support_timer 6.x-1.5

Bug fixes
New features

All future development effort will focus on an 8.x version of the Support module with a complete new architecture. This release pulls in all changes that we had in our internal branch but hadn't gotten around to pushing upstream (sorry).

IT IS RECOMMENDED YOU TEST CAREFULLY BEFORE DEPLOYING TO PRODUCTION!

New features:

support_timer 7.x-1.0-beta1

In addition to the Drupal 7 porting effort, this release contains all changes from the 6.x-1.x branch up to September 20, 2011.

This release goes with the 7.x-1.0-beta1 release of support.module.

Changes since 6.x-1.x:
September 20, 2011
- Fixing warnings in the client timer report.
- Tagged 7.x-1.0-beta1.

September 14, 2011
- Pushing a huge 7.x update.
- Removed support_plan module (it has been renamed to support_pm and is now
part of the main support project).

support_timer 6.x-1.3

New features
Bug fixes
Insecure

You should upgrade to the 6.x-1.3 version of the support_timer at the same time that you upgrade to the 6.x-1.5 release of the support module. Most enhancements are to billing.Fix invoices for sub-clients to use proper billing rate.

Note: The support_plan module has been removed, and is now part of the core support module, renamed to support_pm (project management).

New features:

Bug fixes:

  • Remove a spurious user_load() call that generates warnings.
  • Fixed theme issue that was causing spurious empty table cells to be output on the support plan edit page.
  • Juggle around check_plain() calls in support_rates to follow best security practice.
  • Remove limit query to ensure all users show up for all clients

support_timer 6.x-1.2

New features
Bug fixes
Insecure

Bug fixes and improved reporting/invoicing. Timer fields can be set through email with support_mailcmd integration. Added two new modules: support_rates and support_pan, allowing for billing and planning user's time.

(Note, 6.x-1.1 had a brown-bag release error, hence quickly releasing 1.2 to fix.)

support_timer 6.x-1.1

New features
Bug fixes
Insecure

Bug fixes and improved reporting/invoicing. Timer fields can be set through email with support_mailcmd integration. Added two new modules: support_rates and support_pan, allowing for billing and planning user's time.

support_timer 6.x-1.0

New features
Bug fixes
Insecure

Initial release of the Support Timer module. Provides a javascript-based timer for tracking how long users are working on support tickets. Also provides administrative reports.

This module is sponsored by Tag1 Consulting, Inc.

support_timer 6.x-1.0-beta1

New features
Insecure

Initial beta release, provides a simple javascript powered timer tracking how long it takes to create and update tickets. Allows manual over ride and editing.

Does not yet provide any reporting or any useful way to use the tracked times.

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