Case Tracker failing to keep parameter from comment sent from mailcomment

Issue Summary

Hi,

I tried to set mailcomment to be able to reply to case tracker comments directly from my inbox. It works great for the blog comments, however I get some errors coming from the case tracker.

Then the comment reset all the parameter of the case (status, priority, project, assignment, etc.)

If I edit the comment, and save it without changing anything, everything fall back in place.

My understanding of this problem is that CT is expecting to get information regarding the case parameter in the mail comment. I tried to read the CT documentation without finding anything regarding this.

So my question his, is there a command I could use to tell CT to keep previous setting ? How those setting works, what are the command ? Is there some documentation somewhere about it ? Could I set them to mailhandler default command ? Is there anyway to bypass those setting ?

I attached a screenshot of the case and the comment, with the error and the modification done by the comment to the CT status.
https://community.openatrium.com/sites/community.openatrium.com/files/at...
Please take in consideration that I am just a end user without any programming knowledge. I am fairly familiar with the AO differents GUI interface, but that's about it.

Thanks in advance.

Philippe

(xpost from https://community.openatrium.com/issues/node/3257 )