07:13 PM] Akbar Siliconinfo: Ok i got it
[8/7/2013 3:37:03 PM] Somerco: i will be back in an hour
[8/7/2013 9:34:41 PM] Somerco: I probably call around 10.00 Indian time. You can call earlier, but I think you have everything to finish the transfer
[8/8/2013 4:45:10 AM] Somerco: Not sure how to set it up? Our exclusive Server Concierge will help get your server up and running fast! Just choose the plan that's right for you, customize your bandwidth, control panel (Parallels® Plesk Panel or cPanel®) and backup options and leave the rest to us. Call XXX to get started now.
[8/8/2013 5:27:04 AM] Somerco: hi do you need my help now?
[8/8/2013 5:27:14 AM] Akbar Siliconinfo: Good morning
[8/8/2013 5:27:56 AM] Somerco: good morning do you need my help now
[8/8/2013 5:28:23 AM] Akbar Siliconinfo: No sir i can handle everthing just i need details
[8/8/2013 5:28:41 AM] Somerco: what details
[8/8/2013 5:29:32 AM] Akbar Siliconinfo: u will get mail from XXX
[8/8/2013 5:30:16 AM] Akbar Siliconinfo: direct i contact to XXX customer care support if i need
[8/8/2013 5:31:28 AM] Somerco: what is the mail from XXX be about.
[8/8/2013 5:32:54 AM] Somerco: Oh I see you will contact customer care. Anyway I am logged-in on both accounts so when i get an email I will send it to you
[8/8/2013 5:35:56 AM] Somerco: If you need help setting it up you can call the exclusive Server Concierge.Customize your bandwidth, control panel (Parallels® Plesk Panel or cPanel®) and backup options and leave the rest to us. Call XXX to get started now.
[8/8/2013 5:36:23 AM] Akbar Siliconinfo: Ok
[8/8/2013 9:09:32 AM] Somerco: I saw you logged-in. When do you expect the site to be up again?
[8/8/2013 9:11:00 AM] Akbar Siliconinfo: with in two days. setup it takes time once i contact to customer care then i wil inform you
[8/8/2013 9:25:52 AM] Somerco: Basically, it is necessary to assure XXX that the queries do not overuse the server before we upload it.
[8/8/2013 10:09:22 AM] Somerco: i will be back in an hour
[8/8/2013 10:09:34 AM] Akbar Siliconinfo: Ok
Part 2
[8/9/2013 4:17:30 AM] Somerco: I am logged-in if you need my help
[8/9/2013 4:20:08 AM] Somerco: Do you need any information from XXX before you can start?
[8/9/2013 4:34:53 AM] Somerco: Everything should be ready for you now. I checked the emails from XXX
[8/9/2013 6:20:46 AM] Akbar Siliconinfo: Enter Server Name
[8/9/2013 6:22:49 AM] Akbar Siliconinfo: vps setting asking server name it means it is our choice what name i will give example XXX it should be caps small numbers etc what name i will give
[8/9/2013 6:26:04 AM] Somerco: Why not XXX
[8/9/2013 6:26:33 AM] Somerco: notto easy to find out
[8/9/2013 6:26:57 AM] Akbar Siliconinfo: Ok i will use this it is very security id
[8/9/2013 6:27:43 AM] Somerco: ok
[8/9/2013 6:35:28 AM] Akbar Siliconinfo: give me the username and password it is own
[8/9/2013 6:37:09 AM] Somerco: Do you mean I should chose a username and password for the VPS server?
[8/9/2013 6:41:38 AM] Somerco: If that is what you mean why not take username: XXX and password:XXX
[8/9/2013 6:46:48 AM] Somerco: Sorry I remember it should be Caps, small numbers etc So change it to username: XXX and XXX
[8/9/2013 6:47:24 AM] Somerco: Please tell me what you chosen so I can keep it in a safe place
[8/9/2013 6:48:46 AM] Somerco: Once again Username: XXX and Password: XXX
[8/9/2013 7:00:37 AM] Akbar Siliconinfo: Hi sir i fill up all details Now our server status pending -> Current Hosting Account Status: Pending Server Setup
[8/9/2013 7:05:59 AM] Somerco: I am not sure what you mean with fil lup all details. Is it something I or you should do?
[8/9/2013 7:06:29 AM] Somerco: However, when it concern the status: Pending Server Setup i think they wrote in one of the emails it could take a little time before it is cleared.
[8/9/2013 7:22:40 AM] Somerco: I see now that you have filled up all details.
[8/9/2013 7:24:46 AM] Akbar Siliconinfo: yes
[8/9/2013 7:29:32 AM] Somerco: Just got this from XXX: Dear J S,
Your virtual private server has been configured according to
your preferences and is now ready for your use.
If you have purchased Managed Backups, please allow an additional
72 hours for your server's configuration. You will receive an email
when your Managed Backups setup is complete.
[8/9/2013 7:30:35 AM] Akbar Siliconinfo: ok sir
[8/9/2013 8:07:12 AM] Somerco: Your virtual private hosting account information:
Account Name: XXX
Server IP Address*: XXX
Allotted Monthly Bandwidth: 2000 GB
Disk Space: 60 GB
*Note: By default, we have assigned one dedicated IP address to
your server. To add two more IP addresses, please open the Hosting
Control Center and click on the "Request Additional IP" link.
----------------------------------------------------
MANAGING YOUR VIRTUAL PRIVATE SERVER
The Hosting Control Center allows you to perform basic account
management, including monitoring of bandwidth usage and submission
of trouble tickets for problems related to your virtual private
hosting account.
If you selected the Simple Control Panel, cPanel, Small Business
Panel, or Plesk control panel, you can access your control panel
through the Hosting Control Center by clicking on the "Launch
(control panel)" icon and you will be directed to the log in page.
For Simple Control Panel, log in using the user name and password
you defined in the Hosting Control Center during account setup.
For cPanel, log in using the user name "root" and the password that
you defined in the Hosting Control Center during account setup.
For Plesk or Small Business Panel, log in using the user name
"admin" and the password you defined in the Hosting Control Center
during account setup.
If you have not selected any of these control panel types, you may
be able to use a remote-administration tool of your choosing, or an
SSH command-line interface, to manage your virtual private server.
If you do not have an SSH client, you can download the Putty SSH
freeware client at: www.XXX
----------------------------------------------------
ACCESSING YOUR VIRTUAL PRIVATE SERVER THROUGH SSH
You may log in to your virtual private server through an SSH
remote-administration tool. To access the account, use the IP
address(es) dedicated to your server (listed above) and log in.
User name: Defined when you set up the account
Password: Defined when you set up the account
----------------------------------------------------
GETTING HELP
If you need help with your virtual private hosting account, you
can describe the nature of the problem in a trouble ticket submitted
through the Hosting Control Center. Alternatively, you may contact
Customer Support directly for assistance.
----------------------------------------------------
ADDITIONAL DOCUMENTATION FOR YOUR VIRTUAL PRIVATE SERVER
You may find additional information regarding your virtual
private server through the following resources:
- Plesk
http://www.XXX
-Parallels Small Business Panel
http://www.XXX
- OpenSSH
http://www.XXX
- SSH (Putty SSH)
http://www.XXX
- Fedora documentation
http://docs.XXX
- CentOS 5
http://www.XXX
Apache 2
http://httpd.XXX
[8/9/2013 1:58:42 PM] Somerco: As soon as I get the email from XXX that they have configurated the set up for the managed backup I will email you.
[8/9/2013 2:04:11 PM] Akbar Siliconinfo: ok thanks sir
[8/12/2013 5:05:18 AM] Somerco: The Parallel Plesk Panel is ready to be used. You get access to it by logging into my account. click servers and then support and then Launch Plesk and then you login to it with the username and the password for the Parallel Plesk. If yopu scroll up you find them. It should be Username: XXX and Password: XXX
[8/12/2013 5:16:52 AM] Somerco: If you scroll up you also find the keys for the Recapcha. There are instructions for how you paste in the code. It is a simple proceedur. The Recapcha should be used when you register an account on Somerco so the spambots cannot do this.
[8/12/2013 5:17:30 AM] Somerco: I am logged-in on both accounts if you need my help
[8/12/2013 5:32:57 AM] Somerco: good morning
[8/12/2013 5:33:28 AM] Akbar Siliconinfo: Hi sir Goodmorning Ok Lets Start our website
[8/12/2013 5:34:32 AM] Akbar Siliconinfo: Too Pending Our website i pray to god to day i accepted out put
[8/12/2013 5:35:42 AM] Somerco: do you need more infofrom me now
[8/12/2013 5:37:56 AM] Akbar Siliconinfo: Yes sir i am checking emails and Login our somerco
[8/12/2013 5:39:18 AM] Somerco: logg-in to somerco platform username: XXX password: XXX
[8/12/2013 5:39:28 AM] Akbar Siliconinfo: Ok
[8/12/2013 6:01:33 AM] Akbar Siliconinfo: hello sir can not access to Parallels Panel
[8/12/2013 6:02:32 AM] Somerco: Let me try I get back to you
[8/12/2013 6:02:41 AM] Akbar Siliconinfo: ok
[8/12/2013 6:54:14 AM] Somerco: If you are having issues with accessing Plesk, our support staff can assist with information covered on our getting started guides. You can access them in your account via my account / products / servers. Launch the server manager and choose the chat live option in the top right.
[8/12/2013 6:55:00 AM] Akbar Siliconinfo: Ok
[8/12/2013 6:55:07 AM] Somerco: Username: admin and use the password you provided when setting up the server
[8/12/2013 6:59:38 AM] Somerco: Is the password for setting up the server: XXX
[8/12/2013 7:01:24 AM] Somerco: or is it XXX
[8/12/2013 7:03:33 AM] Akbar Siliconinfo: setting up i only provide server name
[8/12/2013 7:03:48 AM] Akbar Siliconinfo: XXX
[8/12/2013 7:04:44 AM] Akbar Siliconinfo: hosting server login information
[8/12/2013 7:05:01 AM] Akbar Siliconinfo: username:XXX
[8/12/2013 7:05:53 AM] Akbar Siliconinfo: passsword:XXX
[8/12/2013 7:06:23 AM] Somerco: i am, logged-in right now at goddady give me 2 min. the username to Plesk is: XXX OR XXX
[8/12/2013 7:06:49 AM] Akbar Siliconinfo: i will send you screen shots that time i fill the form
[8/12/2013 7:07:22 AM] Somerco: I have chatted to XXX and they said it is XXX
[8/12/2013 7:10:03 AM] Somerco: I am in right now and the password is XXX and the username: XXX
[8/12/2013 7:10:14 AM] *** Akbar Siliconinfo sent VPS SCREEN SHOT.docx VPS SCREEN SHOT.docx ***
[8/12/2013 7:17:33 AM] Akbar Siliconinfo: yes sir successfully log in parallels panel
[8/12/2013 7:18:28 AM] Somerco: before you do anything. let me log out first
[8/12/2013 7:18:52 AM] Somerco: I am all the way in with a new
[8/12/2013 7:19:31 AM] Akbar Siliconinfo: and create a site user name and password
[8/12/2013 7:20:08 AM] Akbar Siliconinfo: XXX
[8/12/2013 7:20:14 AM] Somerco: I have created a username and password
[8/12/2013 7:20:26 AM] Somerco: not XXX wait
[8/12/2013 7:20:38 AM] Somerco: Wait alittle bit
[8/12/2013 7:20:42 AM] Akbar Siliconinfo: Ok
[8/12/2013 8:03:41 AM] Akbar Siliconinfo: hello sir
[8/12/2013 8:04:11 AM] Somerco: wait i am chatting
[8/12/2013 8:04:16 AM] Akbar Siliconinfo: k
[8/12/2013 8:35:45 AM] Somerco: log-out completly from XXX
[8/12/2013 8:39:07 AM] Akbar Siliconinfo: they tell you what to do after login to parallels panel
[8/12/2013 8:40:12 AM] Akbar Siliconinfo: and how to manage the site in there
[8/12/2013 8:40:17 AM] Somerco: wait just log out competly from plesk and XXX. i get back to you
[8/12/2013 8:40:30 AM] Akbar Siliconinfo: ok
[8/12/2013 8:45:27 AM] Somerco: when you went in did you create a username and password
[8/12/2013 8:45:58 AM] Somerco: into the parallel plesk
[8/12/2013 8:58:33 AM] Akbar Siliconinfo: [Monday, August 12, 2013 7:07 AM] Somerco:
<<< I have chatted to XXX and they said it is XXX
I am in right now and the password is XXX and the username: XXX
[8/12/2013 8:59:03 AM] Akbar Siliconinfo: at that time i created the username and password
[8/12/2013 9:00:47 AM] Somerco: i know this. But later when you should chose site i did not change it to somerco.com I kept the ip-address and created a username and password for this.
[8/12/2013 9:03:37 AM] Somerco: I have chatted to support. To change it you should click on Webspaces and click add webspace and type in the domain, but it asks for a new username and password and I have tried to do this and it does not accept it
[8/12/2013 9:04:46 AM] Somerco: When you have created this you delete the old with the name IP-XXXXX
[8/12/2013 9:09:20 AM] *** Akbar Siliconinfo sent VPS SCREEN SHOT.docx ***
[8/12/2013 9:09:48 AM] Akbar Siliconinfo: check the screen shot
[8/12/2013 9:10:03 AM] Akbar Siliconinfo: i only create the user account
[8/12/2013 9:10:45 AM] Somerco: Just wait a little. I get back to you
[8/12/2013 9:10:58 AM] Akbar Siliconinfo: accept the file
[8/12/2013 9:11:08 AM] Akbar Siliconinfo: ok
[8/12/2013 9:29:51 AM] Somerco: I have changed it to somerco.com Now everything should be set up
[8/12/2013 9:30:21 AM] Somerco: should be ready to set up
[8/12/2013 9:30:26 AM] Akbar Siliconinfo: K
[8/12/2013 9:30:42 AM] Somerco: I am logging out now
[8/12/2013 9:33:55 AM] Akbar Siliconinfo: you add the file in file manager
[8/12/2013 9:33:56 AM] Somerco: You have free access to the plesk from now on. But I am logged into skype
[8/12/2013 9:34:09 AM] Somerco: no
[8/12/2013 9:36:10 AM] Somerco: i just changed the name of the site to somerco.com before I forgot. Then it was: ip-XXX
[8/12/2013 9:37:21 AM] Somerco: I did this inside the Plesk
[8/12/2013 9:37:23 AM] Akbar Siliconinfo: yes
[8/12/2013 9:38:04 AM] Somerco: ok. the site is going up
[8/12/2013 9:40:17 AM] Akbar Siliconinfo: i log in parallels panel and choose website&domains
[8/12/2013 9:41:18 AM] Somerco: do you need anything more from me now
[8/12/2013 9:42:07 AM] Akbar Siliconinfo: in the File manager i have to upload all files
[8/12/2013 9:43:48 AM] Somerco: i do not know. check the manual
[8/12/2013 1:29:52 PM] Somerco: Can you tell me how it is going before you go home.
[8/12/2013 1:30:29 PM] Somerco: Will the site be up today? I am going for lunch now.
[8/12/2013 2:58:23 PM] Somerco: Is it functiong to upload all the files in the File manager?
[8/13/2013 4:35:04 AM] Somerco: i am logged=in from now
[8/13/2013 5:27:39 AM] Akbar Siliconinfo: Hi sir to day transfer files to vps we have to take backup files
[8/13/2013 5:27:55 AM] Somerco: ok
[8/13/2013 5:29:20 AM] Akbar Siliconinfo: site is up
[8/13/2013 5:31:15 AM] Somerco: Tell me when you need to log-in to the somerco platform so will i log out
[8/13/2013 5:32:55 AM] Akbar Siliconinfo: just wait sir let me check again it shows page not found i feel very bad
[8/13/2013 5:33:25 AM] Somerco: ok
[8/13/2013 5:35:30 AM] Somerco: Are you putting in the reCaptcha on the site when you are registering an account today. you have the keys
[8/13/2013 5:36:29 AM] Akbar Siliconinfo: ok i can set
[8/13/2013 6:29:30 AM] Somerco: I have logged-in on one admin and I am trying to delete forumspammers. It does not work to delete 70 accounts as it used too.
[8/13/2013 6:30:37 AM] Somerco: I hope it improves
[8/13/2013 6:43:06 AM] Akbar Siliconinfo: just wait backup started dont touch anything we have to tranfer vps server
[8/13/2013 6:43:32 AM] Somerco: ok i log out now
[8/13/2013 12:40:15 PM] Somerco: can you write back to me when you have done the transfer to the VPS
[8/13/2013 12:41:21 PM] Akbar Siliconinfo: diffently it takes time still proses going on it shows two hours but still 4 hours
[8/13/2013 12:41:38 PM] Akbar Siliconinfo: completed
[8/13/2013 12:42:08 PM] Somerco: ok
[8/13/2013 12:45:19 PM] *** Akbar Siliconinfo sent VPS SCREEN SHOT.docx ***
[8/13/2013 4:09:36 PM] Somerco: Hi! I went into the file manager and saw that there are not any new files yet. Upload tomorrow? I contact you at 10 o clock Indian time.
[8/14/2013 1:12:20 AM] Somerco: hi! i am goingb to create a password for th ftp backup so you can use it. it is XXX
[8/14/2013 1:19:13 AM] Somerco: you have access to the ftp backup now
[8/14/2013 5:39:35 AM] Somerco: good morning!
[8/14/2013 5:42:35 AM] Akbar Siliconinfo: back option not supported large files i am using ftp and export db seperately last day lot of time waste
[8/14/2013 5:43:34 AM] Somerco: I hope we can get the files uploaded today and put in a reCaptcha cause the forumspammers are registering again.
[8/14/2013 5:44:01 AM] Akbar Siliconinfo: ftp is best options . ok sir to almost finish everything
[8/14/2013 5:45:44 AM] Somerco: I will be logged in at SKYPE and logged out from the somerco platform
[8/14/2013 6:02:39 AM] Somerco: If you get problems with uploading the files you can chat with contact customer care. launch the file manager. Perhaps they have good advise
[8/14/2013 6:03:30 AM] Somerco: god luck!
[8/14/2013 6:03:49 AM] Akbar Siliconinfo: Ok sir
[8/14/2013 6:04:01 AM] Akbar Siliconinfo: they r ready handle a call
[8/14/2013 6:04:47 AM] Akbar Siliconinfo: once i click submit button they r getting call
[8/14/2013 6:05:03 AM] Somerco: ok
[8/14/2013 6:13:25 AM] Akbar Siliconinfo: may i click submit button
[8/14/2013 6:21:09 AM] Akbar Siliconinfo: what happend sir anything problem
[8/14/2013 6:25:33 AM] Somerco: I am back again
[8/14/2013 6:25:39 AM] Akbar Siliconinfo: Ok
[8/14/2013 6:26:45 AM] Somerco: I am not sure what submit button you mean. If it is for the chat you type your question and click submit
[8/14/2013 6:28:23 AM] Akbar Siliconinfo: sorry sir actually i talk to another person really sorry
[8/14/2013 6:28:39 AM] Somerco: ok
[8/14/2013 6:29:07 AM] Somerco: no problem. good luck
[8/14/2013 6:30:18 AM] Akbar Siliconinfo: i hate XXX they r playing games with customers
[8/14/2013 6:31:06 AM] Somerco: What?
[8/14/2013 6:32:00 AM] Akbar Siliconinfo: i will explain again sir why XXX stop our website they r not inform to us
[8/14/2013 6:32:14 AM] Akbar Siliconinfo: this type of services really i hate it
[8/14/2013 6:32:56 AM] Akbar Siliconinfo: we are customers for XXX so they have to inform mush
[8/14/2013 6:37:08 AM] Somerco: Try the chat then. Launch the Parallel Plesk. Submit a question in the chat
[8/14/2013 6:46:27 AM] Somerco: You can complain about XXX to me but not to them. OK
[8/14/2013 8:57:03 AM] Somerco: This is how XXX adviced me just now. in shared hosting and a VPS, the tools we provide will allow for a 20 mb file upload. To upload 7-8 GB files, Filezilla is the best way. this is how you transfer large files without interruption to hosting servers. It should help. Good luck!
[8/14/2013 12:16:21 PM] Somerco: Hi! How is it going?
[8/14/2013 12:17:03 PM] Somerco: The latest day for the site to have fixed the problems are the 20th. After that they can park the site, which means we need to
explain again why it has not been fixed before they give us access again. I also need a few days to delete as many forumspammers as possible. As it is now I can only delete them one by one and I need to delete 70 at a time in 15-20seconds. Just as I usted to do before.
[8/14/2013 12:25:01 PM] Akbar Siliconinfo: Ok remove forums
[8/14/2013 12:26:18 PM] Somerco: Do you mean there should be no groups on the site? Or something else?
[8/14/2013 12:27:04 PM] Somerco: What do you mean with forums?
[8/14/2013 12:27:55 PM] Akbar Siliconinfo: nothing but discussion
[8/14/2013 12:29:56 PM] Somerco: With remove forums do you mean that there should not be any groups for the members?
[8/14/2013 12:32:09 PM] Akbar Siliconinfo: Ok i think u r removing some forums pages what ever it is we have to tranfer to vps now we never experment live site
[8/14/2013 12:35:19 PM] Somerco: I am not removing any forum pages now.
[8/14/2013 12:35:57 PM] Somerco: I am logged out of the somerco platform
[8/14/2013 12:38:00 PM] Akbar Siliconinfo: some module are available for backup after vps transfer i can enable that module second time never face this type of time waste
[8/14/2013 12:38:21 PM] Somerco: I do not know if you are using the filezilla XXX suggested?
[8/14/2013 12:38:26 PM] Somerco: ok
[8/14/2013 12:38:44 PM] Akbar Siliconinfo: filezilla
[8/14/2013 12:39:05 PM] Akbar Siliconinfo: easy to upload drupal files
[8/14/2013 12:41:34 PM] Somerco: See above for how XXX adviced to use filezilla to transfer large files.
[8/14/2013 12:42:22 PM] Somerco: Here it is again: ----- in shared hosting and a VPS, the tools we provide will allow for a 20 mb file upload. To upload 7-8 GB files, Filezilla is the best way. this is how you transfer large files without interruption to hosting servers. It should help. Good luck!
[8/14/2013 12:43:06 PM] Akbar Siliconinfo: Ok
[8/14/2013 12:43:17 PM] Somerco: :)
[8/14/2013 12:45:13 PM] Somerco: I hope I misunderstood you and that you did not mean to remove groups for the members.
[8/14/2013 1:18:44 PM] Somerco: With forums do you mean groups for the members. The groups for the members stays on the platform. The problem is that they register. They do not have to spam anything. the servers do not like when known emails from forumspammers register on a site. I think that on somerco.com there is a botscout [spambot is what I meant] registering profiles with emails that are forumspammers. To stop a botscout [spambot is what I meant] from registering new profiles you put in a reCaptcha you have to fill-in when you register a new profile. After that there will hardly be any forumspammers. The old ones I will start to delete as soon as possible. Once again the groups for the members stays on the somerco platform.
[8/14/2013 1:19:23 PM] Somerco: the problem is that the forumspammers register...
[8/14/2013 1:19:46 PM] Akbar Siliconinfo: Ok sir i understand
[8/14/2013 1:32:45 PM] Somerco: I gave you the keys to implement the reCaptcha. If you scroll up you find a description. And here is a link to Drupal tutorial #38 Adding reCaptcha http://www.youtube.com/watch?v=Lm5ZqBx5vqQ Here is a link to how you can use filezilla on XXX: http://www.youtube.com/watch?v=aiBXg4_Eu2o
[8/14/2013 1:36:53 PM] Akbar Siliconinfo: Ok
[8/14/2013 1:37:23 PM] Akbar Siliconinfo: yes sir its take lot of time i hve to study this link
[8/14/2013 1:42:03 PM] Somerco: Perhaps it helps. they are only 6min and 6:20min Otherwise read their descriptions. I be back in a half an hour
[8/14/2013 4:16:57 PM] Somerco: When you put in the Recaptcha it should be implemented on the home page where you register as a members. That should stop forumspammer from regsiter.
[8/14/2013 4:17:31 PM] Somerco: Lets continue tomorrow
[8/14/2013 7:54:01 PM] Somerco: I chatted with XXX and asked how you upload the site. Here are info: They would load up their favorite FTP program, type in your servers IP address, the FTP username you created, the FTP password you created, click connection and double click the httpdocs folder and then drag the files from their local computer to the server. And then it will start to upload.
The exact path to the folder is XXX
[8/14/2013 7:56:52 PM] Somerco: The FTP username and password you have already. Also the servers IP address
[8/14/2013 8:13:43 PM] Somerco: I hope it helps cause the site is down now. Just take it step by step.
[8/14/2013 8:20:36 PM] Somerco: the site is up again. Lets continue tomorrow
Part 3
[8/15/2013 5:33:31 AM] Somerco: i am logged in
[8/15/2013 5:37:51 AM] Akbar Siliconinfo: like its video proses it is correct proses for large files
[8/15/2013 5:38:08 AM] Akbar Siliconinfo: i follow this steps thank u sir
[8/15/2013 5:38:33 AM] Akbar Siliconinfo: captcha aslo added today
[8/15/2013 5:38:42 AM] Somerco: ok
[8/15/2013 10:22:41 AM] Akbar Siliconinfo: Hi sir Uploading Going On i think it takes night 12 Oclock No problem i need back up
[8/15/2013 10:23:29 AM] Akbar Siliconinfo: i start 11 Oclock Now 25 % Completed What A beautyful files
[8/15/2013 10:25:15 AM] *** Akbar Siliconinfo sent VPS SCREEN SHOT.docx ***
[8/15/2013 10:26:04 AM] Somerco: ok
[8/15/2013 2:28:04 PM] Somerco: I will check the plesk later and hosting control centerlater
[8/15/2013 2:29:20 PM] Akbar Siliconinfo: Now 42% completed
[8/15/2013 2:29:42 PM] Somerco: ok
[8/15/2013 2:31:21 PM] *** Akbar Siliconinfo sent Downloading Screen Shots 15-2013.docx ***
[8/15/2013 2:33:49 PM] Akbar Siliconinfo: full night system is running i am not shotdown pc . tomorrow downloading all files then we export to database
[8/15/2013 2:34:12 PM] Somerco: ok
[8/16/2013 4:44:32 AM] Somerco: Good morning!
[8/16/2013 4:55:42 AM] Somerco: Is the the site getting up today with the reCaptcha? The pages needs to load faster that now and I also need to be able to delete the forumspammers 70 at a time like before. There are not many days left before the 20th.
[8/16/2013 5:16:02 AM] Somerco: Good morning
[8/16/2013 5:28:35 AM] *** Akbar Siliconinfo sent SUCCESSFULL DOWNLOADING 16-2013.docx ***
[8/16/2013 5:28:53 AM] Akbar Siliconinfo: H (happy)i sir successfull downloading
[8/16/2013 5:34:36 AM] Somerco: Ok
[8/16/2013 6:16:17 AM] Akbar Siliconinfo: i need yous help. contact coustomer care. 3 days back i start mysql back up option now its shows status pending . but did not show mysql username and password some database tables structur why it shows allways status pending how to export all tables to my local pc
[8/16/2013 6:19:54 AM] Somerco: Are you asking after the mysql username and password?
[8/16/2013 6:21:29 AM] Akbar Siliconinfo: i have username and password but it showing buffering status pending we have to contact to customer care last three days did not showing mysql db username password login page
[8/16/2013 6:23:33 AM] Akbar Siliconinfo: http://support.XXX
[8/16/2013 6:27:20 AM] Somerco: Do you want me to contact them and ask why the satus is pending now?
[8/16/2013 6:28:34 AM] Somerco: I can be done by going into the Hosting Control Center and click chat now
[8/16/2013 6:29:00 AM] Akbar Siliconinfo: oK
[8/16/2013 6:34:43 AM] Somerco: It can be done by going to the Hosting Control Panel and click chat now
[8/16/2013 6:39:35 AM] Somerco: Are you going to chat with them and ask for help?
[8/16/2013 6:39:47 AM] Somerco: Or do you want me to do it?
[8/16/2013 6:45:47 AM] Akbar Siliconinfo: I i will contact to customer care
[8/16/2013 6:46:45 AM] Somerco: I do not know if it helps? But i have logged-in to the Plesk panel and looked at the mysql. I clicked server on the menubar and under Applications & Databases then clicked Database Servers. It shows a green sign.
[8/16/2013 6:48:04 AM] Somerco: I cannot find the message that the staus is pending. where do you see it?
[8/16/2013 6:49:14 AM] Somerco: I have logged out of XXX and the plesk panel now
[8/16/2013 6:49:59 AM] Akbar Siliconinfo: Ok
[8/16/2013 6:53:38 AM] Somerco: Do you need their help? Try to chat with they know the system
[8/16/2013 6:54:22 AM] Somerco: I am logged out of XXX now
[8/16/2013 6:54:45 AM] Akbar Siliconinfo: Ok
[8/16/2013 7:03:02 AM] *** Akbar Siliconinfo sent mysql status pending.docx ***
[8/16/2013 7:03:20 AM] Akbar Siliconinfo: click mysql button on menu section
[8/16/2013 7:05:45 AM] Somerco: ok. Have you chatted with them and asked? Or do you want me to log-in and ask?
[8/16/2013 7:07:14 AM] Akbar Siliconinfo: may i know where is chat option in our cp
[8/16/2013 7:07:56 AM] Akbar Siliconinfo: lets i check
[8/16/2013 7:09:09 AM] Somerco: It can be done by going to the Hosting Control Panel and click chat now
[8/16/2013 7:11:45 AM] Somerco: After you logged into my accounts then click on servers and now you are in the Hosting Control Panel. Here you find the chat button on the right. Click it and wait for them to contact you. When you are number 1 you can start to type
[8/16/2013 7:12:29 AM] Akbar Siliconinfo: Ok
[8/16/2013 7:14:32 AM] Somerco: to launch the hosting control Panel just click the launch button.
[8/16/2013 7:14:56 AM] Somerco: I will be back in half an hour
[8/16/2013 7:14:58 AM] Somerco: ok
[8/16/2013 7:23:33 AM] Akbar Siliconinfo: r u log out from XXX
[8/16/2013 7:26:36 AM] Somerco: Yes. I need to go now for half an hours and have breakfast. I will be back
[8/16/2013 7:26:47 AM] Akbar Siliconinfo: K
[8/16/2013 9:00:02 AM] Somerco: How have they answered? Are they going to change the status from pending to active?
[8/16/2013 9:05:06 AM] Akbar Siliconinfo: yes, i am going for lunch
[8/16/2013 9:33:03 AM] Akbar Siliconinfo: position number 6 in the queue i am waiting for responce
[8/16/2013 9:35:38 AM] Somerco: ok. so you are going to ask them now to change the status from pending to active?
[8/16/2013 9:36:00 AM] Akbar Siliconinfo: yes
[8/16/2013 9:38:06 AM] Akbar Siliconinfo: activate is notihing but permission for export our local pc
[8/16/2013 9:55:46 AM] Akbar Siliconinfo:
Hi, my name is XXX, may I start with your name and the issue which you are currently experiencing?
2:19:34 PM
Customer
How to get mysql database backup i run backup last twodays back it shows status pending my domain name somerico.com
already i downloading all files from filezilla. but mysql database problem please solve mysql database problem. How to export to my local pc , Please activate my status .
2:19:35 PM
XXX
Hello.
2:20:26 PM
Customer
Yes
2:20:32 PM
XXX
Okay, I can see that you are using a Linux server with Plesk.
2:20:35 PM
XXX
You can take a backup of your MySQL Database from within the utility "phpMyAdmin"
2:20:52 PM
XXX
"Export" your Database.
2:20:58 PM
XXX
It will allow you to download an .sql file
2:21:10 PM
Customer
if i click mysql icon then it shows status pending
2:22:02 PM
XXX
Okay, Let me take a look at that for you. Do I have permission to access your server?
2:22:23 PM
Customer
yes please give the permission to mysql
2:23:02 PM
XXX
We are helping many customers at once, we do very much appreciate your patience. It could take up to 5-10 minutes for me to look at this. Again, I appreciate your patience, thank-you.
2:23:33 PM
Customer
Hello when do you give permission to my sql
2:24:06 PM
Customer
solve my problem
2:24:23 PM
XXX
I have just said that I'm looking into this now. It could take up to 5-10 minutes for me to look at this. Again, I appreciate your patience, thank-you.
2:24:41 PM
Customer
Ok
[8/16/2013 10:10:26 AM] Akbar Siliconinfo: chat permissions only vps server problems not shared hosting plans our problem shared hosting so we must contact to phone numbers or email
When I access your Plesk control panel ... I navigate to the "Database" section. I do not see that you have any MySQL Database's setup.
2:32:20 PM
Customer
this problem from shared hosting
2:33:08 PM
XXX
This chat is reserved for troubleshooting issues related directly to your Virtual or Dedicated server. If you would like assistance with other products or services, not directly related to your server specifically, you may contact our general support department. They are reachable by phone at >> XXX<< . You may also contact them via email at >> XXX<< . Is there anything else, directly related to your server I may assist you with today?
2:33:34 PM
Customer
what happend
2:34:40 PM
XXX
May I assist you with anything else today?
2:34:49 PM
Customer
how to get backup my database from shared hosting
2:35:17 PM
Customer
it shows status pending
2:35:28 PM
Customer
did not access my mysql database
2:35:51 PM
XXX
This chat is reserved for troubleshooting issues related directly to your Virtual or Dedicated server. If you would like assistance with other products or services, not directly related to your server specifically, you may contact our general support department. They are reachable by phone at >> XXX<< . You may also contact them via email at >> XXX<< . Is there anything else, directly related to your server I may assist you with today?
2:36:14 PM
Customer
already i purchsed vps server
2:36:22 PM
XXX
You need to contact our general support department. They are reachable by phone at>> XXX <<. You may also contact them via email at>> XXX<<
2:39:06 PM
XXX
You may also review: http://support.XXX
[8/16/2013 10:38:12 AM] Somerco: Ok. He explained you need to call the phone number XXX and that they only work with VPS and Dedicated servers on this chat. You wrote you wanted: "how to get backup my database from shared hosting"
[8/16/2013 10:39:21 AM] Somerco: I think that is why he answered as he did Call the number he gave and ask them to assist.
[8/16/2013 11:43:44 AM] Somerco: I hope the answers XXX gave helped. The phone number you can call was XXX
[8/16/2013 11:43:57 AM] Somerco: Did it work better?
[8/16/2013 11:45:09 AM] Akbar Siliconinfo: main point why mysql db not access we have to export but NO FILES SHOWING
[8/16/2013 11:47:37 AM] Somerco: If I knew how to do it I would have helped you. If you need help you can try XXXs support.
[8/16/2013 11:47:54 AM] Somerco: But thank you for the info
[8/16/2013 11:49:19 AM] Akbar Siliconinfo: Please once contact that phone number what is correct solution for access
[8/16/2013 11:50:11 AM] Akbar Siliconinfo: some times shows add database some times pending what is game i dont understand
[8/16/2013 11:52:17 AM] Somerco: Have you called the phone number and asked for their help?
[8/16/2013 11:52:55 AM] Somerco: They can give better answers than I
[8/16/2013 11:53:17 AM] Akbar Siliconinfo: Ok
[8/16/2013 11:53:28 AM] *** Akbar Siliconinfo sent ADD DB.docx ***
[8/16/2013 12:09:10 PM] Somerco: I hope they will give you a solution at this support number.
[8/16/2013 12:10:21 PM] Akbar Siliconinfo: Sir i send email to customer support we r waiting for reply
[8/16/2013 12:15:42 PM] Somerco: Ok. The email answers can take up to 24 hours before they answer. I suggest you call instead. It goes faster. I just checked my email and Your Incident ID is: XXX Tell them this number.
[8/16/2013 12:17:15 PM] Somerco: It might help that you have sent an email already so they can check your question
[8/16/2013 7:33:01 PM] Somerco: XXX has answered. Below you find their answer.
[8/16/2013 7:33:13 PM] Somerco: Dear XXX,
Thank you for contacting Online Support. I understand you are having trouble making a backup of your MySQL database somerco in your hosting account for somerco.com. This issue has since been corrected, and you should be able to access your database like normal. Additionally, you may find a backup of this database in the directory XXX
If I misunderstood what you are requesting, please do not hesitate to reply to this email with clarification of your issue.
Regards,
XXX.
Online Support Team
[8/16/2013 7:34:03 PM] Somerco: I will be logged-in as much as possible
Part 4
[8/17/2013 8:12:30 AM] Somerco: Is XXX answer helping?
[8/17/2013 8:12:46 AM] Somerco: Anyway good morning
[8/17/2013 3:37:44 PM] Somerco: I do not know if you did something today on Saturday. But I saw you where logged-in. On Monday is the 20th and then we need to have fixed the problems.
[8/17/2013 3:43:28 PM] Somerco: There no new files in the file manger in the Plesk Panel. Can we make it?
[8/19/2013 1:26:44 AM] Somerco: Good morning. I hope you had a nice weekend.
[8/19/2013 1:29:35 AM] Somerco: XXX have sent their answer. I have pasted it in again.
[8/19/2013 1:30:41 AM] Somerco: Dear XXX,
Thank you for contacting Online Support. I understand you are having trouble making a backup of your MySQL database somerco in your hosting account for somerco.com. This issue has since been corrected, and you should be able to access your database like normal. Additionally, you may find a backup of this database in the directory XXX.
If I misunderstood what you are requesting, please do not hesitate to reply to this email with clarification of your issue.
Regards,
XXX P.
Online Support Team
I will be logged-in as much as possible
[8/19/2013 5:41:25 AM] Akbar Siliconinfo: Just wait let is check
[8/19/2013 5:41:55 AM] Somerco: OK
[8/19/2013 5:46:33 AM] Akbar Siliconinfo: ya got it mysql file downloading started
[8/19/2013 5:47:14 AM] Somerco: OK THE DOWNLOAD HAS STARTED
[8/19/2013 5:47:53 AM] Akbar Siliconinfo: Yes
[8/19/2013 5:48:46 AM] *** Akbar Siliconinfo sent mysql downloding.docx ***
[8/19/2013 11:16:24 AM] Somerco: is the upload on the vps done today an
[8/19/2013 11:18:01 AM] Akbar Siliconinfo: still download large database filezilla some times downloading fails once we got database back then all files tranfer to vps
[8/19/2013 2:10:30 PM] Somerco: Do not know if you still at work but i hope the download was completed so the can get up on the VPS
[8/19/2013 2:11:17 PM] Somerco: ... so the website can can get up on the VPS
[8/20/2013 2:12:35 AM] Somerco: Good morning
[8/20/2013 2:14:02 AM] Somerco: Lets get the webite up. I hope the download was completed so that the files can be uploaded on the VPS today.
[8/21/2013 5:17:12 AM] Somerco: God morning. Rupesh explained it was holiday yesterday. I hope you had it nice.
[8/21/2013 5:19:37 AM] Somerco: I hope it will go easy to upload the files on the VPS. I asked XXX to extend the time limit.
[8/21/2013 5:21:11 AM] Somerco: You can work after the 20th since the time limit was extended. There should not be any problem.
[8/21/2013 5:30:03 AM] Akbar Siliconinfo: HI sir goodmorning filezilla not supported large mysql file i am using putty server we have second option from XXX today working on both
[8/21/2013 8:34:44 AM] Somerco: Can you tell me how it has gone before you go home today?
[8/21/2013 9:20:42 AM] Akbar Siliconinfo: 7:00
[8/21/2013 9:29:48 AM] Akbar Siliconinfo: i think zip file run successfull
[8/21/2013 9:29:56 AM] Akbar Siliconinfo: in db backup
[8/21/2013 10:37:46 AM] Akbar Siliconinfo: again not show tables in database check it once
[8/21/2013 1:46:49 PM] Somerco: How has it gone? Is it working better now
[8/21/2013 1:52:42 PM] Akbar Siliconinfo: this problem from XXX already they inform dead line 20 th but database back up disconnected in filezilla
[8/21/2013 2:03:10 PM] Somerco: AS i wrote before, I contacted XXX and the have extended the time limit beyond the 20th
[8/21/2013 2:03:50 PM] Somerco: The deadline is not the 2Oth anymore
[8/21/2013 2:05:38 PM] Somerco: Is there a problem with using filezilla? How are you using the putty server?
[8/21/2013 2:12:04 PM] Akbar Siliconinfo: i can experment one time on filezilla second time on putty. at a time we never download two proces
[8/21/2013 2:13:34 PM] Somerco: Does this mean that you have tried filezilla and the putty server?
[8/21/2013 2:15:21 PM] Somerco: Do you not have access to everything on XXX?
[8/21/2013 2:15:44 PM] Somerco: I am trying to understand where the problem is.
[8/21/2013 2:38:48 PM] Somerco: i am trying to understand your message
[8/21/2013 2:43:58 PM] Akbar Siliconinfo: problem from XXX already r u infom to XXX for extended but they r stop services on 20 th they r giving back up mysql file in our hosting . but our file size very large to XXX 4 times disconnectd
[8/21/2013 2:44:34 PM] Akbar Siliconinfo: today 4 times disconected
[8/21/2013 2:45:02 PM] Akbar Siliconinfo: No problem sir i will try diffently i download mysql file
[8/21/2013 2:45:35 PM] Somerco: How did you get up the site on the shared hosting?
[8/21/2013 2:50:35 PM] Akbar Siliconinfo: once contact to XXX they r removing all database tables please ask them export mysql file in to share hosting only 5 days
[8/21/2013 2:51:27 PM] Akbar Siliconinfo: why they r suddenly stop this services with out intimation
[8/21/2013 2:51:48 PM] Akbar Siliconinfo: i will mail to XXX
[8/21/2013 2:53:10 PM] Somerco: Do you want me to contact XXX and ask why they are removing all tables. And ask the to export mysql file into sharehsoting for 5 more days?
[8/21/2013 2:53:47 PM] Somerco: ...into shared hosting for 5 more days?
[8/21/2013 3:30:54 PM] Somerco: Perhaps this link help from XXX for how you use the Putty server to access your Linux dedicated or Virtual Private Server (VPS). http://support.XXX
[8/22/2013 5:26:32 AM] Somerco: Good morning! I have sent a ticket to XXX and asked them to help you. They have put on what they call their Advanced Technical Support Team. It is their most skilled technicians. If you want to call them already now the Incident ID: XXX
[8/22/2013 5:27:54 AM] Akbar Siliconinfo: Ok sir
[8/22/2013 5:28:57 AM] Somerco: This is what I wrote in the ticket to them: Hi,
my name is XXX. The company I have hired to get the website up on the VPS server has run into problems and they asked me to contact you. They have tried filezilla and putty server. The filesize is large and it has been disconneted 4 times today. If I understand him right he will try a different approach and download the mysql file. He want you to export the mysql into shared hosting for 5 working days.
There also seems to be a problem with removed database tables. Is this solution good?
Thank you!
XXX -owner of somerco.com
[8/22/2013 5:47:38 AM] Somerco: Is there anything you can do now or do you need to be in contact with this team?
[8/22/2013 5:49:18 AM] Akbar Siliconinfo: just wait i will contact to XXX customer care
[8/22/2013 5:51:03 AM] Somerco: When you call mention the Incident ID: XXX so they know they should get you in contact with this team
[8/22/2013 5:51:35 AM] Akbar Siliconinfo: Ok
[8/22/2013 6:13:55 AM] Somerco: I see that they wrote: You will be notified promptly upon resolution
[8/22/2013 6:14:32 AM] Somerco: We will get their feedback
[8/22/2013 12:24:19 PM] Somerco: I am still waiting for XXX's feedback
[8/22/2013 12:25:17 PM] Akbar Siliconinfo: ok
[8/22/2013 2:17:57 PM] Somerco: Did you call them? Otherwise, lets hope they give feedback soon.
[8/22/2013 2:18:40 PM] Akbar Siliconinfo: hi sir sql file successfull downloded but its very large just now
[8/22/2013 2:18:55 PM] Akbar Siliconinfo: its best news for us
[8/22/2013 2:19:09 PM] Akbar Siliconinfo: just we have to tranfer vps server
[8/22/2013 2:19:15 PM] Somerco: ok
[8/22/2013 2:20:35 PM] Akbar Siliconinfo: it takes 9 hours
[8/23/2013 5:25:17 AM] Somerco: Good morning!
[8/23/2013 5:49:21 AM] Somerco: Do you need assistant from XXX?
[8/23/2013 5:50:05 AM] Somerco: Do you need help from XXX?
[8/23/2013 6:00:07 AM] Akbar Siliconinfo: no sir everything fine just upload files proses is started once database uploaded 70% work success
[8/23/2013 6:00:20 AM] Akbar Siliconinfo: its very large
[8/23/2013 1:11:58 PM] Somerco: How has it gone?
[8/23/2013 1:13:09 PM] Akbar Siliconinfo: database export going on now 80% completed
[8/23/2013 5:01:56 PM] Somerco: Has it been completed?
[8/24/2013 4:52:35 AM] Somerco: Good morning
[8/24/2013 4:52:59 AM] Somerco: Dear J,
Thank you for contacting Server Support. In regards to your server, XXX:
You can back up and restore databases as often as you'd like.
Backing up a MySQL or MSSQL Database
You can back up MySQL and MSSQL databases from the Database section of the Hosting Control Panel.
This creates and stores your backups in a folder on your hosting account, XXX.
NOTE:If you encounter an error the first time you attempt to create a backup, you should make sure the directory XXX exists. This directory cannot be seen using the File Manager, as files with an underscore are hidden. However, using an FTP client you can select the option to show hidden files and directories.
To Back up a MySQL or MSSQL Database
Log in to your Account Manager.
Click Web Hosting.
Next to the hosting account you want to use, click Launch.
In the Databases section of the Hosting Control Panel, click the icon for the type of database you want to backup.
Click the Actions next to the database you would like to back up to open its edit features.
Click Back Up.
Click OK to backup your database.
NOTE: When you create a backup file using the Hosting Control Panel, our system names the file using the name of the existing database. While you cannot define a filename during the backup process, you can rename a file once the process is complete.
You can check on the status of your backup from the Database Information screen.
NOTE: If a database backup fails, click the option to Re-try the backup.
Please contact us if you have any further issues.
Regards,
XXX
Server Support
[8/24/2013 5:07:58 AM] Akbar Siliconinfo: connection is disconected sometimes mostly today finish our database work
[8/24/2013 5:08:58 AM] Akbar Siliconinfo: back up is fine but import time connection disconected
[8/24/2013 5:13:10 AM] Somerco: Does XXX need to change anything?
[8/24/2013 10:37:16 AM] Somerco: Are there time to get the website up this weekend?
[8/24/2013 10:37:39 AM] Somerco: Today I mean
[8/24/2013 10:59:45 AM] Akbar Siliconinfo: database exported in vps it takes time it is disconnected i find out options
[8/25/2013 5:20:41 AM] Somerco: Sunday togay so I guess the work will be finished on Monady
[8/25/2013 5:20:56 AM] Somerco: ...on Monday.
[8/26/2013 5:12:37 AM] Somerco: Goo morning
[8/26/2013 5:14:24 AM] Somerco: iI am logged in from now
[8/26/2013 5:30:41 AM] Somerco: Do you need help from XXX?
[8/26/2013 7:14:26 AM] Somerco: How is it going?
[8/26/2013 7:15:33 AM] Akbar Siliconinfo: its going it is possible through dump proses normal import disconnected
[8/26/2013 7:16:39 AM] Somerco: Do you need help from XXX?
[8/26/2013 7:17:59 AM] Akbar Siliconinfo: Present No need to XXX help i will tell you evening because now proses going on what result it shows we will discuss evening
[8/26/2013 11:11:12 AM] Somerco: i will be waiting for the report
[8/26/2013 1:17:27 PM] Somerco: How has it gone today?
[8/26/2013 1:20:47 PM] Akbar Siliconinfo: No sir this is also disconnected some times. we have to contact XXX .i will mail to XXX what they give good advises
[8/26/2013 1:21:15 PM] Akbar Siliconinfo: over all 4 gd data
[8/26/2013 1:22:00 PM] Akbar Siliconinfo: only mysql dump proses also fails
[8/26/2013 1:22:30 PM] Somerco: Why not call them?
[8/26/2013 1:23:15 PM] Somerco: An email can take 24h before they answer
[8/26/2013 1:24:01 PM] Akbar Siliconinfo: Ok i will try
[8/26/2013 1:30:02 PM] Somerco: How did you get the site up on the shared hosting
[8/26/2013 1:30:25 PM] Somerco: Can you not use the same method?
[8/26/2013 2:17:37 PM] Somerco: I hope XXX could help?
[8/26/2013 2:18:48 PM] Akbar Siliconinfo: yes they r givin best advise
[8/26/2013 2:19:03 PM] Somerco: ok
[8/27/2013 2: 5:16:19 AM] Somerco: Good morning
[8/27/2013 5:17:45 AM] Somerco: Do you think the webite will be up today?
[8/27/2013 5:30:03 AM] Akbar Siliconinfo: i am waiting for reply from XXX they give best solution for import database please try to understand
[8/27/2013 5:42:17 AM] Somerco: How are you going to get XXXs answer?
[8/27/2013 5:48:23 AM] Somerco: When you send an email to support you get a confirmation to my email address. I do not have any new email from them. So once again how are you foing to get an answer from XXX?
[8/27/2013 5:49:13 AM] Akbar Siliconinfo: Just wait sir
[8/27/2013 7:28:09 AM] Akbar Siliconinfo: database successfull just tranfer files to root folder
[8/27/2013 3:35:06 PM] Akbar Siliconinfo: Hi sir all files are uploaded we r waiting for XXX reply
Akbar Siliconinfo
[8/28/2013 5:03:50 AM] Somerco: Good morning
[8/28/2013 5:30:38 AM] Somerco: Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.
This is your Incident ID: XXX
[8/28/2013 5:31:38 AM] Somerco: Why not call them instead?
[8/28/2013 5:32:02 AM] Somerco: It goes quicker.
[8/28/2013 5:35:08 AM] Somerco: What is the ticket about?
[8/28/2013 10:55:45 AM] Somerco: Hi have you called XXX?
[8/28/2013 10:56:48 AM] Somerco: I believe it has gone 15h since you sent the email. I have checked and there is not an answer yet?
[8/28/2013 10:57:06 AM] Somerco: It always goes quicker to call.
[8/28/2013 10:57:31 AM] Akbar Siliconinfo: ok i can
[8/28/2013 11:04:06 AM] Somerco: Good! You have your incident ID.
[8/28/2013 11:04:19 AM] Somerco: It is worth a try
[8/28/2013 3:07:09 PM] Somerco: How has it gone today?
[8/28/2013 3:07:59 PM] Akbar Siliconinfo: i contact XXX they said ubdate new dns it takes time
[8/28/2013 3:10:22 PM] Somerco: Do there need to be an update of new dns?
[8/28/2013 3:10:35 PM] Somerco: Do I understand you correctly?
[8/28/2013 3:12:12 PM] Akbar Siliconinfo: No i can do tomorrow
[8/28/2013 3:13:26 PM] Somerco: Do you mean that you can start to continue the uplod of the files tomorrow?
[8/28/2013 3:13:47 PM] Somerco: Or are you going to contact them again tomorrow?
[8/28/2013 3:14:17 PM] Akbar Siliconinfo: no sir already all files uploaded just we can ubdate vps ip address
[8/28/2013 3:14:48 PM] Akbar Siliconinfo: because it shows old dns on all browsers
Akbar Siliconinfo
[8/29/2013 5:52:22 AM] Somerco: good morning
[8/29/2013 5:57:53 AM] Somerco: Did you call XXX about the dns?
[8/29/2013 6:00:58 AM] Akbar Siliconinfo: No chat already chat facility there i contact on chat
[8/29/2013 6:04:14 AM] Somerco: So they where given the permission to access the server as a root user?
[8/29/2013 6:05:47 AM] Akbar Siliconinfo: they r not access just we can update vps ip
[8/29/2013 6:08:28 AM] Somerco: Dear XXX,
Thank you for contacting Server Concierge. In regards to your server, XXX:
In order to troubleshoot the issue, we will need to log onto your server. Please reply with a statement that we may access your server as the root user. Please do not include your password via email.
Please contact us if you have any further issues.
Regards,
XXX H.
Server Support
[8/29/2013 6:09:18 AM] Somerco: I emailed them and gave the permission.
[8/29/2013 6:10:19 AM] Somerco: JUst recently
[8/29/2013 6:10:46 AM] Akbar Siliconinfo: Ok thank u sir diffently we get positive responce from XXX
[8/29/2013 6:11:27 AM] Akbar Siliconinfo: i hope that today or tomorrow our site on live
[8/29/2013 7:21:14 AM] Somerco: When you chatted with XXX did you explain the problem with ubdate vps ip address because it shows old dns on all browsers
[8/29/2013 7:22:27 AM] Akbar Siliconinfo: last night
[8/29/2013 7:23:28 AM] Somerco: I asked them to look at the ticket
[8/29/2013 7:24:00 AM] Somerco: Okay it looks like your domain name is not pointing to your new server. You would need to update the ip address to your new server ip.
[8/29/2013 7:24:43 AM] Somerco:
DNS changes can take up to 48 hours.
7:08:31 AM
XXX
but this article goes over how to update the a records
7:08:43 AM
XXX
http://support.XXX
[8/29/2013 7:25:36 AM] Akbar Siliconinfo: Ok
[8/29/2013 7:26:22 AM] Somerco: I do not know if you already was given this info
[8/29/2013 7:27:02 AM] Somerco: But perhaps this helps
[8/29/2013 7:28:13 AM] Akbar Siliconinfo: yes it is correct proces once this step completed then we get best results
[8/29/2013 7:30:24 AM] Somerco: Instead of waiting for them to answer the email I just chatted with them. Goes faster
[8/29/2013 7:30:53 AM] Somerco: It goes faster
[8/29/2013 7:36:44 AM] Somerco: Did you start to update the a records?
[8/29/2013 7:37:09 AM] Akbar Siliconinfo: yes
[8/29/2013 7:37:17 AM] Akbar Siliconinfo: proces is going on
Part 5
[8/30/2013 5:30:43 AM] Somerco: good morning
[8/30/2013 5:31:14 AM] Akbar Siliconinfo: Hi sir goodmorning just we can configuration vps
[8/30/2013 5:31:24 AM] Akbar Siliconinfo: almost vps update
[8/30/2013 5:31:39 AM] Akbar Siliconinfo: completed
[8/31/2013 5:04:06 AM] Somerco: Good morning
[8/31/2013 5:04:57 AM] Akbar Siliconinfo: Hi sir goodmorning Configration 70% completed
[8/31/2013 5:05:10 AM] Akbar Siliconinfo: to day almost completed
[9/03/2013 10:49:46 AM] Somerco: Hi! I have been out of UK for two days. The site is completly down. Can you give an update of what is going on?
[9/03/2013 10:50:18 AM] Akbar Siliconinfo: i uploaded again some files mission this proces is going on
[9/03/2013 10:50:47 AM] Akbar Siliconinfo: some files missing
[9/03/2013 10:52:17 AM] Somerco: What files are these? Is it a problem with the files? Or is some files missing?
[9/03/2013 10:54:12 AM] Akbar Siliconinfo: last time disconnected so some files missiing i removing old files then i upload all files again i have all dumb drupal files
[9/03/2013 10:54:37 AM] Akbar Siliconinfo: after completed i will ping you
[9/03/2013 10:55:12 AM] Somerco: ok
[9/04/2013 AM] Somerco: Can you give an update tomorrow. The site needs to get up. F
[9/05/2013 5: AM] Akbar Siliconinfo: all files successfully uploaded
[9/05/2013 6:50 AM] Akbar Siliconinfo: XXX not login once talk with XXX
[9/05/2013 6:50 AM] Akbar Siliconinfo: customer care or mail to XXX
[9/05/2013 6:50 AM] Akbar Siliconinfo: almost set up is ready
[9/05/2013 6:50 AM] Akbar Siliconinfo: just configuration
[9/05/2013 AM] Somerco: good morning
[9/05/2013 3:32 PM] Somerco: So the site will be up today
[9/05/2013 5:34 AM] Akbar Siliconinfo: hi sir goodmorning yes mostly everything fine just configuration to day completed I hope that to day diffently site is up
[9/05/2013 12:26 PM] Somerco: Will the site be up today
[9/05/2013 12:26 PM] Akbar Siliconinfo: mostly
[9/05/2013 12:27 PM] Somerco: I need to continue delete forumspammers
[9/05/2013 12:28 PM] Akbar Siliconinfo: Ok
[9/06/2013 5:34 AM] Somerco: Hi it is about a month you had access to the vps server and the old somerco.com is not up and functioning. If it is not up this week I consider it as stolen.
[9/06/2013 ] Akbar Siliconinfo: No
[9/07/2013 5:18 AM] Akbar Siliconinfo: sir drupal gargens using for forum posting for somerco projects don’t misunderstood other wise
[9/07/2013 5:39 AM] Somerco: Hi! When I visited drupalgardens and acquia I saw that you sign up an account at their site for a monthly sum.
[9/07/2013 5:39 AM] Somerco: So it is you who have an account here?
[9/07/2013 5:41 AM] Akbar Siliconinfo: it s my email sir i am using for somerco project
[9/07/2013 5:46 AM] Somerco: I asked you before,but did not get an answer from you. Do you have access to everything?
[9/07/2013 5:48 AM] Akbar Siliconinfo: mostly every thing fine i have to find where is wrong in vps i will tell you please give me time
[9/07/2013 5:52 AM] Somerco: The site has been off-line for two weeks . It needs to get up. Please tell me what the problem is with the VPS?
[9/07/2013 5:54 AM] Akbar Siliconinfo: i am working on vps i am also feel very sad i will tell you please let me check that one
[9/07/2013 5:57 AM] Somerco: The project at drupalgardens had similar features as mine, but not the same.
[9/07/2013 5:57 AM] Somerco: Do you know why there is a blog on the somerco project at drupalgardens?
[9/07/2013 5:59 AM] Akbar Siliconinfo: sharing with problems knowledge every thing it’s a nice site for drupal developers
[9/07/2013 5:59 AM] Akbar Siliconinfo: already i am working on that mostly experts sharing knowledge on the site
[9/07/2013 6:01 AM] Somerco: Do not understand what you meant. Do you know why there is a blog on this site?
[9/07/2013 6:01 AM] Somerco: …blog at the site on drupalgardens?
[9/07/2013 6:01 AM] Somerco: Hello
[9/07/2013 6:18 AM] Somerco: Are you building a similar site as my somerco.com site at drupalgardens?
[9/07/2013 6:32 AM] Somerco: You have to understand it is odd when you answer some of my questions, but others you do not answer. I believe my questions are relevant.
[9/07/2013 6:49 AM] Somerco: I asked you to get the files up on the VPS and it has been there for about a month. You manged to get the site up on the Ultimate shared hosting in a few days even if the access to the pdfs’ images and videos did not work. Is it that different to get the site up on the VPS compared to the shared hosting?
[9/07/2013 7:00 AM] Somerco: Do you need access to the somerco project at drupalgardens? If do not contact them they will terminate the account. I think it will be already tonight US time.
[9/08/2013 7:24 AM] Somerco: I have asked Acquia to not terminate the account
[9/08/2013 7:24 AM] Somerco: And instead wait for your answers to me or them.
[9/09/2013 6:02 AM] Akbar Siliconinfo: we require only configuration file
[9/09/2013 6:02 AM] Akbar Siliconinfo: i think to day r tomorrow our site is up
[9/09/2013 6:02 AM] Akbar Siliconinfo: no need to rebuild somerco site
[9/09/2013 6:02 AM] Akbar Siliconinfo: we have already db and files back up
[9/09/2013 6:02 AM] Akbar Siliconinfo: it is large files that is main problem try to understood
[9/09/2013 6:02 AM] Akbar Siliconinfo: once configuration setup is ready then somerco success
[9/09/2013 6:02 AM] Akbar Siliconinfo: these all very critical issues in drupal
[9/09/2013 6:08 AM] Somerco: Is the configuration file at drupalgardens?
[9/09/2013 6:08 AM] Akbar Siliconinfo: NO just two moths back i register on that don’t think drupal gardens
[9/09/2013 6:12 AM] Somerco: There where a site that had similar features as mine. I seen the post in one of the forums.
[9/09/2013 6:12 AM] Somerco: What is the site for?
[9/09/2013 6:15 AM] Akbar Siliconinfo: just configuration work is going on
[9/09/2013 6:17 AM] Somerco: Is it correct that you do not need access to the project at drupalgardens? Yes OR No
[9/09/2013 6:17 AM] Akbar Siliconinfo: No
[9/09/2013 6:20 AM] Somerco: Is it that different to get the files up on the shared hosting compared to the VPS?
[9/09/2013 6:20 AM] Somerco: I will be back in half an hour
[9/09/2013 6:22 AM] Akbar Siliconinfo: Ok sir
[9/09/2013 1:40 PM] Akbar Siliconinfo: XXX=servername
[9/09/2013 1:40 PM] Akbar Siliconinfo: Value Virtual Private Hosting Linux
[9/09/2013 1:40 PM] Akbar Siliconinfo: Expires 10/07/2013 sir renewal our vps
[9/09/2013 1:40 PM] Akbar Siliconinfo: sorry small mistake
[9/09/2013 1:40 PM] Akbar Siliconinfo: no need renewal
[9/11/2013 4:53 AM] Somerco: I am logged-in.
[9/12/2013 5:28 AM] Somerco: Good morning
[9/12/2013 5:28 AM] Somerco: I am logged-in
[9/12/2013 5:31 AM] Akbar Siliconinfo: hi sir goodmorning
[9/13/2013 5:18 AM] Somerco: Good morning
[9/13/2013 5:31 AM] Akbar Siliconinfo: Hi sir goodmorning
[9/13/2013 5:31 AM] Somerco: It says site under construction on the url.
[9/13/2013 6:20 AM] Somerco: Also emails sent to my somerco.com do not go through
[9/13/2013 6:22 AM] Akbar Siliconinfo: Ok
[9/13/2013 6:22 AM] Somerco: …somerco.com email addresses do not get through
[9/13/2013 6:22 AM] Somerco: I will ask XXX to fix the emails later. It is done in a less than a minute
[9/13/2013 6:22 AM] Somerco: However, I do need the site to be up.
[9/13/2013 6:22 AM] Somerco: So?
[9/13/2013 6:29 AM] Akbar Siliconinfo: it is under process becool site coming soon some problem from db we collect all data
sorry for inconvinence
[9/13/2013 10:32 AM] Akbar Siliconinfo: Hello site is up
[9/13/2013 2:37 PM] Akbar Siliconinfo: The http://somerco.comsite is live and working now
To see the menulink , we need to login the site
Site Link – http://somerco.com
http://somerco.com/user/login
login details are as follows:-
username: XXX
password: XXX
The videos are also working.
http://somerco.com/file/92011
http://somerco.com/files?page=1
[9/14/2013 5:54 AM] Somerco: Good morning
[9/14/2013 5:55 AM] Akbar Siliconinfo: hi sir goodmorning
[9/14/2013 5:56 AM] Somerco: When I look I only see home and groups in the menubar and it says access denied on the home page.
[9/14/2013 5:56 AM] Somerco: I will wait and see if it changes
[9/14/2013 5:57 AM] Akbar Siliconinfo: ok
[9/14/2013 4:45 PM] Somerco: I have the same view when I look at the site now. There are no groups left
[9/14/2013 4:45 PM] Somerco: I have not logged-in yet. Are the members gone to?
[9/14/2013 4:45 PM] Somerco: I do not know if it look different for you in India.
[9/14/2013 4:45 PM] Somerco: Could it take time before everything is in placecontinue before everything Is it called propogate?
[9/14/2013 4:45 PM] Somerco: Is it called propagate?
[9/16/2013 5:16 AM] Somerco: good morning
[9/16/2013 5:16 AM] Somerco: When you are not logged-in it says … access denied on the homepage.
[9/16/2013 5:16 AM] Somerco: When you are logged-in the pages looks the same.
[9/16/2013 5:24 AM] Akbar Siliconinfo: I understand let me check back
[9/16/2013 5:25 AM] There are no access to the old files as you had before the transfer
[9/16/2013 5:25 AM] If you click back a few pages and click on an image file you understand
[9/16/2013 5:57 AM] Somerco: The forumspammers have started to register again after the site went live again. To implement the recaptcha I gave the keys to a few weeks back could help
[9/16/2013 5:58 AM] Akbar Siliconinfo: present no need that one let me check pages
[9/17/2013 1:23 AM] Somerco: Hi! I do not understand what you mean by…present no need
[9/17/2013 1:23 AM] Somerco: Do you mean that there are no need to implement the recaptcha?
[9/17/2013 1:23 AM] Somerco: Since the forumspammers still are registering why would you not start with implementing the recaptcha where you register as a member in order to stop them from doing this?
[9/17/2013 1:23 AM] Somerco: It could be that a botscout [spambot is what I meant] is registering the forumspammers
[9/17/2013 5:53 AM] Or it could even be that several botscouts [spambot is what I meant] that are registering the forumspammers
[9/19/2013 10:24 AM] Akbar Siliconinfo: ok
[9/19/2013 10:26 AM] Somerco: Hi. I am back from Brussels
[9/19/2013 10:29 AM] Akbar Siliconinfo: we can finish captcha work that one
[9/19/2013 10:33 AM] Somerco: I see that the site looks normal when you log-in. When you are logged-out you only see home and groups in the menubar. When you are logged-out there are no groups
[9/19/2013 10:34 AM] Akbar Siliconinfo: k
[9/19/2013 10:34 AM] Somerco: Why can I see everything when I am logged in but not when I am logged.?
[9/19/2013 10:36 AM] Akbar Siliconinfo: let me check
[9/19/2013 10:36 AM] Somerco: recaptcha would stop the forumspammers. You have
[9/19/2013 10:36 AM] Akbar Siliconinfo:yes sir already you send two recapcha code
[9/19/2013 10:37 AM] Somerco: Check back and you find the keys
[9/19/2013 10:39 AM] Somerco:I think both keys the private and public should be implemented where you register as a member
[9/20/2013 2:51 AM] Somerco:Do you need the ultimate shared hosting to anything? Yes OR No
[9/21/2013 Pending] Somerco:Hi