Does Support Ticketing System work with OG? [#1184322]

My goal is use drupal 7, Organic Group and Support Ticketing System.
Create few private groups, and each private group use support ticketing system. Each group members can views all the tickets within their private group but can't view other private groups ticket post.

I use to do the follow with Drupal 6, Organic Group and Comment driven to achieve above requirement but i wish to upgrade to drupal 7 and comment driven isn't port to drupal 7. I hoping Support Ticketing System can do that.

Any help how to do it?

Comments

Comment #1

ben_m commented 14 June 2011 at 16:11

I was working on a module to handle this kind of thing back in November for drupal 6..

http://drupal.org/node/556428

unfortunately i've not had time to finish this off due to having to write a separate module to import all our existing tickets with comments and states etc over to the new site, - both modules are 90% finished but it's just a case of finding the time between jobs to spend doing this - as it's for an internal system it's been the very lowest priority - but need to get it done in the next couple of months!

the basis of the module is in the thread linked above - so check the code out and see if it will do what you require - it's drupal 6 code but shouldn't be too hard to port to 7

Comment #2

astanley86 commented 18 June 2011 at 05:29

subscribing

Comment #3

nuez

Dutch

Madrid, Spain

commented 18 June 2011 at 11:43

I had the same issue too. A workaround for me was to create a role for every 'client', it has no permissions except for the 'Access your client tickets. That way members of the same client (employees of a company e.g.) can access their own tickets at yoursite/support/client, but cannot access other clients tickets.

Comment #4

spacereactor commented 1 July 2011 at 10:44

#3 the problem with this workaround is that you can't subscribe other users to notifications AND assign tickets to any user unless you want them to know every users that exist in your drupal database. The workaround show all users in the dropdown list if enable "Can subscribe other users to notifications" and "Can assign tickets to any user"

Is there a patch to limited the users within the roles type?