I have enabled autosubscription of notifications for a given client by adding a user to the field labeled "Auto-subscribe:" on the client configuration page. When I enter a support ticket for the client, a notification is sent to me (as the ticket owner), but nothing is set to the email address of the user entered for autosubscription. Further, the user name set to autosubscribe for the client does not appear in the "Subscribed" box of the "Notifications" section on the ticket.

In the Drupal log, an entry for the support module with the message "User (0) has no email address." appears. I have found that even if I remove the autosubscribe user from the client form, the log message will still appear when new tickets are entered.

I have also found that adding the user subscription manually to a ticket from the "Subscribed" box of the "Notifications" section on the ticket does not cause notifications to be sent out.

Any advice would be appreciated.

Comments

jeremy’s picture

jeremy commented
Status: Active » Postponed (maintainer needs more info)

If you request a new password from Drupal for the user who's not getting proper email notifications from the support module, do you get the new password email? (that is: log out, go to http://sample.com/user/password where sample.com is your domain, and request a new password for the user not getting notifications to confirm that the mail system itself is working)

phindic’s picture

phindic commented

Yes, requesting a new password by email works for the user in question. Also, as I mentioned in the ticket itself, notifications are sent out by email to the ticket creator/owner, but not to users who are autosubscribed for the client.

phindic’s picture

phindic commented

Any further questions on this? Ticket status is still "postponed" for more info.

jeremy’s picture

jeremy commented

Does this affect all auto-subscribed users, or just one auto-subscribed user?

It sounds like you're trying to auto-subscribe the Anonymous user, (uid0), which will not work.

phindic’s picture

phindic commented

No, I am trying to autosubcribe a named user. Any user I try to autosubscribe won't work.

phindic’s picture

phindic commented

Hi, Jeremy:

Any other ideas or things I can look for here?

Gib

RobertPope’s picture

RobertPope commented

subscribing - not entirely sure - but this ticket and http://drupal.org/node/1418200 may be related.

johne’s picture

johne commented
Status: Postponed (maintainer needs more info) » Active

Same problem here, though I don't see any errors about uid 0. Whether I have multiple or a single username in the auto-subscribe field for a ticket client, no emails are set to those user(s) nor do they appear in the subscribed form field. I also wonder if it's related to this ticket: #788430: Authenticated users cannot subscribe other users to notifications

purencool’s picture

purencool commented
Issue summary: View changes
Status: Active » Closed (outdated)