support 6.x-1.5

This release introduces a number of often requested new features, including: the ability to integrate support tickets with Organic Groups and other node access modules; a custom sort order for ticket displays; the ability to add arbitrary references between tickets; and limited project management. It also includes a wide assortment of bug fixes. All of these features and bug fixes are also being ported to the 7.x-1.x branch.

If using the support_timer module, please be sure to upgrade to the 6.x-1.3 release or later at the same time that you upgrade to this release.

The following bugs have been fixed since 6.x-1.5-rc1:

• #1098316: Remove multi-ticket update ability when there are no tickets
• #1256500: Huge support_assigned table and WSOD on administrator ticket update
• #1271038: Stop "There are no support clients configured/enabled." spam
• #1271180: Don't join to {comments} on the ticket overview.

Read on for the full change log since 6.x-1.4:
New features:

• Configurable default sort order for ticket displays.
  #738732: Request for a 'Primary sort order' setting
• Users can view/access tickets they created and/or are subscribed to.
  #775270: Users cannot see tickets they are subscribed to.
• Configurably allow bulk updating of ticket properties without providing a comment.
  #791266: Chaging ticket status without entering (required) comment body?
• New add on: support_references; allow arbitrary relations between tickets, exposed through block (thanks to Bdragon).
  #1185544: Implement ticket references
• New add on: support_pm - Support Project Management; replaces support_plan module (originally in support_timer project); projects can be assigned to client and tickets; client tickets can be filtered per-project; enhanced per-project support_timer_client_reports (invoices).
  #1190320: Use support ticketing system also as project managemen system?

Bug fixes:

• Display pager on admin client listing page (thanks to kingandy).
  #683256: Clients page performs pager_query, does not display pager
• Cleanup hook_access() implementation to respect other access control modules.
  #768354: access <i>client</i> support ticket should deny instead of grant
• Add support for private files; call transliteration on attachment name if enabled; fix attachment encoding issue.
  #810012: Email attachments encoding and filepath problem
• Filter support ticket updates from core 'Recent comments' block that user doesn't have access to.
  #818250: Support ticket comments displayed in the 'Recent comments' block even when user don't have permissions
• Include support_charts.css when displaying charts.
  #920374: Charts looks cramped in report page
• Only set Message-ID mail header if not already set.
  #1035774: Duplicate message-id produced in the header
• Don't display multi-ticket update fields if there are no tickets available to update
  #1098316: Remove multi-ticket update ability when there are no tickets
• List tickets created by or assigned to user if they don't have "view other users tickets" (or "administer support" or "edit any ticket" or "delete any ticket") permissions
  #1101122: access to tickets
• Properly handle when there is no current client set.
  #1158398: Blank screen on attempt of ticket creating (for renamed client)
• Properly handle an empty client list.
  #1219332: Fatal error: Unsupported operand types in /home/.../sites/all/modules/support/support.module on line 2048
• Properly cleanup {support_project_ticket} when deleting tickets.
  #1245258: support_pm hook_nodeapi op delete wrong
• Remove 'active' column and unnecessary entries from {support_assigned} table
  #1256500: Huge support_assigned table and WSOD on administrator ticket update
• Don't repeat notification message when no clients are defined
  #1271038: Stop "There are no support clients configured/enabled." spam
• Don't join to {comments} on the ticket overview query.
  #1271180: Don't join to {comments} on the ticket overview.
• Don't send notifications to blocked users