Hi.

I got questions about sending email. Is there any chance to set the ticketing module to send an email notification to a ticket administrator or to a given email when an employee add a ticket?

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dorion’s picture

dorion commented
Assigned: Unassigned » dorion

Hi!

Yes, you can!

Go to http://www.yoursite.com/admin/ticketing/group/, if you haven't got a group, you can create and edit them. On top of the edit form you choose the "set e-mail" tab and add e-mails to the list.

This is the magic.

dorion’s picture

dorion commented
Status: Active » Closed (fixed)

I close the issue, because the user is inactive.