By micheldanjou on

Hi all,

I intend to sell software products with Drupal5/e-commerce.

I have tested a live transaction with Paypal and once it had accepted my transaction, I clicked on the "Return to merchant" button which brought me back to the Order History (as expected) with the following status:

payment status = completed
workflow = completed

I then clicked on the "My files" menu to retrieve the download I had just bought, but unfortunately there was nothing to be downloaded at this location.

Question 1: Am I right to expect to find my download under the "My Files" menu?

Question 2: I have stored the file in question in the directory specified under:
Home » Administer » Site configuration » File System (using public download method)
Is this correct?

Question 3: In Home » Administer » E-Commerce configuration
I specify the same directory as in question 2.
Is this correct?

Anybody has any idea why I can't see my file ?

Thanks in advance for any suggestions.
All the best,
Michel

Comments

WisTex’s picture

WisTex commented

Same issue. Where do we get the download file after purchase?

--
Scott M. Stolz
http://www.wistex.com/

LynnS’s picture

LynnS commented

...except I have users paying for items and never having it reflected in the store administration. This is 4.7 for me.

--------
Lynn Siprelle * web developer, mama, writer, fiber junky
http://www.siprelle.com/ * http://www.thenewhomemaker.com/

lgulikers’s picture

lgulikers commented

Hi micheldanjou

I had the same problem and after looking around a lot I found this link:

http://drupal.org/node/124640

What I did was, that I added a new renewal scheme of 1 week with No renewals

After saving this, there was a drop down list in the renewal schedule in the edit-page of the product I've been testing with. I could then change this to the renewal schedule I just defined (One week) 1 week with no option to renew, it instantly works, meaning that the product is visible in "my files" after completing the transaction (I used COD) and is downloadable.

By the way I'm using 5.1
Hope this helps, even for 4.7