http://code.google.com/p/google-highly-open-participation-drupal/issues/...

Type: Research Usability
Author: dries.buytaert

Watch at least 3 new Drupal users (like friends or family) install and configure Drupal, and submit a report that identifies problem areas, with recommendations on how they can be improved. This work will directly help Drupal to become a more usable system and make it accessible to a wider range of people.

Before beginning, spend a couple of hours reading about how to do usability testing. When observing new users, things to watch for include:

* what does he/she want to do first
* where does the user get lost or confused
* where does he/she spend his/her time in the first 30 minutes
* when and where does he/she have to Google/search for more information

Write a report that summarizes your findings. We're looking for a level of detail and format similar to http://factoryjoe.pbwiki.com/FeedbackForDrupal6.

Resources:

* http://openusability.org/
* http://keycontent.org/tiki-index.php?page=Usability+Tools
* http://factoryjoe.pbwiki.com/FeedbackForDrupal6

Estimated time:
5 days

Comments

snufkin’s picture

Status: Active » Needs work
webchick’s picture

Title: #7: Improve initial user experience » GHOP #7: Improve initial user experience
Project: Google Highly Open Participation Contest (GHOP) »
Component: GHOP Task » usability
Status: Needs work » Postponed (maintainer needs more info)
AriX’s picture

Here's my document: http://ijailbreak.com/drupal.html

I hope I did this right!

webchick’s picture

This is awesome! Thanks so much!

DISCLAIMER: anywhere here I ask you to "file an issue", I mean to first search for something existing, and then create a bug report. If you're feeling extra keen, you could even try rolling patches to fix some of this stuff yourself. :) Drop by #drupal-ghop on irc.freenode.net and we can walk you through it.

Files doesn't exist error is confusing, first of all, be more specific in the error if it's expected to happen, and second, include a files folder so all you have to do is tell people to CHMOD it.

That's very good information to know that you had to intervene in order to get each member of your family past the second step of the installer. I've made a note about that on this issue: http://drupal.org/node/194369#comment-652792 which I believe is critical to get fixed before we release Drupal 6.

Default for the Site Name field should not be Drupal, when a field has a default it makes people think that they shouldn't change it.

Nice. This is one of those "we're too close and don't realize that kind of stuff" problems. :) And especially now with the "Powered by Drupal" block, there's no need to default this to anything. Would you please file an issue about this?

Description of Site E-Mail is very confusing.

Would you be able to think of something that would be a bit more clear (even as a starting point) and file an issue?

Password verification is too harsh, scares people into putting in passwords they won't remember.

Same thing here.

Time zone is confusing. Should be labeled instead of saying -500 or whatever. Maybe display as a 12 hour clock for countries that use it.

Yep. Good catch. We'll be working on this for Drupal 7: http://drupal.org/node/197442

The entire site setup should have a unified continue type button label, possibly Next instead of having "save" for some, and "save settings" for others. It's confusing.

Ahhh! Very good catch! Could you file an issue for this as well?

The administration section is intimidating.

Very true. Could you share any thoughts about maybe the "top 5 improvements" we could make to this to make it easier for people?

If you could post back with issues for those things and answer the questions, I think we can mark this complete. :) Way to earn that t-shirt! :D

aclight’s picture

There is also another instance of this task at http://drupal.org/node/199885

Anonymous’s picture

Project: » Drupal core
Version: » 7.x-dev
Issue tags: +GHOP
sun.core’s picture

Title: GHOP #7: Improve initial user experience » UX: Improve initial user experience
Component: usability » base system
Status: Postponed (maintainer needs more info) » Active
Issue tags: -GHOP +Needs usability review, +Usability

Tagging.

jeff veit’s picture

I've just been running through the install of D7, and I think while it's good, it could be better.

Firstly: for a completely new Drupal user, the error messages about file and directory settings gives you a link to the handbook. The page it links to does not include instructions to resolve the problems.

Secondly, the list of requirements with regard to file permissions are well known; it would be easy to construct a shell script for users to run, allocating permissions, and ship it with Drupal, instead of giving a list of error messages, and mediocre guidance on how to fix problems.

Tor Arne Thune’s picture

Version: 7.x-dev » 8.x-dev

I think this would be a good issue for 8.x also, as the UX can't be changed in 7.x. Moving to 8.x.

Bojhan’s picture

Status: Active » Closed (won't fix)
Issue tags: -Needs usability review

Page isn't available anymore, so closing this issue.