ftp.drupal.org is down (and project download links do not work as a result) [#1267524]

Comment #1

femrich commented 2 September 2011 at 11:38

Experiencing the same problem from Kazakhstan...

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Comment #2

killes@www.drop.org commented 2 September 2011 at 09:56

Yes, one of the OSL's FTP mirrors seems to be having issues.

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Comment #3

ayesh commented 2 September 2011 at 10:09

Still having it :(

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Comment #4

femrich commented 2 September 2011 at 10:44

If it's only one mirror, is there a page somewhere with links to other mirrors? That would be handy. Likewise a link to redirect for selection of alternate mirrors...

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Comment #5

Pierco commented 2 September 2011 at 11:10

If you use Drush, you can strip the ftp for the url in wget.inc (/usr/share/drush/package_handler/wget.inc):

$release['download_link'] = str_replace('ftp.', '', $release['download_link']);

more info: http://contrib.linalis.com/content/continuer-dutiliser-drush-quand-ftpdr...

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Comment #6

steven jones commented 2 September 2011 at 11:09

Subscribe, it's not working for us in the UK.

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Comment #7

femrich commented 2 September 2011 at 11:17

I don't use drush. Looked at it. Seems enormously complex. Seems setting up alternate mirror links is a reasonable thing...

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Comment #8

ransom commented 2 September 2011 at 11:21

GIT works

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Comment #9

Pierco commented 2 September 2011 at 11:23

Just remove 'ftp' from the url:
http://ftp.drupal.org/files/projects/views-7.x-3.0-rc1.tar.gz <-- doesn't work
http://drupal.org/files/projects/views-7.x-3.0-rc1.tar.gz <-- work

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Comment #10

femrich commented 2 September 2011 at 11:41

@ ransom, how do I get to GIT? I recall I tried it when drupal.org was redirecting everyone there for downloads, though I never could get it to work...

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Comment #11

ransom commented 2 September 2011 at 11:47

Click version control for download instructions should be the first one on the list.

Remember to change the version to 7 if it's on 6.

http://drupal.org/documentation/git for setup information

&

How to patch:

http://vimeo.com/20459209 - Good video on how to setup your account to work with git

http://drupal.org/node/1015228 - More documentation on patching

http://jacine.net/post/8419331209/patches - Another nice guide on patching.

The Vimeo video is very informative btw.

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Comment #12

avpaderno

he/him

Italian

Brescia, 🇮🇹 🇪🇺

commented 2 September 2011 at 11:50

I have marked #1267580: Problems with the FTP server as duplicate of this one.

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Comment #13

steven jones commented 2 September 2011 at 11:53

So these are nice workarounds, but @killes@www.drop.org any idea of when the FTP server might be back up?

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Comment #14

killes@www.drop.org commented 2 September 2011 at 12:18

I presume it will be brought up again when the OSL gets operational again, ie in 2-4 hours.

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Comment #15

pjcdawkins commented 2 September 2011 at 12:18

Subscribe

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Comment #16

danielb commented 2 September 2011 at 13:28

you can try these
ftp://ftp-chi.osuosl.org/pub/drupal and ftp://ftp-nyc.osuosl.org/pub/drupal/

but removing 'ftp.' from the url does the trick for me too

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Comment #17

giorgio79 commented 2 September 2011 at 14:03

Status:

Active

» Closed (fixed)

It seems to be working now for me.

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d.o seems to be having a hard time these last few days. I dont envy the sysadmins!
Gone down again for me..
---
wget http://ftp.drupal.org/files/projects/drush-7.x-4.5.tar.gz
--2011-10-05 13:18:52-- http://ftp.drupal.org/files/projects/drush-7.x-4.5.tar.gz
Resolving ftp.drupal.org... 140.211.166.134
Connecting to ftp.drupal.org|140.211.166.134|:80...
---
Is there a non d.o page where one can track major problems and when services are likely to come back?

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Comment #19

klausi

he/him||they/them

German

🇦🇹 Vienna

commented 5 October 2011 at 13:06

Status:

Closed (fixed)

» Active

So this is not fixed.

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Comment #20

zjoriz commented 5 October 2011 at 14:12

Status:

Closed (fixed)

» Active

Looks still down indeed...
EDIT: not anymore for me. I could download some modules just now.

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Comment #21

bensnyder commented 5 October 2011 at 13:20

It's been down for me as well....

root@lampsrv01:/var/www/[site]/sites/all/modules# wget http://ftp.drupal.org/files/projects/context_respect-7.x-1.0.tar.gz
--2011-10-05 13:20:19--  http://ftp.drupal.org/files/projects/context_respect-7.x-1.0.tar.gz
Resolving ftp.drupal.org... 140.211.166.134
Connecting to ftp.drupal.org|140.211.166.134|:80... failed: Connection timed out.
Retrying.

--2011-10-05 13:20:40--  (try: 2)  http://ftp.drupal.org/files/projects/context_respect-7.x-1.0.tar.gz
Connecting to ftp.drupal.org|140.211.166.134|:80... wget http://ftp.drupal.org/files/projects/contextphp-7.x-1.x-dev.tar.gz
^C
root@lampsrv01:/var/www/[site]/sites/all/modules# wget http://ftp.drupal.org/files/projects/context_respect-7.x-1.0.tar.gz
--2011-10-05 13:20:58--  http://ftp.drupal.org/files/projects/context_respect-7.x-1.0.tar.gz
Resolving ftp.drupal.org... 140.211.166.134
Connecting to ftp.drupal.org|140.211.166.134|:80... ^C

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Comment #22

greggles

he/him

English

Denver, Colorado, USA

commented 5 October 2011 at 13:22

Here are two tracerts from folks having this problem.

http://pastebin.com/UwwWhpCi
http://pastebin.com/XUbTdLbv

Is this an issue we can get someone paged to attend to during off hours? When files are getting downloaded thousands of times every day this means a bad experience for thousands of users.

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Comment #23

boran commented 5 October 2011 at 13:32

Status:

Active

» Closed (fixed)

If this helps debugging: traceroute for me stops after level3 at nero.net..
14 ae-21-52.car1.Seattle1.Level3.net (4.69.147.163) 161.420 ms 161.402 ms 161.240 ms
15 4.53.150.46 (4.53.150.46) 166.977 ms 166.960 ms 166.301 ms
16 corv-car1-gw.nero.net (207.98.64.177) 168.832 ms 168.822 ms 168.805 ms
17 * * *

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Comment #24

redndahead commented 5 October 2011 at 15:03

While this is something the OSL should look at can anybody verify it's actually fixed? May have been a cross post.

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Comment #25

boran commented 5 October 2011 at 19:46

Status:

Active

» Fixed

Yes, works for me, now. Marking fixed.

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Comment #26

xjm

she/her

English

commented 12 October 2011 at 15:20

Title:	ftp.drupal.org is down	» ftp.drupal.org is down (and project download links do not work as a result)
Status:	Fixed	» Active

This is recurring today, see:
#1307396: Project download links are broken

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Comment #27

jnettik

English

Denver, CO

commented 12 October 2011 at 16:12

I can confirm this.

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Comment #28

bdragon commented 12 October 2011 at 16:16

OSUOSL got parked today and that screwed up the ns*.auth.osuosl.org. records.

While this is now resolved, many people's dns caches may have wrong data for up to 24 hours from now.

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Comment #29

worldwidemv commented 12 October 2011 at 16:21

Marked #1307496: Drupal Core can NOT be downloaded as duplicate of this issue.

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Comment #30

avpaderno

he/him

Italian

Brescia, 🇮🇹 🇪🇺

commented 12 October 2011 at 18:44

#1307644: You don't have permission to access /files/projects/imagefield_crop-7.x-1.0.tar.gz on this server. and #1307652: Site functionality problem - modules download links don't work have been marked as duplicate of this report.

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Comment #31

ayesh commented 12 October 2011 at 19:09

Servers works in my end.
I'm on a 203.153.X.X IP , Sri Lanka.

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Comment #32

torrance123 commented 12 October 2011 at 23:22

I'm getting 403 messages, eg.

curl http://ftp.drupal.org/files/projects/media_vimeo-7.x-1.0-beta3.tar.gz             
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /files/projects/media_vimeo-7.x-1.0-beta3.tar.gz
on this server.</p>
<hr>
<address>Apache Server at ftp.drupal.org Port 8080</address>
</body></html>

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Comment #33

cmstom

Northern California

commented 13 October 2011 at 00:40

@Pierco
This works for me. Thank you!

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Comment #34

DarkEden Genesis commented 13 October 2011 at 01:37

I have error when trying to install modules.

http://drupal.org/files/projects/ckeditor-7.x-1.3.tar.gz could not be saved to temporary://update-cache-01c1a8a5/ckeditor-7.x-1.3.tar.gz.
Unable to retrieve Drupal project from http://drupal.org/files/projects/ckeditor-7.x-1.3.tar.gz.

Any clues??
Thanks

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Comment #35

charles1988 commented 13 October 2011 at 06:55

unable to download, forbidden since yesterday...
from India

http://ftp.drupal.org/files/projects/tweet-7.x-4.4.tar.gz

Forbidden

You don't have permission to access /files/projects/tweet-7.x-4.4.tar.gz on this server.

Apache Server at ftp.drupal.org Port 8080

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Comment #36

kore21 commented 13 October 2011 at 08:49

Carlton here found a solution:
http://drupal.org/node/1307272#comment-5111296

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Comment #37

int_ua commented 13 October 2011 at 10:36

Reply to #9:
It worked for installing, but now it complains that no versions are found for these modules on the update page.

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Comment #37.0

int_ua commented 13 October 2011 at 10:36

Issue summary:

View changes

Updated issue summary.

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Comment #38

elc commented 13 October 2011 at 14:22

Status:

Closed (fixed)

» Needs work

Executive summary

Root of problem seems to have been the delegation of a support domain - osuosl.org - to the wrong DNS servers which return wildcard answers directing to a server that is currently not active.

This delegation issue has been fixed, however, the glue records are missing so this will not completely come good until they are added again, and the TTL for the crap delegation expires across the globe.

to fix ..

Add ns1.auth.osuosl.org (140.211.166.140), ns2.auth.osuosl.org (140.211.166.141), ns3.auth.osuosl.org (216.165.191.53) as glue records on osuosl.org domain.
wait until TTL expires from crap delegation

maybe .. can someone check my working and conclusion here?

Works from Internode in Australia, because I run my own caching DNS server and it still has everything cached.

http://pastebin.com/PU7MDmva
Includes wget and traceroute, expires in a month.

"Admin - Reports - Available Updates" works fine too.

Does NOT work from Singapore where I use the ISP DNS servers.

wget http://ftp.drupal.org/files/projects/tweet-7.x-4.4.tar.gz
--2011-10-13 23:05:38-- http://ftp.drupal.org/files/projects/tweet-7.x-4.4.tar.gz
Resolving ftp.drupal.org... 68.178.232.100
Connecting to ftp.drupal.org|68.178.232.100|:80... connected.
HTTP request sent, awaiting response... 302 Moved Temporarily
Location: /files/projects/tweet-7.x-4.4.tar.gz?c0259d60 [following]
--2011-10-13 23:05:38-- http://ftp.drupal.org/files/projects/tweet-7.x-4.4.tar.gz?c0259d60
Connecting to ftp.drupal.org|68.178.232.100|:80... connected.
HTTP request sent, awaiting response... 302 Moved Temporarily
Location: /files/projects/tweet-7.x-4.4.tar.gz [following]
--2011-10-13 23:05:39-- http://ftp.drupal.org/files/projects/tweet-7.x-4.4.tar.gz
Connecting to ftp.drupal.org|68.178.232.100|:80... connected.
HTTP request sent, awaiting response... 404 Not Found
2011-10-13 23:05:39 ERROR 404: Not Found.

Difference seems to be the IP address that ftp.d.o resovles to.

working version:: Resolving ftp.drupal.org (ftp.drupal.org)... 64.50.233.100, 64.50.236.52
non-working version:: Resolving ftp.drupal.org... 68.178.232.100
from location that doesn't work normally (wrong dns resolve), THIS WORKS: wget --header='Host: ftp.drupal.org' http://64.50.233.100/files/projects/tweet-7.x-4.4.tar.gz

New server? Out of sync server? Someone screwing with DNS?

My bet is now someone screwing with DNS :P It might even be fixed in 13527 seconds.

Crappy DNS lookup - Look at where osuosl.org is delegated (or my upstream DNS server thinks it's delegated)

$ dig ftp.drupal.org

; <<>> DiG 9.3.6-P1-RedHat-9.3.6-16.P1.el5 <<>> ftp.drupal.org
;; global options: printcmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 7648
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 2, ADDITIONAL: 4

;; QUESTION SECTION:
;ftp.drupal.org. IN A

;; ANSWER SECTION:
ftp.drupal.org. 85610 IN CNAME ftp.osuosl.org.
ftp.osuosl.org. 2810 IN CNAME osuosl.org.
osuosl.org. 2810 IN A 68.178.232.100

;; AUTHORITY SECTION:
osuosl.org. 13527 IN NS ns49.domaincontrol.com.
osuosl.org. 13527 IN NS ns50.domaincontrol.com.

;; ADDITIONAL SECTION:
ns49.domaincontrol.com. 2810 IN A 216.69.185.25
ns49.domaincontrol.com. 2810 IN AAAA 2607:f208:206::19
ns50.domaincontrol.com. 2810 IN A 208.109.255.25
ns50.domaincontrol.com. 2810 IN AAAA 2607:f208:302::19

And this is where it's MEANT to be delegated

$ dig ftp.drupal.org

; <<>> DiG 9.7.3 <<>> ftp.drupal.org
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 56991
;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 3, ADDITIONAL: 3

;; QUESTION SECTION:
;ftp.drupal.org. IN A

;; ANSWER SECTION:
ftp.drupal.org. 45950 IN CNAME ftp.osuosl.org.
ftp.osuosl.org. 101 IN A 64.50.233.100
ftp.osuosl.org. 101 IN A 64.50.236.52

;; AUTHORITY SECTION:
osuosl.org. 3723 IN NS ns1.auth.osuosl.org.
osuosl.org. 3723 IN NS ns2.auth.osuosl.org.
osuosl.org. 3723 IN NS ns3.auth.osuosl.org.

;; ADDITIONAL SECTION:
ns1.auth.osuosl.org. 65266 IN A 140.211.166.140
ns2.auth.osuosl.org. 67782 IN A 140.211.166.141
ns3.auth.osuosl.org. 1352 IN A 216.165.191.53

Something tells me that someone accidently delegated the osuosl.org domain to GoDaddy DNS servers for a bit and it's now going to take 24 hours for it to clear out. (or actually just 13527 seconds for me)

I've checked all the .org NS and they all delegate it to the proper place, so I'm guessing it's just a matter of TTL expiry until this fixed itself.

Of course, THIS is a problem:

dig: couldn't get address for 'ns1.auth.osuosl.org': not found

Delegation has been fixed, but GLUE RECORDS ARE MISSING

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Comment #39

elc commented 13 October 2011 at 14:20

Status:

Active

» Closed (fixed)

They're turning up in dig +trace .. now it's just a matter of time until the crap NS records expire from the caching name servers everwhere. Shouldn't be more than 24 hours from when the delegation was fixed.

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Comment #40

valius commented 13 October 2011 at 15:02

Status:

Needs work

» Closed (fixed)

Hi! I noticed the same problem from a few days from Italy, downloading the modules from the site, using url like this: http://ftp.drupal.org/..... and using drush dl ....
But is strange that I have at home two computers, one PC and one MAC, both with the quickstart environment (using Drupal on Linux) and only the MAC has this kind of problem, with the Windows PC all works well...

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Comment #41

valius commented 13 October 2011 at 15:22

Just to say that starting from now all is working again...

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Comment #42

nnewton commented 13 October 2011 at 17:35

@ELC that was a lot of digging...

What happened actually was that the authority responsible for renewing osuosl.org didn't. The OSL has yelled at them sufficiently and all was restored quite quickly, but the DNS caches had to expire.

-N