By DrDaveCF on

I have used Drupal 6 for several years. Just this past week I have had many users inform me that they are getting a 404 error. Trouble shooting indicated that this problem is occurring all of a sudden with the logging in using www.domain.com instead of domain.com.
How can I fix this and why is this all of a sudden an issue. Host provider is Godaddy.
Thanks in advance.

⋅ Categories: Drupal 6.x

Comments

Jaypan’s picture

Jaypan commented

You should contact godaddy regarding this.

DrDaveCF’s picture

DrDaveCF commented

Godaddy is denying any issues but did claim they changed something in my settings.php file. I am not seeing that. Just wondering what that could be.

Jaypan’s picture

Jaypan commented

If they changed something, ask them what they changed, and why they changed it. Tell them to change it back.

WorldFallz’s picture

WorldFallz commented

but did claim they changed something in my settings.php file

without getting prior approval from you or even documenting what they did without your permission after the fact? really?

if it were me, I'd get a new host asap-- completely unacceptable.

JamesOakley’s picture

JamesOakley
he/him/his
Primary language English
Location Kent, UK
commented

It's also a good opportunity for you to check how often you're taking backups of your site (files and database) and where you store them. (When? As frequently as you don't mind losing your work if things go totally wrong. Where? Not within your hosting account is best, in case you need access to your backups when your hosting account is down).

Maybe your backup strategy is fine.

I agree with Jay's comment that you should ask GoDaddy what they changed and ask them to revert whatever they changed.

However if you have a backup, you can also put your settings.php file back yourself. (You probably don't need a recent backup for this - it's one of the files that changes less often). Just remember that Drupal marks settings.php as read-only, so you may need to go into GoDaddy's file manager and make it writeable again before you can overwrite it with a backed up copy.

I'd still ask GoDaddy to put it back, though, even if you have your own backup.

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