Hi all,

Using the latest recommended release of the module, it's failing to let users unsubscribe. I've added both the block and the newsletter subscriptions tab to the user account and clicking on the checkbox and pressing submit simply refreshes the page and the checkbox for a particular list continues to be ticked. I've checked back at the mailchimp list admin and the user is still not unsubscribed. Removing the user manually via mailchimp and then clearing the cache finally shows the user as unsubscribed to a list.

Any help would be very much appreciated!

welly

Comments

welly’s picture

welly CreditAttribution: welly commented

An update - I've just discovered that when I try and resubscribe a user that was manually removed, the user cannot resubscribe via the block or newsletter subscriptions user tab.

BabaYaga64’s picture

BabaYaga64 CreditAttribution: BabaYaga64 at ThinkShout, Drupal Association commented
Status: Active » Needs review

I was not able to reproduce this issue in MailChimp 7.x-2.x. I unsubscribed two authenticated users from two different lists in their user profile pages, by unchecking the newsletters they were subscribed to. I was then able to add the users back to these lists. I'm not sure what the cause of the issue is at this time. Have you tried running Cron manually and then clearing the cache to see if this makes a difference?

BabaYaga64’s picture

BabaYaga64 CreditAttribution: BabaYaga64 at ThinkShout, Drupal Association commented
Status: Needs review » Postponed (maintainer needs more info)
amytswan’s picture

amytswan CreditAttribution: amytswan at ThinkShout commented
Status: Postponed (maintainer needs more info) » Closed (won't fix)

“And now our watch [for support of the 7.x-2.x version of the MailChimp module] has ended…” With the approaching deprecation of MailChimp’s API version 2.0, I’m sad to say we too must turn the page. This branch will become unsupported in early October and officially deprecated by the end of this year (2016).

Fret not! The 7.x-4.x and 8.x versions come highly recommended. Both are using Mailchimp’s new API 3.0 and are being actively maintained. If you find this issue still exists on either the 7.x-4.x or 8.x branches, let us know by opening a new ticket. “What is dead may never die, but rises again, harder and stronger!”