the casetracker_mail module only looks at the 'References' header when determining whether an incoming email should be added as a comment to an existing case. (Some email clients only populate the In-Reply-To header.) This patch seems to fix the issue for me.

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casetracker_mail_headers.patch1.13 KBacrollet

Comments

eclipsegc’s picture

eclipsegc commented

Casetracker is under new management.

Please re-apply this against Dev if you'd like to see it committed.

jmiccolis’s picture

jmiccolis commented
Status: Needs review » Closed (won't fix)

I've just removed CT mail from the Casetracker suite. My intention is to replace it with a messaging and notifications module that extends what you can already do with those modules and mail_comment. As this issue no longer applies to Case Tracker I'm setting it to "won't fix".