hi!

I have installed case tracker. When i submit a new case, The assgin to : points out "Anonymous". I want a drop down menu to be listed like " sales" "support" "service"

Please help me how to do it.

Regards - Jo

Comments

jovemac’s picture

jovemac commented

I want to add category to this issue tracker. Please advise.

Regards - Jo

zero2one’s picture

zero2one commented

There are currently 2 options to have that functionality:
- Add taxonomy to case node types
- Add extra fields by the cck module

jjrosent’s picture

jjrosent commented

I used taxonomy on our set up and added fields to casetracker types. The next problem we had was we wanted the fields to only show up on certain projects (ie sales and support only show up under project #1500, but not under project #1600) To get around this I coded a mainly javascript module which hides fields of your choosing for projects.

To assign to anonymous, I created a dummy user called ProjectOwner and hacked the code to assign (either in the prepare nodeapi or after the fact in the insert) a certain project to this dummy user. The dummy users email address is an exchange Distribution list which emails 5 or 6 of us and we all take cases when were available.

jmiccolis’s picture

jmiccolis commented
Status: Active » Fixed

Sounds like this is resolved.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.