Hi I'm a new user and I tried to install drupal 7 n my website at http://www.expo2015-italy.com/druped but I get this error

"Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, postmaster@expo2015-italy.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

The provider php settings is version 5.3.10 and I set PHP.ini personalization to Drupal optimization
Before I had successfully uploaded all files and made a copy of the default.settings.php renaming it to settings.php but I cannot access the installation.
I made permission to all folders and files to 666 going with filezilla to the "druped" folder and settings 666 for all folders and files, but still nothing.
This is the log error I found on the webserver administration panel
"[Sun Feb 19 17:54:34 2012] [alert] [client 88.149.239.181] /web/htdocs/www.expo2015-italy.com/home/druped/.htaccess: Option Indexes not allowed here"

Can someone help me to understand because I'm not an experienced programmer and I don't know how to proceed any further

Thank you very much
Angelo

Comments

john_b’s picture

There are few basic causes of this.

Also one of the most common is not having uploaded .htaccess. Look at the .htaccess file (if there is one) in your document root (which appears to be ~/home/druped/) and make sure it is the file supplied with Drupal.

Also some files may need to be executable. Normally 755. http://drupal.org/node/244924

Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors

Angelo Giammarresi’s picture

Hi

Yes, htaccess.php is present and is the same I ave on my local folder before uploading.
I checked and the files and folders are all in 777 that gives permission to read/write/execute to all the options

and file php.ini looks like this




echo $_SERVER["HTTP_HOST"];

/**/



echo $_SERVER["HTTP_HOST"];

sito in costruzione

hosting su piattaforma echo $_SERVER["SERVER_SOFTWARE"];


Permission in the php.ini is set to 755
Owner read/write/execute
group read/execute
public read/execute

jaypan’s picture

You should also check the ownership and permissions on the index.php file.

If you look at your server error logs, the error should be listed there.

Contact me to contract me for D7 -> D10/11 migrations.

Angelo Giammarresi’s picture

This is the log error I found on the webserver administration panel
"[Sun Feb 19 17:54:34 2012] [alert] [client 88.149.239.181] /web/htdocs/www.expo2015-italy.com/home/druped/.htaccess: Option Indexes not allowed here"

john_b’s picture

you should be ok to comment out

Options -Indexes
(by changing it to
# Options -Indexes
)
in .htaccess

Maybe someone will correct me if that is bad advice.

Better advice may be to contact your hosting company and tell them that they need to change the Apache configuration, since their server is not currently suitably configured for hosting Drupal.

Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors

Angelo Giammarresi’s picture

Hi
Thank you for support me but I made the change you suggested to add the # but nothing happened.
I wrote to my provider and wait for some news...if they don't solve it soon I can install the drupal 6.2 with their installer and see if it works so I can make exercise with that older version.

Thank you again
Angelo

john_b’s picture

Be sure you also work on the suggestion made by Jay above http://drupal.org/node/1445904#comment-5623558

Digit Professionals specialising in Drupal, WordPress & CiviCRM support for publishers in non-profit and related sectors

Angelo Giammarresi’s picture

Hi,
After your suggestion I opened a ticket with my provider and just now they fix the problem.

It was in the .htaccess they commented this line to solve it

Options +FollowSymLinks

I wish it can be useful to someone this solution.

Regards and Thanks to all
ANgelo

connectamobiles’s picture

Thanks for the usefull informations guys!

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