Live chat support ? :(
anithegregorian - April 20, 2008 - 14:10
Ive browsed every module on Drupal modules but could not find any single one for Live Chat support even based on some open source PHP chat engines like PHPFreeChat.
Actually its quite diminishing that such an insanely powerful CMS doesnt have atleast one satifying module for a live chat ?
I mean I've seen Zencart, Joomla, PHPNuke as well and I believe that a lot of them have now integrated Live Chat Support either via a Plugin, Modules or an Extension interface? Why not in Drupal?
Edited by: VeryMisunderstood; Tagged thread for Drupal version installed
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did you even do a search before you decied to complain ?
http://drupal.org/project/phpfreechat
http://drupal.org/project/chatroom
No offense buddy
Id have no offense to what you say! But aint that for version 5. And as Im quite new to Drupal and I think I should be working with the latest version ie. Im working with Drupal 6 and im not sure whether this will work with the latest version?
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Had you tagged your thread correctly, or mentioned the version in use you wouldn't get incorrect information buddy!
Drupal 5.x modules will not work with Drupal 6.x
If you are working with Drupal 6, you have 3 choices.
1) pay someone to update the modules for you
2) wait for someone to contrib a port to Drupal 6
3) provide a patch on your own that updates the modules to drupal 6
updates in place
Both of these now have version 6 updates, although Chatroom has posted that it contains bugs. Haven't tried them yet, going to put phpfreechat on my test site tomorrow.
Crafty Syntax in a Block
What I did in order to get Live Support type of functionality in Drupal was to use Crafty Syntax standard code, included in a block. This solution works for any Drupal version supporting blocks.
Time to include Live Support: 5 mins
crafty in drupal help
hi
would you like to tell us noobies how to use crafty in drupal ?
thanks
Crafty in Drupal
1. Install Node As Block module in Drupal.
2. Install Crafty.
3. Create Department in Crafty and GENERATE HTML for it.
4. Create a new Drupal node and select the option to have block for it. Paste the generated Crafty code in the node content.
5. Setup your newly created block to appear in the location you desire.
Live happily after ;)
Node as a Block is not ready
Node as a Block is not ready for Version 6 at this time, so what would you suggest for now if you use Drupal 6???
Mike, What I would suggest
Mike,
What I would suggest is to stick to Drupal 5, until it makes sense to upgrade to the next version. I have spent about a month trying to fix many modules here and there to make them work on Drupal 6, only to find that many other important modules are still not available. I don't mind fixing modules, but I don't have infinite time to fix all modules that I need. So take my advise and make your site work on Drupal 5. You don't have too much to gain by moving to Drupal 6 or at least I haven't seen it.
I can confirm that crafty
I can confirm that crafty syntax integration into drupal works very well and is easy to set up.
The only possible problem that I have found is that crafty syntax is not themed to the rest of your drupal site as it is a separate application with its own CSS.
I believe that you can theme the crafty syntax chat windows to match your theme however, if you are so inclined.
Crafty Syntax works very well. Seeing as it uses pop up browser windows for customers to chat in, it does not cause problems by navigating away from your drupal site. Your drupal site remains in the background in the main browser window whilst your visitor chats. There are plenty of reviews of Crafty Syntax - see its dedicated page on hotscripts.
If you need a live help solution, just use this method, it works.
Confirmed, also.
Really a great tool. Integrates very nicely with Drupal 6. Thanks for the tip!
It took me a little longer to setup, but the documentation is very helpful.
JLA Development - Small Business Websites
http://drupal.org/project/im
http://drupal.org/project/im is still under development, but looks promising