I have a small group of users who can receive tickets.
But all users appear in the "subscribed" list.
How can I filter this list to show only the users that I want?

Comments

rogeriodec’s picture

rogeriodec commented

Anyone?

jeremy’s picture

jeremy commented

Please see the documentation:
http://drupalcode.org/project/support.git/blob/refs/heads/6.x-1.x:/INSTA...

Any user with access to the ticket list ("Client"), will show up in the subscriber list.

rogeriodec’s picture

rogeriodec commented

Thanks for your quick response.
I read all the documentation and did some testing.
But I'm still a little confused.
I have 10 users with the role I named as "reviewer" (an intermediate role that allows access to some additional features of Drupal).
This role has the "can assign tickets to self" permissions enabled (http://drupalcode.org/project/support.git/blob/refs/heads/6.x-1.x:/INSTA...).
This means that when I create a ticket for a specific "client", all users with this role can be selected in the "subscribed", right?
This means that if I want to filter out only few of these 10 users that can be selected in the "subscribed", they should be in another role?

purencool’s picture

purencool commented
Issue summary: View changes
Status: Active » Closed (outdated)