Mail not working [#198328]

Hi,

I'm having some problems with the mail module component in Case Tracker, the mail module does not appear to be functioning at all.

My understanding is that if a new case is created, the person it is assigned to will be notified via email, but this is not happeneing. If someone subscribes to a case and a comment is left then an email is generated and sent, but not when a case is first created (I believe the subscription email is part of a different module though).

I am using CSS and a custom page for the cases, so understand not all the case details can be addedd to the mail, however simple notification will suffice.

Any ideas what could be causing this?

Comments

Comment #1

szazo commented 9 December 2007 at 15:01

Hi,

I have found that it is caused by a missing '$'. The short patch:

--- casetracker_mail.module.old	Mon Nov 19 08:36:58 2007
+++ casetracker_mail.module	Sun Dec 09 15:51:28 2007
@@ -58,7 +58,7 @@ function casetracker_mail_send($case, $c
   $project = db_fetch_object(db_query("SELECT cp.project_number, n.title FROM {casetracker_project} cp LEFT JOIN {node} n ON (n.vid = cp.vid) WHERE cp.nid = %d", $pid));
   
   // get the assigned to name
-  $assignToId = (isComment)
+  $assignToId = ($isComment)
   					? $comment['assign_to']
   					: $case->assign_to;
   $assignToName =  (is_numeric($assignToId))

Kind regards,
Szazo

Comment #2

dinis commented 10 December 2007 at 07:55

Hi Szazo,

I have applied the changes in the patch, however I'm still not recieving emails when a case is raised or assigned to me. There is no error in the log file either, it's as if the mod is not triggering, or is triggering and not getting any errors.

Any other ideas, or any ideas how I can track the problem?

Cheers