Case Tracker

jmiccolis - February 21, 2006 - 19:55

Case Tracker enables teams to track outstanding cases which need resolution. This module was inspired by the issue handling in project module, but unlike Project module, which is specific to software development, Case Tracker was designed to be a generic issue tracker.

Case Tracker is usable right out of the box as a basic ticketing system, it's default UI is minimal but feature complete. The module was designed to be extended by programmers and site builders to meet complex needs, and so tries to avoid making too many assumptions about all the ways it can be used.

Drupal 6

Development for Drupal 6 is active and we're working toward a release. Check out the DRUPAL-6--1 branch and post your patches!

Drupal 5

Case Tracker for Drupal 5.x is supported, but no new features are being accepted.

Drupal 4.7

Case Tracker for Drupal 4.7.x should be considered deprecated.

Comparable projects

There are other case management modules for Drupal which are designed for particular use cases. These include:

  • Project - what Drupal.org uses, integrates with CVS and SVN
  • Support - a helpdesk specific ticketing system.
  • CCKase tracker - an experimental branch of Case Tracker using CCK.

Releases

Official releasesDateSizeLinksStatus
6.x-1.0-beta12009-Apr-0237.08 KBRecommended for 6.xThis is currently the recommended release for 6.x.
5.x-1.32009-Apr-0241.91 KBRecommended for 5.xThis is currently the recommended release for 5.x.
4.7.x-1.02006-Dec-1934.42 KBRecommended for 4.7.xThis is currently the recommended release for 4.7.x.
Development snapshotsDateSizeLinksStatus
6.x-1.x-dev2009-Jun-1338.1 KBDevelopment snapshotDevelopment snapshots are automatically regenerated and their contents can frequently change, so they are not recommended for production use.


 
 

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