while cases created manually have comments enabled, as defined in the content type (field node.comment = 2) and I have to run:

UPDATE node SET comment = 2 WHERE type = 'casetracker_basic_project';

to get comments enabled on all cases created from e-mails.

Another small recipe: I think there should be explained in README, that you have to use lowercase names for:

case_status: open
case_type: general

even if you have them set to Open and General in /admin/ section, or it will not work at all.

Thanks for this nice module.

HTH
Host8.Biz

Comments

memtkmcc’s picture

memtkmcc commented

[EDIT]

It should be:

UPDATE node SET comment = 2 WHERE type = 'casetracker_basic_case';

since it is about creating case, not project.

HTH
Bartek

memtkmcc’s picture

memtkmcc commented
Category: bug » feature
Status: Active » Closed (fixed)

Well, in fact this is not a bug.
You only need to add in Mailhandler config admin:

comment: 2

in "Default commands:" textarea.

Since this is not Case Tracker but Mailhandler config related,
I'm closing this issue.

It would be useful to add related info to README, however.