There is a UI disconnect between selecting Customer Provided Package and configuring the package dimensions.

In looking at the debug XML data I can see that what it is doing is using the product dimensions in the shipping quote.

In my store's case we have very small items that allow for many of them to be sent in 1 box.

I have set the max number of items per box ( 100 ) and the product dimensions ( 1" x 1" x 2" ).

This ends up trying to estimate item ( weight * qty ) in a 1" x 1" x 2" box, thus throwing off the estimate be several dollars.

It would seem to me that this could be solved by clarifying the UI and indicating Shipping Dimensions instead of Product Dimensions.

Ideally we would be able to define our own package sizes within the UPS service, further defining "Customer Supplied Package Size"

Comments

TR’s picture

Category: Bug report » Feature request
Status: Active » Closed (duplicate)
Issue tags: -ups shipping