Hi - my organization is looking for a report generation feature for Casetracker. Our goal is to generate reports that summarize historical performance and allow drilling down to the case level as appropriate.
* Start with a monthly view… for each of the past 12 months, show me a bar graph representing the number of cases handled that month. If I click on a month, I can zoom in to view by week. There should also be a link in each month to a list of the cases that month (or week).
* Average “age” of closed cases. This would probably be a line graph. In each of the last 12 months, show me the average age of a case. If you click on a month in this graph, you should drill down to a histogram of all of the cases (probably all of the cases completed in that month) and how many took 1 day, 2 days, … n days.
We would be willing to pay for this development, so if you are interested please contact me directly and we can discuss a quote. If we can create a more general report package for Casetracker that can be put back out into the community that is the best, but it will depend on the dollars involved.