When I upgraded to 7.10 (on many sites with different configurations), I get an error:
The video conversion process has failed. You might want to submit a simpler video format like mpeg or divx avi.
If the problem persists contact your website administrator. Please check logs for further debugging

However, there is no error in the drupal log or on zencoder. Additionally, I see the converted thumbnail. In the file structure, I can see the converted video and thumb.

When I downgrade to 7.9, everything working fine.

I tried getting a new API key (as mentioned in different post) but that did not work.

Comments

Jorrit’s picture

Jorrit commented

I will try to investigate this, but without errors in your logs this is very hard. If you come across any kind of hint, please let me know.

keansmith’s picture

keansmith commented

The logs from Reports>Recent Log Messages look fine. Is there a better place to look?

davesommerhalder’s picture

davesommerhalder commented

I get the same error without any error messages.
Don't know if there's a relation, but with 7.9 I had to deal with #1913506.

keansmith’s picture

keansmith commented

Yes, when I downgraded (to 7.9) I get the same issue, although the video conversion does not seem to be affected by the warning. Maybe they are related?

Jorrit’s picture

Jorrit commented
Status: Active » Postponed (maintainer needs more info)

I have looked in the code, and the only situation in which a Zencoder request can be marked as failed without a message being logged is when the job is cancelled. I have added a message for that, too.

Just to make sure: are you getting the message about the request having failed immediately after sending the request to Zencoder? Or only after the postback notification from Zencoder has arrived back at your server?

Jorrit’s picture

Jorrit commented
Status: Postponed (maintainer needs more info) » Fixed

Please try the next 7.x-2.x-dev version. Also see #1991534: Error says "The video conversion process has failed", but it hasn't .

deen82’s picture

deen82 commented

I seem to be getting the same error around the same time I upgraded to 2.10. I tried using the current dev as well, to no avail.

I've checked my error logs, and there doesn't seem to be an issue between Zencoder and my site. When I submit a new video, I can see that it has processed properly on Zencoder with no errors. I check back on my site, and my logs show that Zencoder properly read the Postback URL - the ID number of the video Zencoder sent back matched the ID on the video on my Zencoder console too. I waited a minute and checked further logs to see if there was an extra error in motion just as soon as the video is sent back to my site, but there were none. For all intents and purposes, the video has been encoded and sent back successfully, but my video page itself doesn't update with a freshly embedded video, but the error message:

The video conversion process has failed. You might want to submit a simpler video format like mpeg or divx avi.
If the problem persists contact your website administrator. Please check logs for further debugging.

I'm not sure if this helps, but just wanted to voice in the errors I receive. I have tried this with a couple of different file formats so I am sure it's not the uploaded file itself. I made sure to clear all caches before doing a job, and that the site was not on maintenance mode while waiting for encoding to finish. Still no luck.

Jorrit’s picture

Jorrit commented

The current -dev version does not contain the fix I made. They are built every 12 hours. The next one should contain it.

keansmith’s picture

keansmith commented

Upgrading to the dev version has resolved the issue I was experiencing. Thank you!!

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.