Allow meaningful project prefixes
Zach Harkey - January 30, 2008 - 15:59
| Project: | Case Tracker |
| Version: | HEAD |
| Component: | User interface |
| Category: | feature request |
| Priority: | normal |
| Assigned: | Unassigned |
| Status: | postponed |
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Description
I've read several discussions around the need for standalone case number identifiers. But, unless you memorize which projects go with which number, the case numbers are not very informative.
A better solution would be to have an optional 'project code' field so the admin can customize the case prefixes for that project.
Every company I have ever worked for has assigned prefixes to every account or project (usually a 3 letter prefix), and having case numbers like IBM-345 or HP-345 would a lot more informative than 1200-345.
If left blank, it could auto increment in the same way it currently does.
#1
Good idea, I put it on the features list
#2
The purely numerical prefixes have just been removed, for among other reasons their un-informative nature. I'm setting this issue to postponed as I'm not opposed to a more useful kind of prefix like you describe, but it's not on the immediate agenda.