I have attempted to send mass mail twice and have gotten the same error each time. I find no errors related to the module in my log. I am on a hosted account so I can't access the mail log. Here's the error I get:
# cid = "1"
# 1 errors encountered sending message. Please check the logs and try again
I uploaded the latest module after the first time and updated my database. No difference.
Bruce

Comments

oadaeh’s picture

oadaeh commented

Make sure you do not have a second copy of the module lying around somewhere. Try something like "find /path/to/drupal/root -name mass_contact" (w/o the quotes). Those issues were fixed back on January 21 (http://drupal.org/cvs?commit=96884) and 22 (http://drupal.org/cvs?commit=96933).

eslbruce’s picture

eslbruce commented

I am a bit unsure as to the proper procedure for updating the module. I did still have the previous version left in the modules directory and the newer one was in the more proper sites/all/modules directory. I deleted the earlier module, but didn't drop tables in the database. I did run update.php.
When I tried to use the module, I didn't get the error message. This time I got a mostly blank page with a fatal error message:
Fatal error: [] operator not supported for strings in /home/.anastasia/catesol2008/catesol2008.org/modules/mass_contact/mass_contact.module on line 975
Should I use PHPadmin to drop the tables related to the module, delete the files from the database, and then try a reinstall?
Bruce

oadaeh’s picture

oadaeh commented

Try going to the modules page (Administer->Site building->Modules or admin/build/modules) to have Drupal refresh the system table, then run the update again (there's no need to run it if there are no updates listed), and then try sending a message. Chances are Drupal is still looking at the old path.

If that doesn't work, try installing the devel module (http://drupal.org/project/devel) and using its reinstall feature for Mass Contact.

kriskd’s picture

kriskd commented

I am also getting the "1 errors encountered sending message. Please check the logs and try again." error with version 5.x-2.4. I checked to see if I had to run update.php on the modules page and no updates were available. And I can't use devel because my host is Dreamhost and there are known problems with that mod on dreamhost.

Any other suggestions?

oadaeh’s picture

oadaeh commented

@kriskd, check your log in Administer -> Logs -> Recent log entries (or admin/logs/watchdog) to see if there's anything there. Also, if you're using the SMTP Authentication Support module, follow the directions listed here: http://drupal.org/node/185643#comment-654518. The line number may be different, but it should be close.

Edit: this one has an updated line number: http://drupal.org/node/233742#comment-768701

oadaeh’s picture

oadaeh commented

Is this problem still happening? If so, check out my reply to another person with similar problem here: http://drupal.org/node/279616#comment-913254. Go through the suggestions there and see if anything there fixes it.

oadaeh’s picture

oadaeh commented
Status: Active » Closed (fixed)

Closing due to lack of response.