This project is not covered by Drupal’s security advisory policy.

This Drupal module offers a trouble ticketing system similar to the ancient PHPHelpDesk. It authenticates users from Drupal and classify them to user groups and department units. It provides the following features:

  • ticket lifecycle management;
  • MySQL backend;
  • separation among units;
  • authorization, i.e. definition of who can access which ticket groups;
  • ticket update and re-assignment functionality;
  • a great deal of configurable valued parameters such as site, scope, fixer, fixing methods, etc.
  • email groups corresponding to ticket groups, e-mail gateway.

The ticketing system is easy to install and to configure.

Trouble ticketing system administrator’s guide: en, hu.
Trouble Ticketing System Users’ Guide: en, hu.

Comparison with similar modules:

A comparison is provided at http://groups.drupal.org/node/17948, a g.d.o. wiki page. Please feel free to update / extend.

Project information

  • caution Minimally maintained
    Maintainers monitor issues, but fast responses are not guaranteed.
  • caution Maintenance fixes only
    Considered feature-complete by its maintainers.
  • Module categories: Developer Tools
  • chart icon1 site reports using this module
  • Created by niif on , updated
  • shield alertThis project is not covered by the security advisory policy.
    Use at your own risk! It may have publicly disclosed vulnerabilities.

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