Automatically search for duplicate issues before submitting new issue
javanaut - March 24, 2005 - 15:48
| Project: | Drupal.org webmasters |
| Component: | Redesign |
| Category: | feature request |
| Priority: | critical |
| Assigned: | Unassigned |
| Status: | active |
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Description
I see a lot of the same issues coming up in the forums over and over again. I also see a lot of sigs requesting that users search issues before requesting help. Perhaps there should be a "preview" option for forum/project support submissions that searches the database using the content that they provided. Matching search results would display in between the preview and the submit button, so at least users have to see the first page of search results before submitting. This may be a heavy search request, especially if the user is verbose in their description, but perhaps this one step would stave off a bunch of the redundant support requests.
#1
+1
I like this idea: I've seen it implemented in various search engines and Support Ticket type systems. It should help users submitting support requests similar to existing ones, and hopefully eliminate duplicate issues.
#2
This belongs in the project issue tracking queue now. It's still relevant, though might be tricky to implement and would be a pain for people already pretty familiar with the issue queues of certain projects.
Also, #102523: Suggest duplicates upon preview was marked a duplicate of this issue.
#3
I think I might have a duplicate of this somewhere too. I reckon this'd be an ideal thing to try to address as part of the redesign efforts. I'm also not sure it'd have to be project issue specific - we could have a 'similar topics' block on preview for forum topics too maybe - so a generic module which does this, which we could then install on the project* related subdomain, would make sense.
#4
@catch: maybe this is what you were thinking of: http://drupal.org/node/192714
#5
Marked #192714: Avoid duplicate issues: "drupal.org issues" link in navigation block as duplicate - if you've not read it yet, there's some good proposals in there.
Considering this issue itself has two duplicates, let's bump this to critical.
#6
I would like to raise this again with another feature - automatically search for similar issues when marking an issue 'reviewed & tested' or 'fixed'
I found an issue a few days ago after enabling a module. I searched and raised a new issue but the root cause turned out to be in a totally different module. After fixing my own issue, I found numerous other issues reported, all for different modules but all due to the same root cause - they didn't change their D5 code to match the D6 API.
Perhaps this "find similar issues on closure" feature could provide a list of Original Posts with checkboxes to automatically add a comment saying "A similar issue was resolved in [#issuenum] - please check there to see if it applies to your case too."
Off topic, I also think that comments should be typed. I should be able to quickly subscribe, say thanks and "me too/me too fixed" an issue without having to create a full comment. The advice comment would be another type.
Issue submissions should be "guided" better so we don't end up with issues like #483914: Philbar: What is your email address? :D Plus, here are some issues you could maybe have a look at if you have time... and #493994: Any chance for Drupal 5 - LOL
FWIW, Ubuntu's Launchpad does exactly what the OP suggested. *sigh* if only I could make the Priority "critical and serious" :)