Thanks very much for this useful module.

While recognizing there are many different use cases for the support module I am opening this issue to illustrate a specific use and for those interested.

In some cases the name "clients" may not be most suitable and another name may be better.

We are using the support module with organic groups and since the feature integrating them is working even better this is great. Using support module with Organic groups.

In our case organic groups provides the separation needed for "clients" and we find it is better to change the name used in the support module from client(s) to desk(s).

Here is a patch applied to the 2011-08-15 dev version for anyone interested.

CommentFileSizeAuthor
#5 1262544-4-support_ui_rename_as_desks.patch28.48 KBizmeez
#4 1262544-3-support_ui_rename_as_desks.patch27.9 KBizmeez
support_ui_rename_as_desks.patch6.71 KBizmeez

Comments

burkeker’s picture

burkeker commented

Using "client" causes difficulties when I need to communicate internally about our "real" clients. So I think this change, even is just a naming convention, is most welcome. Thanks!

jeremy’s picture

jeremy commented
Status: Active » Closed (won't fix)

In 7.x-2.x my intention is to make "clients" an admin-defined entity type, so the name will be configurable. The same will be done for "tickets". Simply renaming "clients" to "desks" will not be merged into the 6.x branch. (In my workflow, the support module "clients" are indeed our real clients -- that's how this initial naming was selected fwiw.)

There is another issue with a patch you may want to look at which makes "clients" configurable, though I'm leaning away from merging it as well -- I hope to at least test it a bit after 6.x-1.5 is released and then will update that ticket with my thoughts. However, I'm currently unable to locate that issue, it must not be well named.

jeremy’s picture

jeremy commented

Here's the reference ticket:
http://drupal.org/node/1016860

izmeez’s picture

izmeez commented
StatusFileSize
new 1262544-3-support_ui_rename_as_desks.patch27.9 KB

I appreciate that this issue is closed in favour of #676044: Implement "clients" as an entity type in the 7.x branch.

However, attached is a more complete patch for anyone interested in renaming "clients" to "desks" in the 6.x branch.

izmeez’s picture

izmeez commented
Version: 6.x-1.x-dev » 6.x-1.8
StatusFileSize
new 1262544-4-support_ui_rename_as_desks.patch28.48 KB

The D7 direction to use entities sounds like the best solution.
The patch to make D6 clients configurable needs work and is not usable.

For anyone who needs a temporary way to change D6 clients to another term they may wish to use this patch. It has been updated to apply to support 6.x-1.8 and further enhanced. To use another term other than desk do a search "desk" and replace on the patch file before applying it.

I'm not pushing for any further adoption of this, simply offering it as a work around for anyone who needs it.
It hasn't been extensively tested so let me know if there are any problems.

Thanks,

Izzy