Standard Video Player option not available as a Brightcove field format - conflict with other modules [#2108827]

See attached screenshots for clarification.

The first screenshot is from a vanilla install of Drupal with a Brightcove Field. Here you can see there is an option for Standard Video Player. When I select this, I can see the video that I select with this field.

The second screenshot shows my production site. Here I am only given two options, and neither are to display a video player. Drupal renders an empty div where the video should be.

Is there a conflict going on with another module? Or something else?

Cheers

Comment	File	Size	Author
	Screen Shot 2013-10-10 at 5.16.22 PM (2).png	36.73 KB	jaydee1818
	Screen Shot 2013-10-10 at 5.16.26 PM.png	28.66 KB	jaydee1818

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Comments

Comment #1

k.dani CreditAttribution: k.dani commented 11 October 2013 at 09:04

Status:

Active

» Postponed (maintainer needs more info)

Can you describe what kind of Drupal core and other modules you use on production site?
Can you please write about something your server environment where the production site is running?

Comment #2

jaydee1818 CreditAttribution: jaydee1818 commented 12 October 2013 at 08:37

Here's an extensive list of everything installed:

Base Drupal Installation:

Localized Drupal Distribution
https://drupal.org/project/l10n_install

Theme (subtheme of):

Bootstrap (7.x-2.2)
https://drupal.org/project/bootstrap

Modules (contrib):

Administration menu
https://drupal.org/project/admin_menu

Adminimal Administration Menu
https://drupal.org/project/adminimal_admin_menu

Backup and Migrate
https://drupal.org/project/backup_migrate

Better Exposed Filters
https://drupal.org/project/better_exposed_filters

Block Class
https://drupal.org/project/block_class

Boost
https://drupal.org/project/boost

Brightcove integration
https://drupal.org/project/brightcove

cURL HTTP Request
https://drupal.org/project/chr

CKEditor - WYSIWYG HTML editor
https://drupal.org/project/ckeditor

Conditional Fields
https://drupal.org/project/conditional_fields

Content Access
https://drupal.org/project/content_access

Context
https://drupal.org/project/context

Atlassian Crowd SSO
https://drupal.org/project/crowd

css3pie
https://drupal.org/project/css3pie

Chaos tool suite (ctools)
https://drupal.org/project/ctools

Date
https://drupal.org/project/date

Devel
https://drupal.org/project/devel

Display Suite
https://drupal.org/project/ds

Display Suite Bootstrap Layouts
https://drupal.org/project/ds_bootstrap_layouts

Entity API
https://drupal.org/project/entity

Cache Expiration
https://drupal.org/project/expire

Facet API
https://drupal.org/project/facetapi

Facet API Bonus
https://drupal.org/project/facetapi_bonus

Facet API Translation
https://drupal.org/project/facetapi_i18n

Frequently Asked Questions
https://drupal.org/project/faq

Fast 404
https://drupal.org/project/fast_404

Feedback
https://drupal.org/project/feedback

Field collection
https://drupal.org/project/field_collection

Field Formatter Class
https://drupal.org/project/field_formatter_class

Field Formatter CSS Class
https://drupal.org/project/field_formatter_css_class

Field formatter settings
https://drupal.org/project/field_formatter_settings

Font Awesome Icons
https://drupal.org/project/fontawesome

@font-your-face
https://drupal.org/project/fontyourface

Google Analytics
https://drupal.org/project/google_analytics

Internationalization
https://drupal.org/project/i18n

Translation Access
https://drupal.org/project/i18n_access

Internationalization Views
https://drupal.org/project/i18nviews

Image Class
https://drupal.org/project/image_class

Image Field Caption
https://drupal.org/project/image_field_caption

IMCE
https://drupal.org/project/imce

jQuery Update
https://drupal.org/project/jquery_update

Better Jump Menus
https://drupal.org/project/jump_menu

Language Switcher Dropdown
https://drupal.org/project/lang_dropdown

Language icons
https://drupal.org/project/languageicons

LESS CSS Preprocessor
https://drupal.org/project/less

Lexicon
https://drupal.org/project/lexicon

Libraries API
https://drupal.org/project/libraries

Link
https://drupal.org/project/link

Marketo Munchkin
https://drupal.org/project/marketo_munchkin

Multilingual Panels
https://drupal.org/project/mlpanels

Modernizr
https://drupal.org/project/modernizr

Module Filter
https://drupal.org/project/module_filter

Nodequeue
https://drupal.org/project/nodequeue

Options Element
https://drupal.org/project/options_element

Panels
https://drupal.org/project/panels

Panels Bootstrap Layouts
https://drupal.org/project/panels_bootstrap_layouts

Path Breadcrumbs
https://drupal.org/project/path_breadcrumbs

Pathauto
https://drupal.org/project/pathauto

Permissions Grid
https://drupal.org/project/permission_grid

Popup
https://drupal.org/project/popup

Printer, email and PDF versions
https://drupal.org/project/print

Quick Tabs
https://drupal.org/project/quicktabs

Quiz
https://drupal.org/project/quiz

References
https://drupal.org/project/references

Rules
https://drupal.org/project/rules

Schema
https://drupal.org/project/schema

Search API
https://drupal.org/project/search_api

Search API Database Search
https://drupal.org/project/search_api_db

Search configuration
https://drupal.org/project/search_config

Faceted Navigation for Search
https://drupal.org/project/search_facetapi

Search Log
https://drupal.org/project/search_log

Search 404
https://drupal.org/project/search404

Semantic Display Suite
https://drupal.org/project/semantic_ds

Speedy
https://drupal.org/project/speedy

Strongarm
https://drupal.org/project/strongarm

TableField
https://drupal.org/project/tablefield

Taxonomy Protect
https://drupal.org/project/taxonomy_protect

Timezone Detect
https://drupal.org/project/timezone_detect

Token
https://drupal.org/project/token

Top Searches
https://drupal.org/project/top_searches

Translation table
https://drupal.org/project/translation_table

Variable
https://drupal.org/project/variable

Video.js (HTML5 Video Player)
https://drupal.org/project/videojs

Viewfield
https://drupal.org/project/viewfield

Views
https://drupal.org/project/views

Views Bootstrap
https://drupal.org/project/views_bootstrap

Views Conditional
https://drupal.org/project/views_conditional

Views content cache
https://drupal.org/project/views_content_cache

Webform
https://drupal.org/project/webform

Webform Localization
https://drupal.org/project/webform_localization

Plus 4 custom modules that:
1. Ensures nodes of the current language are returned in search
2. Allows users to log in via our company's API
3. Generates a PDF certificate for users that complete a quiz
4. Exposes an iFrame to display Salesforce content

Comment #3

jaydee1818 CreditAttribution: jaydee1818 commented 12 October 2013 at 11:11

I've done a bit of investigation and had a look at brightcove/brightcove_field/brightcove_field.module on line 397:

function brightcove_field_field_formatter_info() {
  $formatters = array();

  $formatters['default'] = array(
    'label' => t('Standard video player'),
    'field types' => array('brightcove_field'),
    'settings' => array(
      'width' => BRIGHTCOVE_DEFAULT_VIDEO_WIDTH,
      'height' => BRIGHTCOVE_DEFAULT_VIDEO_HEIGHT,
    ),
  );

It seems that if I change

$formatters['default']

$formatters['brightcove_default']

and then change all references to match, things work as expected. I'm unable to say what is causing the problem, but this change seems to avoid the problem.

Comment #4

k.dani CreditAttribution: k.dani commented 15 October 2013 at 12:04

Thanks for the detailed answer. I don't think we should change this parameter, because it works with a clear Drupal install, as you wrote. It must be some conflicts between Brightcove Field and some of the other modules you specified which has to be investigated. Which PHP version do you have on the production server?